Robertson Smith and Kempson estate agents in London

★★★★★ 5/5

Google

We had a great experience with Marc getting our first home. Marc is extremely helpful and guided us through the whole process. The agent is very responsive and responsible. Highly recommended.

N · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

James, Marc and Yasmin in the Hanwell office were warm, helpful and professional throughout the process of selling our flat. They were all knowledgable and efficient, and James in particular went above and beyond on several occasions to make the transition as smooth as possible for us. Thank you!

Abigail · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Highly recommended with 5 stars. Great estate agents(especially Marc & Paul), patience, nice communication and very helpful throughout the transaction process. Definitely looking forward to future cooperation. Thanks so much.

Remy · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 4/5

Google

Superior service to their competitors by far. We dealt with almost all the agents throughout our search and were pleased with Oisín in particular who was always really nice and listened carefully to our requirements, resulting in him showing us our current home.

Soizic · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Have rented my property out with RSK for over 12 years and they were brilliant so didn’t hesitate to use them to sell. They were professional and always kept me in the loop. The conveyancing process is not the quickest but they managed my frustrations and special thanks to Marc and Paul.

Carmel · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

We’ve had a lot of ‘experiences’ in the past with estate agent and honestly they’ve all pretty much been negative. So we weren’t particularly looking forward to dealing with RSK especially as we were the buyer. However I have to admit Robertson Smith Kempson have been excellent throughout. The woman who showed us around the house (can’t remember her name) was on time and answered all our questions. She wasn’t pushy or tried any of the clichéd sales techniques. She even took time out of her lunch break to let us come back on the same day and take one final look around which resulted in us putting our offer in. From then on James Merceron was our main point of contact and he was fantastic throughout. Almost always available to take our calls and if he wasn’t available he'd always call back within the hour. He had a friendly band direct approach on the phone and was always eager to help. His communication skills and ability to liaise with us, the seller and both solicitors whilst remaining professional and level headed through the whole process helped make our purchase as stress free and as prompt as possible. We felt that James and the rest of the team were 100% dedicated to simply getting our purchase completed. Would definitely recommend!

Gary · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

RSK provide a professional and attentive service and all members of the team are informed regarding our property. So far the service we have received has been extremely positive, we are kept constantly up to date and I trust that RSK are doing everything to help sell our property. Whilst all the team are fantastic in their service Oisin is proving to be a competent, respectful and considerate in his approach. I throughly recommended this agency and so far we are very happy.

Nicky · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

I am very happy with the service I received throughout my whole process of buying a house. From start to completion and collection of keys to my dream house all the staff were very helpful and friendly, I even requested a third viewing of the property I was buying, the staff were very accommodating and made time to allow me to also show my family the house which we were buying. They are very good at communicating with the vendor and us. I highly recommend them and their services. Thank you once again.

Madappuli · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Marc at RSK Hanwell has provided excellent support and consistent communication throughout our buying process, always maintaining professionalism and ensuring completion of the sale as smoothly as possible. This has been specifically important during the current market challenges and uncertainty being faced by everyone. It has been a pleasure to deal with Marc over these last few months and very impressed overall with the service provided by Marc and everyone at RSK Hanwell.

Lisa · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

We originally bought our home on Oakland's Road through RSK in 1993 and 29 years later sold it through them and through the same Greenford Office. RSK handled the sale very professionally and were very courteous and understanding throughout. We had a few challenges in securing a buyer and our buyer had a few challenges securing a mortgage but we all got there in the end and completed the sale in November. Good and well managed communication ensured that we all knew where we were and that gave us all confidence that perseverence would pay off in the end. Selling a house involves a huge, diverse collection of people, including estate agents, solicitors, mortgage brokers, lenders, surveyors, the moving teams, and more. Every move is a huge coordinated operation and I'm pleased to say that GSK really helped to ensure that for our house sale the outcome was a success. Thank everyone at RSK Greenford Office.

Tim · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Just completed and got the keys for my brilliant new flat purchased through RSK. Selina, Yasmin and the team were great at helping me as a first time buyer to support me at each of the steps and chasing everyone up when I needed to hit deadlines to ensure my mortgage rate didn’t expire. Managed to successfully complete in just 14 weeks from viewing / offer thanks to their help! Would recommend RSK as a buyer and would definitely use them again if I ever decide to sell.

Emily · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

I can't thank Yasmin and her team enough - They have been fantastic. I originally tried to sell my home through another estate agent but due to the lack of communication the property fell through and I wasn't kept informed for many weeks and left in the dark. I then came across Yasmin who sold my property on the first viewing, by getting the right buyer through and it sold £10,000 over the asking price, so I could not have been more pleased. There was a chain involved in my sale and as we were leading up to exchange of contracts it all got a little complicated and tense due to solicitors that were not easy to get hold of and were not communicating with each other as they should. The solicitors didn't seem to be pushing the sale through but Yasmin never gave up and spent a lot of her time on the phone chasing the solicitors in the chain and nudging them in the right direction. I truly believe without her determination and persistence on chasing everyone involved, solicitors, buyers and estate agents, the sale may never have gone through. Yasmin and her team went over and above to get the exchange and completion of contracts to happen and it certainly wasn't the easiest of sales and I think many other agents may have given up. I can not thank Yasmin, her team and RSK enough and I would highly recommend them to anyone looking to sell, buy or let. They provide a fantastic service, care about their clients and keep you informed throughout the process even when they have to pass on difficult information that you may not want to hear. There honesty, integrity and hard work certainly paid of in my case and restored my views and confidence in estate agents again! Thank you so much:-)

Deborah · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

We bought a house with RSK, and from a buyer’s perspective they were a great estate agent to deal with. It was a slow process because of complications with our sale, but Marc was patient and flexible with us, and steered us through the process until we finally completed yesterday. He was also very accommodating about additional viewings and having builders etc over to give quotes so we can now hit the ground running with renovations.

Adam · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Highly recommended agency, especially James Merceron who helped us finding our future home after the first flat purchase fell through (with another agency). It was always easy to talk to him via phone or email, he arranged as many viewings as we wanted so we can feel comfortable with the flat. During the viewings he was very friendly, he didn't rush us, we could take as much time as we needed. We are very glad to have such a helpful and client focused agent in our home buying process.

Tímea · 24 August 2023 · Robertson Smith and Kempson London (69 Greenford Avenue)

★★★★★ 5/5

Google

Rating only, no written review.

Can · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Sohail · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

M · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 3/5

Google

Rating only, no written review.

John · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Dhvani · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Ewelina · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Rating only, no written review.

Elle · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Would thoroughly recommend RSK. Michael was absolutely fantastic and went above and beyond to help me complete. Really appreciated the efforts and communication from the whole team. It made what was quite a stressful purchase a lot smoother so I couldn't be happier with them.

Nic · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 5/5

Google

Can highly recommend Duncan in the rentals team. Proactive with recommendations, and with clear communication of the whole process. My transaction was dealt with very professionally and I was very happy with the result

Dan · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)

★★★★★ 1/5

Google

Very disappointed with this agency. They called me and I clearly specified my budget to rent. They gave me an appointment for a flat and in the end the flat was costing 200£ more than my budget. Also, I said to them we are a couple and I found in the flat a bunk bed. Very unprofessional considering I live very far (they took my details so they knew it) and they let me go for nothing basically.

Susy · 24 August 2023 · Robertson Smith and Kempson London (1 Central Buildings)