Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy house was marketed & sold by RSK Hanwell branch , they were fantastic especially Marc, he was a great negotiator, good personality. Thank you all
Dear Omar, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMichael delivered a very smooth sale in an uncertain market, delivering an offer above asking price as interest rates were increasing. RSK’s valuation was higher than those from other agents and they delivered on it. The sale process was run without any issues and both the sellers (us) and the buyers were very happy with the result. Highly recommended!
Dear Adam, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hanwell office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
3/5
GooglePros: - I wasn't able to attend the viewing and the agent took some videos for us. - Police and friendly agents. Cons: - The place was part-furnished and we wanted it nude ; we got lied to about build-in furniture that could not be removed. Once we moved in, we noticed that none was built-in, and that it could have been removed. - Although the agent said otherwise, the place we moved into was dirty and no professional cleaning had be done. - Some lag in communication. We had to follow-up multiple times to get responses.
Dear Benoit, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA hugeeee thank you to the RSK Team over in Ealing in particular Usmaan who was an absolute dude from the first initial viewing right through to the end. Aswell as Usmaan I want to give thanks to Gina who was also an absolute delight to work with. Both Usmaan and Gina made the whole experience better, were very approachable, questions were answered in a timely manner & both remained professional throughout. On behalf of myself and my partner we appreciate the support received by both. In our years of renting this has been by far the best & quickest experience. Thanks guys
Dear Simone, Thank you for your kind comments regarding Usmaan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tramter, Customer Relations Team
1/5
GoogleAfter making an offer I was forced to speak to their mortgage broker despite having my own MIP, this seemed their main concern to get me over to their broker to earn some commission I guess. They didn't reply to me when I asked if the offer was received, and after calling them made excuses rather than just say sorry for not responding. At the viewing of the property they tried to tell me the kitchen was 3 years old, the homeowner stepped in to correct them, it was from 1992, I'm unsure how properties are being valued when the spec and condition is clearly unknown.
Dear Ryan, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Sarah Tranter, Customer Relations
5/5
GoogleI had a very positive experience working with Robertson Smith & Kempson estate agency based in Ealing. It is also important to mention, that I have been with RSK for over 18 years now! This time, I had a pleasure to work with a new team, mainly with Gina, Altin and Bailey. The persons I worked with were very pleasant, knowledgeable and professional. Their communication was brilliant and their responses to my emails were swift, without any delays! From the initial marketing of my property to the completion of the contract, all was done very quickly and with great confidence. I would definitely recommend RSK based in Ealing to anybody who is a Landlord/Landlady and planning to market their property.
Dear Mariola, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team
5/5
GoogleRSK helped secure my student house and made the process so much easier, especially Altin!
Dear Allie, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleOur agent Usmaan was an absolute pleasure to work with , he made the entire process seamless and strees free
Dear Marcel, Thank you for taking the time to leave a wonderful 5 star Google review. Usmaan will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleEveryone was really helpful, especially wanted to thank Usmaan for going the extra mile. All our queries were dealt with quickly and efficiently.
Dear Ian, Thank you for taking the time to rate your service with our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGina was of great help and always available for any of our enquires before moving to our flat. Very pleased with the attention!
Dear Roberta, Thank you for taking the time to leave a wonderful 5 star Google review. Gina will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRuxana at the Ealing branch was brilliant. From the first conversation she really took time to understand what I was looking for. At the first viewing she organised 2 more immediately. Her friendliness and professionalism was a breath of fresh air! Thanks Ruxana!
Dear Camilla, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleVery friendly and knowledgeable service and Usmaan made a real effort to help us reach an agreement with the landlord that everyone was happy with. Moving house is always stressful but it helps to have someone who genuinely wants to help.
Dear Sarah, Thank you for taking the time to leave a wonderful 5 star Google review. Usmaan will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleBeing new to the rental scene, I very much appreciated the support and flexibility offered by RSK and in particular Usmaan who was very professional and ensured I secured a property that met my requirements exactly. I highly recommend this estate agent if you are looking for a property in the Ealing area.
Dear Omara, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWhile I am currently in the process of searching for a new flat, I wanted to take a moment to share my thoughts on RSK - in particular, Ruxana. From the very first conversation I had with Ruxana, I was struck by her warm and positive … More
Dear Kay W, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us … More
4/5
GoogleMy experience with RSK, more specifically with Gina was very transparent and helpful. She made the whole process very simple which my partner and I found so helpful. We still have work to do with the flat but that will be a breeze! Thanks again.
Dear KB, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBrilliant staff, super accomodating. Would recommend 10/10.
Dear Phillip, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat support and communication from Ally Mirhashem, who managed the tail end of my difficult sale process with professionalism and tenacity.
Dear Sarah, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJonathan Snell was a delight to deal with and ensured our buying process was as smooth as possible. Very professional service, thank you.
Dear Henry, Thank you for your kind comments regarding Jonathan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBy far the best agency of several we dealt with in the area. Herman was exceptionally personable, honest and responsive to our actual needs as buyers. Highly recommended.
Dear Jonny, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMyself and a friend have been working with Duncan and he has been a dream! He secured us a viewing for a lovely flat and within hours the flat was ours. He’s been incredible and has made the London renting experience a million times easier! Thank you a bunch Duncan!
Dear Jasmine, Thank you for taking the time to leave a wonderful 5 star Google review. Duncan will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleMicaela in the lettings department has been fantastic. She is proactive, tenacious and her advice has been valuable. As a landlord she understood our aims and goals and delivered over and above expectations in terms of rent, service and matching with the right tenants. Her knowledge of the market is unrivalled and she promptly delivered from start, taking a lot of the stress and pressure from us. Highly recommend!
Dear Lil, We really appreciate you taking the time to leave such lovely comments about Micaela. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe used RSK to sell my late mother's flat in Ealing and I have no hesitation in recommending them. They had potential buyers visiting immediately after being appointed. We had a very good offer in less than a week and Ally at RSK was diligent in keeping us informed during the sale process. All the people we met at RSK were friendly and professional. I am delighted with the service they provided.
Dear Peter, It’s great to hear that you have had a brilliant experience with our Northfields office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat customer service from Andre, was able to help with everything I needed to know!
Dear Jade, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent service, Andre was so quick to reply and really helped us out through the process, and has helped us after everything was completed as well.
Dear Edward, Thank you for your kind comments regarding Andre and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
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The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
