5/5
Rating only, no written review.
Agent replied Β· 23 August 2024
Dear Aoun, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
Trusted Agent profile
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2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Dear Aoun, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Rating only, no written review.
Dear Roy, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Rating only, no written review.
Dear Yogesh, Thank you for taking the time to rate your service with our Ealing office. Kind regards, Sarah Tranter, Customer Relations Team
1/5
Rating only, no written review.
Dear Nicholas,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@robertsonsmithandkempson.co.uk. I can look into this for further for you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
If you want to sell a property in the Ealing area, look no further. Top-tastic support from all the team but a particular shout out for Ally who provided stellar service throughout a protracted conveyance process. The team could not have been more helpful. Great communications, proactive and positive support and an instinctive feel of when to press. One very satisfied customer ....
Dear Nick, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
The best estate agency ever. I totally recommend π. I have had an amazing experience and support from Ruxana Jon. She is such an amazing person, lovely , kind . The best agent I have ever known so far. I will definitely collaborate whit Ruxana in future.
Dear Sofija, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldnβt have been any better and the team in our Ealing office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
I recently had the pleasure of finding a flat with Ruxana and Gina. Ruxana was incredibly understanding, patient and welcoming. No matter how many questions I had, she never made me feel embarrassed or overwhelmed. Similarly Gina was an absolute pleasure to interact with, she showed me around a variety of properties and was positively lovely. 10/10 couldnβt recommend the pair of them enough.
Dear Samuel, Thank you for your kind comments regarding Ruxana and Gina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Very professional bunch at RSK. They did their best to line up visits and close on offers made - sometimes going beyond the stated mandate to help us with potential closures. Special shout-out to Usmaan who kept a hawk eye on pet friendly properties for us and would line up viewings as soon as properties came on the market. I would be sure to call on them whenever I have to search for my next rented place.
Dear Nishant, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
We have had a fantastic experience here with Zarq. Thank you! From the get go of putting in an offer I felt as though Zarq was treating us as important clients and did everything he could to help us. Everything felt in safe hands. We had some problem's come up while searching for a property to rent but Zarq handled the situation very well, keeping us informed along the way and even accommodating our last minute requests. I highly recommend Robertson Smith & Kempson Estate agents. best - Sky
Dear Doe, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Zarq, and hope we can help again in the future. Kind regards, Lesley Alford, Customer Relations Team
5/5
We have been working with RSK Ealing and particularly with Usman Wahid since we moved back from Canada in September 2023. Usman was very attentive to what we needed as a family and kept everything within the budget parameters we set. We had regular phone calls with regards to the property we needed and specifically the location. Usman listened and delivered. Soon we will be renting in the exact location we wanted, the right size apartment and most importantly at the lower end of our budget. I strongly recommend RSK Ealing and the whole team there, as there is great communication between colleagues and we were never bothered with anything not related to what we were looking for.
Dear Aleksandra, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Usman. Please do not hesitate to contact us again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
One of the best agencies I have worked with in London. They are super attentive and have supported me enormously in the search for a new flat to rent. Gina and Ruxana are always ready to send me options, show me the ones that best suit our requirements, and provide us with excellent service. I will miss them a lot when the rental process is finished.
Dear Osjen, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldnβt have been any better and the team in our Ealing office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
While I am currently in the process of searching for a new flat, I wanted to take a moment to share my thoughts on RSK - in particular, Ruxana. From the very first conversation I had with Ruxana, I was struck by her warm and positive demeanor. Often, when dealing with agents, you can feel like just another transaction, a result of their busy schedules. However, Ruxana sets herself apart by genuinely wanting to understand you as an individual. She took the time to listen and truly grasp my requirements, preferences, and financial limits. What distinguishes Ruxana from other agents I've encountered is her unwavering positivity, empathy, and understanding. The process of finding a new apartment can be incredibly stressful, and I've sometimes felt guilty for potentially wasting an agent's time if a property doesn't match my needs. Ruxana consistently reassures me not to worry, to maintain a positive outlook, and reminds me that the right opportunity will arise. She emphasizes the value of exploring properties even if they don't meet all criteria, as it helps in refining priorities. In fact, Ruxana's support goes beyond real estate; her encouragement and guidance almost make her seem like a mentor for mental well-being! Even when suitable properties weren't available, Ruxana would proactively reach out, ensuring I never felt forgotten. This level of attentiveness is truly beneficial, as it's often unclear whether the absence of options is due to availability or oversight. It's abundantly clear that Ruxana 's utmost priority is to ensure my complete satisfaction and comfort throughout this flat search. Her proactive approach, including scouting potential options, scheduling viewings, and accompanying me during showings, underscores her dedication to finding the perfect match. Here's to hoping that a suitable property comes along soon, as the quality of RSK's staff, demonstrated by Ruxana, suggests that this agency must pride itself on quality.
Dear Kay W, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Very pleasant, very efficient people to deal with and friendly ! Always replied to messages and callsβ¦Excellent service from Ruxana
Dear Tharaka, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
I am looking for property and this property services agent has helped me a lot to find out best one and mr usman is really nice person and very helpful and he keeps reminding me whenever they found any property which matches my need of property I would prefer rsk
Dear Manav, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Sarah Tranter, Relations Team
5/5
Ruxana, thanks for your sense of humor and transparency. I appreciate that you remember our specific situation and address it with every new flat opportunity. Iβm optimistic we are going to find a perfect new place very soon.
Dear Sergey, Thank you for your kind comments regarding Ruxana and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Usmaan and Gina have been great throughout our moving process . Very approachable and friendly and have made everything so much easier.
Dear Soraya, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Very helpful bunch. Was really stressed when looking for a flat to rent with my friend, but Robertson Smith & Kempson were immensely helpful and polite.
Dear Moore, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
I was very pleased with RSK customer service in Ealing. The property consultant Ussman was very professional, helpful, polite and friendly.
Dear Huda, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
We are dealing with RSK for over 20 years and have found them very helpful and efficient. The staff is very polite and friendly. We have recently dealt with Zarq Khattak who helped us let a flat quickly in a very efficient way and effortless.
Dear Mary, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
We have been using Robertson Smith & Kempson, Ealing as our Letting Agents for the last 10 years now and we have had a great experience. Any questions or concerns have always been addressed promptly. They have also provided valuable insights and advise whenever I have needed.
Dear Amitabh, Thank you for your kind comments regarding the Ealing Team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
My experience with RSK was excellent. Gina listened to my needs, communicated well, and found me the perfect rental. Highly recommend their great service!
Dear Mia, Gina will be thrilled to read your kind comments. Thank you for taking the time to leave a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
RSK helped rent out our property as we were moving country. They were accommodating with our time zones and means of communication - shout out to Gina. Very helpful and responsive. We had a lot of viewings and agents were very knowledgeable of the area.
Dear Kiran, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
RSK Ealing have been really helpful in the process of renting and surrendering our existing tenancy due to changes in personal circumstances. A great agency who have turned around viewings really quickly, with particular praise to Ruxana, who has been very friendly and professional in all of our communications.
Dear Alex, Thank you for your kind comments regarding Ruxana and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
friendly and very professional service from Selina. would highly recommend
Dear Sri, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.