Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleReeta helped us every step of the journey and really went the extra mile to help us find our place. We're really appreciate it!!!
Dear Emmett, Thank you for taking the time to leave a review regarding your experience with Reeta in our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery pleased with the overall service provided. Staff are friendly and easy to deal with, and work very fast and efficiently in securing new tenants. More
Dear Ashkan. We are delighted to read that you have received great service from the team in our Ealing office. We hope that we can assist you again in the future. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleThank you Duncan for his professional service and useful advice for our move. The options offered just met our needs. Sound coordination and close follow up. Thank you.
Dear Clara, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAnjali was a great help, we were a little late and she was very accommodating. The phone calls were helpful & straight forward. Would recommend!
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe staffs are cheerful and helpful. They answered every question in details. I’m still waiting for my dream flat though. I bet they will let me know as soon as one comes up.
Dear Aston, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
1/5
Google⛔️🚫AVOID🚫⛔️ 🚫VERY DISAPPOINTED🚫 Most 5 star reviews are probably fake accounts, check it out, everyone has only 1 or 2 reviews on google THEY ARE NICE UNTIL THEY GET YOUR MONEY, AFTER THAT FORGET THEM, DOESN'T MATTER HOW MANY TIMES YOU CALL AND HOW MANY EMAILS YOU SEND THEM, THEY ARE COMPLETELY USELESS, ITS BEEN ALMOST 5 MONTHS IN TRYING TO SORT A ISSUE, THEY SAY THEY GONNA SORT IT OUT BUT THEY DO ABSOLUTELY NOTHING, WHEN YOU POST A REVIEW HERE THEY REPLY SAYING " IM SORRY YOU HAD A BAD EXPERIENCE, CONTACT ME ON THIS EMAIL", YOU DO BUT THEY NEVER REPLY, THEY DID CHANGE THE MESSAGE HERE SAYING THEY ARE ON IT BUT ITS ALMOST A MONTH AND STILL NOTHING HAS CHANGED.
Thank you for your feedback, naturally we are disappointed to hear you have been unhappy with the service you have received. I understand the Director of the Office is in contact. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe agent company is professional. Special thanks to Reeta, she is always helpful. Looking forward to property visit this Sat. Thanks.
Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Ealing office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleMichael Shaw was both Professional and friendly. Listened to our requirements and found just what we were looking for. Chased everything through from start to finish. Was on the phone to answer all our questions tirelessly. Would highly recommend.
Dear Brigit, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMichael is the BEST & the MOST professional agent we have ever met! We are so glad to meet Michael and have his help, THANK YOU MICHAEL! You are super!PositiveResponsiveness, Quality, Professionalism, Value
Dear Elan. Thank you for leaving such positive comments for Michael in our Ealing office. We are pleased you received a 5* service and hope to assist you again in the future. Kind Regards Sarah Tranter Customer Relations Team
5/5
GoogleI have been working with Altin Ismaili and his team for over 3 years. As a landlord I consider Altin and his team at RSK to be professional, knowledgeable and customer focussed. Emil Moskofian
Dear Emil. Thank you for sharing your kind words about Altin. Your comments are much appreciated by the Ealing team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDuncan from the Ealing Broadway lettings team is a true credit to RSK, amazing service & personable, thanks for all your support at a very stressful time for me!
Dear Jennifer, Thank you for taking the time to leave a great review regarding the RSK Ealing office. Our aim is to deliver a 5* service to our customers and clients and we are delighted that Duncan achieved this for you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMichael has been a great agent. Very communicative and transparent. He helped and kept in touch throughout the process.
Dear Monica, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleGreat help in getting my property back on the market. Small touches like prompt response to mails, advise on what to expect. The simple bits just done well. Thanks
Dear Kevin, Thank you for your kind comments regarding the team and your lovely review. We really appreciate you taking the time to leave a review and wish you all the best. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFastasic and professional property agent. Special thanks to Domnick who is very knowledgeable, professional and responsive. He knows the information of each property well. Looking forward to the property viewing ahead. Thanks.
Dear Harris, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat service. My research for a flat could have been even harder without RSK agents, I have to say that during all the time Reeta helped and followed all the properties I was interested in. Thanks again.
Dear Luciano, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMichael Shaw at RSK was extremely helpful and supportive throughout the entire process allowing us to meet very important deadlines. I would recommend using this agency and Michael himself.
Dear Sian, what a lovely review you have given regarding our Ealing office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleNatalie was great when showing us around the property and when dealing with our lettings process. She was really helpful and answered all of our questions promptly.
Dear Nigel, Thank you for your review, and mentioning your experience with Natalie in our Ealing office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThey are professional, efficient and always being punctual at the property. They truly understand my needs & requirements and provide good quality properties for our search. I am no hesitation to recommend him to others.
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat team, did a very good job with renting a house around Ealing. Everything went quite smoothly, it took very short to get the keys, thanks to Molly and Duncan. Recommended! Cool guys!
Dear Viorel, thank you for taking your time to leave a review for our Ealing office. We are very pleased to see that you received a 5* service from our team. We wish you all the best and good luck in your new home. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleRSK let my property for me, and worked hard to do so. The staff were all professional and polite, and helpful when I had questions. They have been very efficient, and I'd use them again.
Dear Vivien, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Ealing office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
GoogleWe've worked with Dom at RSK Ealing for several months and could not recommend them enough. Dom is so personable, honest and always goes the extra mile to deal with anything that comes up. We've dealt with many estate agents in the past and there is just no comparison- they are a rare find. Thanks Dom and team!PositiveResponsiveness, Professionalism, Value
Dear Erson. Thank you for taking the time to leave a review regarding your experience with Dom in our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleKudos to RSK for having in your team a professional, responsive and courteous consultant - Duncan Pinder. He provided us regular updates, reminders about the viewing and been very patient with understanding our needs. Thanks a lot, Duncan! Keep up the good work!
Dear Elena. Thank you for taking the time to leave a review regarding your experience with Duncan in our Ealing office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Enjoy your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMolly and her team are very responsive, reliable and always very helpful. I have dealt with them on several occasions and find them very straightforward and honest. Easy to deal with and someone is always available. Very pleased!PositiveResponsiveness, Quality, Professionalism
Dear Lazia. Thank you for your kind words regarding Molly and our Ealing office. We are pleased to read that you have received 5* service from the team. We hope that we can assist you in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleVery efficient and friendly service from Mike at RSK. We achieved a realistic value for the house and were very accomodating with logistics or sorting out the sale. Would use RSK again
Dear Mark, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
