Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe have been dealing with Robertson Smith & Kempson Estate Agents and have no hesitation in recommending them. In particular, I would like to thank Dario Torresani for his professionalism, time keeping and his through knowledge of the local market. He isipdeed an asset to the organisation.
Mervyn · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Mervyn, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRSK (Ealing) have been really great. Their services have been very professional and helped my house move without any hassle. Look out for Liyah who has been really fantastic with the paperworkPositiveResponsiveness, Professionalism
G.JEEVAN · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDuncan has been a great help during the entire process - he has listened to our feedback, addressed our concerns and gone out of his way to help us feel comfortable when looking for our new home.
Patrycja · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Patrycja, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleExcellent experience from entering the Robertson Smith & Kempson Agency. is a star, she helped us a lot, was very professional and promp when we needed an advice or any help. Massive thanks to her, and for always being at our disposal. I would definitely recommend Natalie Arendt-Turnbull for an easy and trouble- free move.
Mahmoud Aawde
Heba · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Mahmoud, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have contacted many estate agents and Reeta from RSK is particularly professional. She listen to our enquire, and very patently answer all our questions! Incredibly smooth to deal with!!
Ian · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Ian, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDuncan and Jack have been so helpful in my search for a new home. Responsive, professional and efficient, yet patient and considerate at the same time. Very happy with the assistance and guidance, highly recommend for others searching in the area.PositiveResponsiveness, Quality, Professionalism, Value
Kristine · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Kristine. Thank you for your review regarding Jack and Duncan in our Ealing office, they will be thrilled to read that they delivered 5* service. We wish you all of the best going forward. Kind Regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI am making this review in behalf of a friend of mine, Emilia, who is unable to make one. "It was a pleasure to meet our agent, Duncan. Having bad experiences with other agencies, I can say that this agency, and especially Duncan, have exceed my expectations. He was so helpful with everything. His level of professionalism and dedication made me trust him and this agency. Good job Duncan and thank you a lot! GIVE THIS MAN A PROMOTION''.PositiveResponsiveness, Quality, Professionalism, Value
Damian · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Emilia and Damian. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleDreadful. Can’t understand all the 5 star reviews. Are they real? I notice many are one review only and suspicious.
They lie and are completely without morals and ethics. They have preyed on an elderly couple despite knowing that they are vulnerable.
I have had to intervene and Dominick the so called manager refuses to take calls and emails. I have had to instruct lawyers to get our keys back.
Awful awful company.
You have been warned
8 April
This dreadful company will not stop emailing and threatening us. It amazes me that these guys can continue in business the way they act with their sellers. Beware they use investors to drive the price down.
They have continues to refuse to return the keys. I am taking legal action.
Perbinder · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Perbinder, I am sorry to hear you have not had a 5 star experience with us. I have forwarded your comments to our Area Director for them to be reviewed with the team. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleNatalie was great helping us find a lovely home for the next two years!
After the stress of finding a new flat and the pressure of prices rising, Natalie helped us find the perfect place, within budget and in a lovely location! Natalie you winner winner chicken dinner
Daisy · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Daisy, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI have been with RSK for many years now; I have always found the stuff to be very professional, responsive, friendly and very helpful. I can whole heartedly recommend this agency to all Landlords and tenants alike.PositiveResponsiveness, Quality, Professionalism, Value
Anil · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Anil, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRSK Ealing office is the best estate agent I have dealt with in a very long time. They are very efficient and quick and their customer service is excellent. Thank you to Michael and Paul in particular for dealing with my sale
Ana · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Ana, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI dealt with them as I was looking to buy a property as a first time buyer and spoke with Dario T who was really helpful and recommend me a solicitor as well as a mortgage broker which I'm using.
Would highly recommend RSK Ealing and a shout-out to Dario T.
Francesco · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Francesco, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleDuncan was a terrific agent! He found the perfect flat for us, he was perfectly on time for the showing and then help us through the offer/negotiation process. Really recommended!
Marco · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Marco, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Ealing office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThey are very professional and are currently helping us to find the perfect property for my family and me.
I would like to thank Angelina from RSK Acton and specially Reeta from RSK Ealing office, as she has tiredlessly worked in finding us a home to move to.PositiveResponsiveness, Quality, Professionalism, Value
Alfonso · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Alfonso, thank you for taking the time to leave a 5* review for the team in our Ealing office. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleMany thanks to Duncan from the ealing office who helped us find a rental property quickly, great customer service, very professional and supportive. All in all, the process was smooth and we were delighted.
Halim · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Halim, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleRSK Altin, Reena, Sona and Molly worked hard for me found tenants for my flat at very short notice. they arranged lots of viewings and it meant that I didn’t have to worry about it being empty. Altin in the rental team is great, really friendly chap and very helpful throughout the whole process. Reena is very sweet and helpful, certainly putting landlords that care at ease. Would certainly recommend RSK for Landlords.
Dee · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Dee, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleIt was a pleasure working with Duncan and his team! Duncan was diligent and responsive - he checked in regularly, making sure we were happy with the viewings. He made a conscious effort to find our family a house that ticked all our boxes, introducing new potentials even before they went on the market. My kids adored Duncan, especially my son, who kept finding one pound coins in Duncan's car, which Duncan "accidentally" dropped. Made the little guy's day every time! Thank you so much for a great experience!PositiveResponsiveness, Professionalism
Monika · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Monika. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMyself and boyfriend have been searching for an apartment in London for months now, Natalie was the most helpful, attentive and went above and beyond for me, it is a struggle as I don’t currently live in London but Natalie made sure I had all the videos I needed to make a decision on a property. Fantastic costumer service !
Vickie · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Vickie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleWould not recommend. Terrible experience so far. The reference checks were not ready by the move-in date and they wouldn't give us the keys, even though we already payed the full deposit + 1st month rent and signed the contracts. They kept us waiting literally from 10AM untill 15 min before they closed their office (18:45), while we had our luggage in front of the house. The house was left in a bad condition, they did not throw out any of the materials left from the workers and generally it didn't look like it was professionally cleaned at all (like we agreed).
They probably have an answer for everything listed above, but honestly, this has been by far the worst experience I've had while moving houses.
I'm writing this review because you sent me an email asking me to do it, so here you go.NegativeQuality, Professionalism
Dobri · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Dobri, I am sorry to read your comments regarding you recent experience with our team and have brought this to the attention of the Director of the office to review and we will be in touch. Kind regards Sarah Tranter Customer Relations Team
★★★★★ 5/5
GoogleI mainly dealt with Rique and a few times with Bradley. Rique was really responsive and was quick to follow up on anything he promised to do without forgetting. He was also really good at pushing through the sale towards the end. Bradley was also really helpful at answering questions and had a nice manner. Overall a positive experience and would recommend.PositiveResponsiveness, Quality, Professionalism
Sarah · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Sarah, what a lovely review you have given regarding our Ealing office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
GoogleHad great experience with RSK (Ealing branch).
Shout out to Duncan who has made my experience on finding my new home super easy and quick. Quick responses, professional manners and very helpful in general.
Thank you.PositiveResponsiveness, Professionalism
Inga · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Inga. Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe team at RSK Ealing have been great - have worked with Andre, Dario and Dom and they’ve all been professional, responsive, eager to help, and accommodating with viewing schedules. Haven’t quite found the right property yet so can’t comment on the purchase process, but so far have really appreciated working with this team.
Rose · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Rose, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleReeta has been supporting us in our search for a rental property for the past months. It's been a difficult time in general, with very little properties coming onto the market and when they do, being snapped up very quickly. That's why it's … More
Steph · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Stephanie We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMolly and her team have been very helpful and professional in helping us get our property on the rental market quickly. They provided detailed information regarding the current market, marketing strategy, and the different levels of services and fees.
Kheiredine · 17 June 2022 · Robertson Smith and Kempson London (1 Central Buildings)
Agent replied · 16 June 2024
Dear Kheiredine, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind Regards, Sarah Tranter, Customer Relations Team
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