Trusted Agent profile
★★★★★
2,401 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,401 reviews on three platforms, rated 4.8 out of 5 overall.
2,237
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleRating only, no written review.
Dear Diane. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
3/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
Dear Georges, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Chetan, thank you for your 5* review. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Ashish, Thank you for your 5 star google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Pawel, Thank you leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Faranak, Thank you for leaving a 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Houman, Thank you for your 5 star review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Gaurav, thank you for your 5* review. Kind regards Sarah Tranter Customer Relations Team
5/5
GoogleA staff member named Reeta took care of us. He was very thorough in introducing me to properties, and was very friendly and helpful. I haven't rented the property introduced here, so I don't know what happens after the contract is signed. I often hear that after the rental contract is signed, it becomes impossible to contact them or that they are not responsive, but there are not many cases like in Japan where real estate companies even manage the property, so the situation may be a little different. I don't know.
Dear Jun, Thank you for sharing your kind words about Reeta. Your comments are much appreciated by the Ealing team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAndre was leading our sales transaction. We had a few obstacles throughout the transaction. However, Andre patiently addressed the challenges one by one, which meant a successful completion of transaction in the required time frame. I highly recommend Andre as he is patient, attentive and a problem solver.
Dear Paniez, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIf you need an estate agent, who will go extra mile for you, will understand your requirements and support you all the way through, then go no further, as I witnessed a very top class service from RSK and team. I had Molly at RSK for renting a fkat, she was lovely very friendly and professional I would highly recommend herPositiveResponsiveness, Professionalism
Dear Fary, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleKealey and Mike were very helpful in my property search. The process went smoothly and they were always on hand to discuss any matters about the property when required. Overall I was very happy with the service, and would recommend to my friends.PositiveResponsiveness, Quality, Professionalism
Dear Anoop, We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJust wanted to compliment RSK & the sales team in the Ealing W5 office with a special mention of Domnick Kavanagh the branch manager. They arranged the sale of my garage & did the negotiations professionally and the sale is currently with the solicitors. They are also marketing my flat and I am looking forward to some good results. Would definitely recommend Domnick and his team.
Dear Solly, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery helpful and ethical agents! Really cared about us finding a rental property and called us every day to show us new properties even before them gone online! One of the few agencies that did not hang up the phone as soon as we told them that we have a dog and look for a property! Special thanks to Sona and Emiliano for their help, we really appreciate it!
Dear Renia, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Ealing office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards, Sarah Tranter, Customer Relations Team
4/5
GoogleRSK had provided an excellent service for my rental search and the entire process was handled smoothly all through the documentation and move-in. Really appreciate the support from Duncan @ RSK team who was more than happy to help with all letters of support to help me settle-in and welcoming as we just relocated to London. Thankyou RSK & Thankyou Duncan.PositiveResponsiveness, Quality, Professionalism, Value
Dear Swami, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Ealing office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleReeta has been really nice, caring and understood our needs. We were not able to find exactly the place we were looking for however, I would 100% recommend this agency as everyone is super professional. Reeta contacted me every time something new came on the market and really wanted us to find the right place.PositiveResponsiveness, Professionalism
Dear Sarah, what a lovely review you have given regarding our Ealing office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI've worked along side RSK in Ealing with my business for several years and have found them to be fantastic in all aspects of my property search for my clients, especially Molly who has helped me on numerous occasions with concluding the tenancy. I highly recommend using RSK as they are without doubt experts in their field. Yuki (Pine Hill)
Dear Yuki, Thank you for your review, and mentioning your experience with Molly in our Ealing office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have had a great experience when looking for a new property through RSK Ealing and we would specially like to thank Reeta who went above and beyond to get everything sorted for us. The contract was sorted very quickly and all our concerns and questions were answered very promptly and professionally.
Dear Leontien, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe have had a really great experience with the company. The agents have been extra helpful, friendly, and professional and are all accomodating and willing to help. In particular, we were very impressed with Duncan Pinder at one of our viewings, who was able to answer all our questions and had great knowledge about the property.PositiveResponsiveness, Quality, Professionalism
Dear Talia. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleDuncan has been fantastic support during what could have been a very stressful time, finding a property to rent and move in within the space of 10 days. His attentive and professional nature made the process so smooth, and has been checking in even after us moving in to ensure everything is going okay! 10/10 recommendation for Duncan and RSK👍🏼PositiveResponsiveness, Quality, Professionalism, Value
Dear Luke. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleIt was nice experience working with RSK team to find good properties for rent. The team is very professional, responsive and have best in class quality of service. Special thanks to Reeta Sisodiya who has been very helpful for viewing the property, co-ordinating with the landlord and negotiating the requirements. Thank you so much.PositiveResponsiveness, Quality, Professionalism
Dear Subhendu. Thank you for sharing your kind words about Reeta. Your comments are much appreciated by the Ealing team. We wish you all the best going forward and look forward to assisting you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHan and the team did a fantastic job in helping me find the most suitable apartment, that was quick, professional and have a great value of money. Han was able to find the most suitable option for my family in a very short time with an option that exceeded my expectations. I would definitely recommend RSK and Han to family and friends.PositiveProfessionalism, Value
Dear Sultan We are thrilled to hear that you are pleased with the service you have received from our Ealing office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had amazing service from Duncan he was swift, efficient with my rental agreement. He has fantastic people skills and is very welcoming and warm. Easy process from start to finish. Would highly recommend ☺️PositiveResponsiveness, Quality, Professionalism, Value
Dear Jo, we are delighted to hear you received a great 5 star service. We very much appreciate your feedback as we strive to offer the best experience and service possible. Thank you for taking the time to leave your reviews, Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
London (1 Central Buildings) has the most, with 1,001 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
