Robertson Smith and Kempson estate agents in London

★★★★★ 5/5

Google

Without doubt the best estate agents in West London. The professionalism and expertise from Luke Heape has been invaluable. A very friendly and helpful team in the office, who time and time again surpass my expectations. Great work!

Robert · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Angelina is an amazing, professional and friendly estate agent. As tenants she really understood our needs and helped us in looking for suitable properties. She is really good at what she does and makes the whole process very easy.PositiveResponsiveness, Quality, Professionalism

Sarah · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Carla has been extremely helpful during the sale of our property. She always replies quickly to emails and is readily available over the phone for any complicated issues. She has kept us informed of each stage of the sales process and has explained all the steps clearly. It has been easy to work with her.

Clare · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Angelina is a genuine credit to her team. I rang up enquiring about a property that my best friend and I wanted to move into. Sadly, we weren't able to rent it. However, she quickly recommended another property which we were accepted on!!! I'm over the moon with the customer service and help she provided. Thank you so much, Angelina!!!

Savannah · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Me and my partner were shown properties in the Acton area by Priyesh who was very helpful in answering any of our questions and managed to successfully negotiate our offer with the landlord. He was able to get the ball rolling quickly and try and enable us to move in ASAP, however we eventually decided to hold off on looking for houses for other reasons. Despite this, the team was very professional in handling this and I cannot fault the communication and experience from Robertson Smith & Kempson Acton in handling the situation.

Ben · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Anjali Chopra was very interpersonal, responsive, and considerate to our needs. She is very re-assuring in when it comes to the concerns of the needs of the prospective tenants, and wants to ensure we are comfortable with our decisions with patience and a a fair balance with others viewing the property. As viewers we have to make it absolutely clear for an effective outcome. She has directed is very understanding of the needs our needs, and is very good with guidance. I have feel very confident with her service and would recommend as many people possible.PositiveResponsiveness, Quality, Professionalism, Value

Tina · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Cameron was really helpful on Friday. Following an email enquiry about a property; when I called called back he let me know that had unfortunately been sold that day, however, he very quickly and efficiently booked me in for 3 unadvertised viewings close together on the Monday evening. Great service.

Stephen · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Great experience searching for a new home with RSK Acton. We were proactively shown properties that suited our requirements and kept in touch with new houses coming on to the market. Very knowledgeable about the current market and made time to return calls promptly. Great service.

Sophie · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Astle has been a friendly, communicative and accomodating agent, and the team at RSK have made finding a new flat to rent a stress free and straightforward process. The application process has been simple and all of the relevant paperwork and references were collected quickly. Astle even arranged a second viewing for us after we had completed our rental agreement, right at the end of the work day, so we that could take measurements and discuss furniture. I'd highly recommend RSK if you are looking to rent in the West London area.

Shaun · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Easily the best estate agents I've ever dealt with. Priyesh was unbelievably helpful, offering balanced and considered advice and was always incredibly responsive, helping to secure a great property for me. Would recommend to anyone considering where to begin their search.

A · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

RSK did a great job selling a challenging property for me. When the property needed to come off the market for building works RSK were helpful and held the keys for contractors and were happy to wait until it was ready to go back on the market again. RSK were consistent in their good advice and honest about the market value and I felt they were working for me as the seller and not just chasing their targets. I was impressed with the number of buyers ready to go they have in their database before looking for interest through the portals. During the sale process Luke Heaps was my direct contact, he was professional and helpful and returned my calls in a timely manner.. The viewings were carried out efficiently and once offers had been made Luke Heaps still worked hard to make sure the sale went through and to achieve the best price for me. I'm happy to recommend both Luke and RSK as estate agents and would use them again.

Muriel · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

The team is brilliant and very helpful! Thanks to Priyesh who helped us with all the paperwork and our first contract 4 years ago when we moved to the property and to Daisy who has been leasing with us and making sure every issue with the flat was sorted promptly. It's been an amazing experience!

Paloma · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

We had a brilliant experience with the team at RSK. Cameron, Toby and Carla were amazing and sold our property amazingly fast. Supportive and informative the whole way through the process. Happy to reccomend RSK to anyone!

Angie · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Jack, Toby, Cameron and more recently Carla were very supportive throughout what could have been a potentially difficult and fraught process of selling our family home. They were all very charming and personable from the day we asked for a valuation, to the day of completion; always keeping us informed of progress and smoothing any potential bumps in the process, working tirelessly behind the scenes to ensure the best possible outcome. Well done team RSK at Acton.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Toby, Cameron and the team deliver a top class service. They were helpful, realistic and gave us sound advice for our onward move as well. There is no comparison to other estate agents that we have had to chase and found to be far less helpful and supportive. I have no hesitation in recommending them.

Emma · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

I sold my flat with Robertson Smith & Kempson in June and thought it was a fantastic service and experience. I specifically worked with Jack (who sold the property), Cameron and Toby in the Acton office. From the beginning the team were proactive and immediately set about selling the property. I received frequent updates and really useful advice regarding viewings and feedback. Their knowledge on the local area and current market was insightful and extensive. It wasn't an easy sale given the current cladding crisis, pandemic and being a leasehold sale, however they were very supportive and offered a great deal of insight on how I should deal with various issues as they arose. They were slightly pricier, but for the amount of work they put in it was WELL worth the money. I would recommend them to anyone in West London!PositiveResponsiveness, Quality, Professionalism, Value

Naomi · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 4/5

Google

We've just exchanged on our first house (in Acton) through RSK, and had a very good experience with them as estate agents. In particular Carla was extremely diligent and helpful in dealing with our case. She was always available for a chat and explained the process to us very well as first time buyers. The only reason we didn't give 5 stars is that RSK recommended Simply Conveyancing as solicitors who I would definitely not recommend to anyone.

Oliver · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

I give 5 starts to this agency and especially to Blair Baxter which found me and my boyfriend the perfect 1 bedroom flat at a reasonable price and worked his magic quick to finalise the deal for us. I have much respect and appreciation for the friendly yet very professional service he provided for us. I totally recommend them !

Flav · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

The team at RSK Acton did a great job finding us new tenants quickly when the old tenants had to unexpectedly move out. Daisy is managing the property and is really responsive and keeps us updated when needed. She is great to work with and I highly recommend her.

Lucy · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

I have had a great experience with RSK so far in the letting of my property. They have been attentive, organised and made my life as easy as possible by explaining and facilitating resolution of national and local landlord requirements. Whilst the tenants are still due to move in shortly, I elected for the full management service and after speaking with Daisy feel confident my property will be manged well. Priyesh and Angelina, who I have had the most contact with, have been personable, professional and really provide a personal touch which inspires confidence. Thank you to the RSK Acton team for making this experience smooth and easy so far!

Shamir · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Priyesh and his team were very professional, caring, flexible and really responded to my needs. Both Blair and Angelina were friendly and polite every time we spoke and moved very quickly to get the right tenant into my property. I look forward to working with them againPositiveResponsiveness, Quality, Professionalism, Value

Mandip · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Angelina from RSK Acton has been extremely helpful with our move. It is my first time renting after leaving a family home, and she answered all of the questions I had. The process was very quick and smooth; we actually managed to move in faster than expected! Definitely recommend her!

Sara · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

We've just sold our property with RSK Acton and it's been a good experience from the start. Professional, knowledgeable and approachable director (Toby) explained their process and justified the valuation in a convincing manner. He was also really helpful (and patient) with the questions I had later in the process, including those about my purchase (that they were not dealing with). The manager (Carla) was also very helpful, responsive and that's having her hands full with exceptionally problematic solicitors on the buyer's side.

Raf · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)

★★★★★ 5/5

Google

Cameron was really helpful throughout the process on the purchase of my first flat. He made me feel valued and was always checking in to ensure everything ran smoothly and helped in chasing multiple parties when there were delays out of our control. He is friendly and approachable and made the whole process straightforward and would recommend him to anyone else. Thanks Cameron for your help!

Megan · 15 June 2022 · Robertson Smith and Kempson London (137 High Street)