Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,401 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,237

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Very happy with our interactions with Ronan, Kerry and the rest of the RSK team. Always helpful, responsive and willing to go the extra mile.PositiveResponsiveness, Quality, Professionalism

Ashling · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Northfields office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team

5/5

Google

When my partner and I were looking for a new place to rent, we found the people who worked with us professional, efficient and responsive. Thank you to Liam and his team.PositiveResponsiveness, Professionalism

Emma · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Emma, thank you for your 5* review. We are pleased to read that you had a great experience with our Northfields office. Kind Regards Sarah Tranter Customer Relations Team

5/5

Google

I dealt with Shirley who helped us with the questions we had. We subsequently chose to defer our decision until the new year. But Shirley and the RSK team were very helpful, so we’ll be back.

Colin · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Colin. Thank you for sharing your kind words about Shirley. Your comments are much appreciated by the Northfields team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

4/5

Google

Mr Zarq did a good job to make sure everything was in order before handing over our apartment to us. He took time and patience to explain procedures, knowing we were new to the country.

Lavin · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Lavin. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Google

I was satisfied at the beginning but not at the end. Had terrible experience in the flat I rented 14 park road with my landlord as well. They take the deposit and at the end of tenancy they try to deduct money and you have to chase everyone. And be transferred multiple times no one can just update you. The lady in management tram was not very nice as well. I don't recommend this agency to anyone honestly.

Yac · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Yacine, We are really pleased to read your positive review regarding the service from our Northfields Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

We have been tenants in an RSK managed property for a few years now and have no complaints. Maria, the agent that looks after us, is very friendly and quick to respond to any queries.

Arthur · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Arthur, I am very concerned to read your review and we would value the opportunity to discuss this with you. I have passed your comments onto the office Director, Micaela, and she will be in contact. Kind Regards, Mollie De-la-haye Customer Relations Team

5/5

Google

Liam helped us get everything setup quickly and efficiently. I'm really grateful to RSK lettings for helping us find a property so quickly. Would definitely recommend.

Vasyl · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Vasyl, Thank you for sharing your kind words about Liam. Your comments are much appreciated by the Northfields team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Liam went above and beyond in helping myself and my partner who are both first time renters. Nothing was too much trouble, we were so pleased we came across someone so helpful who made the process seamless. Thank you so much.

Grace · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Grace, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We bought a property from RSK April 2020, we knew that with the Stamp Duty holiday closing in we were operating on a really tight schedule. Marc who was our contact point with the seller went above and beyond to make sure things progressed quite smoothly. We were first time buyers and had no clue on the process looked like. But again, Marc make sure to guide us at every step of the way. In the end, we managed to complete the property 2 days (!!!!) before the Stamp Duty holiday ended and it was all thanks to Marc due dilligence. When I'm ready to sell my house, I know who to call.PositiveResponsiveness, Professionalism

Josue · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Josue. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We recently turned to RSK for getting help with finding us a new home. They were incredibly helpful and always professional, especially Zarq, who went above and beyond to get us the flat.

Vivienne · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Vivienne. Thank you for sharing your kind words about Zarq. Your comments are much appreciated by the Northfields team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We had great experience with one of the Estate Agents Anjali Chopra. She was professional, friendly and genuine. The company is very organized, followed up with leads, communicates well, and they pay attention to our needs as their potential clients.

Parmis · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Parmis, what a lovely review you have given regarding our Anjali office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Ronan and his team were nothing short of brilliant! Thank you for making the process of selling our home painless and realising a top price for us. We would wholeheartedly recommend RSK.

Laurence · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Laurence, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Northfields office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I wanted to thank the Agency and especially Liyah for their swift and professional approach to their job. They've been very helpful and supportive with the whole process of renting and signing the Tenancy Agreement. Highly recommended agency!

Lena · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Lena, Thank you for your 5* review and your kind words regarding Liyah in our Northfields office. We are pleased to read this and hope to see you in one of our offices again. Kind Regards Sarah Tranter Customer Relations Team

5/5

Google

I have been with RSK for some time. Maria is so thorough, with attention to detail. She is available and responsive. She answer's queries within no more than a couple of days. She is ready to have a chat if I need to ask her a question. She is timely. She is very easy going, friendly and supportive.PositiveResponsiveness, Quality, Professionalism, Value

Omar · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Omar, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team

5/5

Google

The team at RSK have been great in the search for our new home. Zarq has been at the forefront of our search and has been super supportive and attentive when dealing with all our queries. We can’t wait to move in. Would highly recommend.

Nick · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Nick, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Marc, Kerry, Ethan, Ronan and the team are fabulous. Marc in particular went above and beyond to get our recent sale over the line. We also bought our flat through RSK back in 2017 and can’t recommend them highly enough based on both experiences.

Helen · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Helen, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. And we are glad that Marc, Kerry and Ronan were fabulous. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

We have recently moved into a beautiful new flat, due to coronavirus we were unable to view it in person however RSK were really accommodating and provided us with virtual viewings and videos. Liam was really helpful and sorted everything out for us, we had full trust in him that the flat was right for us despite never viewing before we moved in! We are students and so sometimes estate agents can be quite dismissive, but Liam was great. Thank you so much

Molly · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Molly, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

The person dealing with issues in the flat I am renting through RSK is Maria G. She is always happy and ready to help, negotiate and very understanding. Maria always return my calls and tries to sort out any issues in no time. Best person ever I dealt with in regards to flat issues.

Edytka · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Edytka, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Zarq was very friendly and helpful from the start. He found me an amazing flat straight away and guided me through the process to move in quickly to a great new home. I am already recommending RSK to my friends.

Mike · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Mike,Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

RSK Estate Agents are managing my property for nearly 5 years now. They are systematic and transparent in the way the manage the property. I would like to thank our Property Manager Maria Gibbs who always maintains good communication, manage maintenance issues and make me to feel my property is in safe hands.

Ravali · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Ravali, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

RSK were really great in helping us find our dream property to rent. We're really happy in our new property and they went above and beyond to help us. Huge thanks to Zarq, Micaela and the rest of the team.

Jesse · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Jesse, Thank you so much for leaving such a great review. Having a positive experience is extremely important to us and we are so happy we have managed to achieve this for you. Thank you again for your great review and we hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Liam was absolutely fantastic. We walked in and immediately he was so helpful to us even though are requirements were very tight! He was really attentive over email and arranged for us to see some really lovely properties even before they went on the RSK website, and was so responsive and fast helping us out when anything had to be rearranged. Next time I want to move around the area, RSK will be the first people I go to, since Liam was such a complete star to us for our entire search.

Jonty · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Jonty, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Thank you for the excellent service we have received from you in relation to the sale of the our property. Throughout, we found that you were friendly, thorough, and efficient without being too pushy. All your advice was appropriate, timely and valuable to us. We had not been involved in the sale of property for many years and we were therefore unsure of the process. However, we were persuaded very quickly that we could trust your advice and it has proved that we were right.

Chris · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Chris, We are thrilled to hear that you are pleased with the service you have received from our Northfields office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

My experience with RSK has been very positive, from initially purchasing my property, then letting it once I moved away from London and subsequently managing it once let. Excellent level of customer service has consistently been provided over the past four years by Maria at the Ealing branch ensuring any maintenance issues have been addressed in a a very professional and timely fashion.

David · 16 June 2022 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear David, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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