Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a great experience dealing with Joe during our property search. We managed to secure a flat for a very good price considering how inflated the renting market is at the moment
Dear Dan, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleAmazing top notch service and wonderful people!! Priyesh is extremely nice and professional. He dealt with me in a friendly, skillful and sincere manner and did his best to help me find happiness. I'll never forget your quick and warm-hearted service. Thank you so much Priyesh, and wishing you and your team all the very best😊 Kind regards, NY
Dear NY UK, We really appreciate you taking the time to leave such lovely comments about Priyesh. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe team at RSK have been amazing to work with. They could not have been more helpful or patient in what have been tricky circumstances at times. We thank them for all their hard work and would not hesitate to recommend them to anyone
Dear Helen, It’s great to hear that you have had a brilliant experience with our Acton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had the best experience in finding a home with Angelina from Robertson Smith & Kempson Acton, I moved to London 1st July and as everyone knows finding a home is a challenge especially for new people moving to UK due to the referencing checks. Most agents said you have to pay 6 months in advance, she said tell me your background and gave time to hear what documents I can provide and she reviewed them and informed me that this is ok. Went through the referencing process it took longer than usual and many documents requested but it was successful, I really appreciate her effort to find a solution instead of taking the easy option. She was really professional and I highly recommend dealing with her. In few words I describe her as Professional, keen, understanding, and very helpful.
Dear Khaldoun, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat experience!
From viewings started to completion RSK were fantastic in selling our property - keeping me informed, advising and guiding through the process. A very positive experience!
Dear Nuala, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJoe was really helpful in my search for a new flat and tailored the viewings to what I wanted. Ultimately found another property elsewhere, but would definitely recommend Joe and the estate agent team.
Dear Jess, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Sonila, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Chris, Thank you for taking the time to rate your service with our Hanwell office. Kind regards, Sarah Tranter , Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Mark, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat Great Team specially MARC
Dear Pan, hank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBrilliant service from start to finish!
Dear Lorin, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJames was very helpful and professional. Very happy with his support and expertise.
Dear Marijana, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI dealt with Marc who was incredibly helpful, very responsive and kept the sale going through smoothly. Professional service and very friendly, great experience! Thank you
Dear Fatima, Thank you for taking the time to leave a wonderful 5 star Google review. Marc will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad been some real estate around Hanwell, greenford and ealing for property with competitive price. The services which i received from there knowledgeable staff make me comfortable enough to do business with this company.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSelina Singh our agent was one the most welcoming, friendly, kind and professional individuals that I ever worked with. Very helpful and easy to communicate and trustworthy. Thanks Selina for all your helps.
Dear Ehsan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA very professional business that we have used whilst searching for properties in Hanwell. They are also very community focused and have often sponsored and supported our local street party and Hobbayne Primary School’s PTA events.PositiveQuality, Professionalism
Dear Felicity We are thrilled to hear that you are pleased with the service you have received from our Hanwell office and that you’ve kindly taken the time to write a fantastic review. We hope that we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSold our flat in West Ealing. Michael Shaw at Hanwell RSK was very proactive and a pleasure to deal with. Highly recommended.
Dear Scott, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleSelina was extremely professional and helpful in processing the sale of my father-in-law's house. We were in the middle of the chain so it was quite a long and complex process but Selina made it feel all under control and manageable.
Dear Melissa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleFinding a place to call abode was a nightmare - until James sorted me out. James is professional, helpful and always available to answer my questions. After my amazing experience with the team, I would strongly recommend RSK Hanwell!
Dear Anastasia, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe sold out flat through RSK and couldn’t have been happier. They got a lot of viewings and we were under offer at over asking price pretty quickly. Would recommend
Dear Steve, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHighly recommended agency, especially Oisin Twomey. It was always pleasant to talk to him, very helpful in arranging reviews to the properties that suits our criterias. During the viewings, he was very professional, friendly, informative and giving us trustworthy suggestions, knowing the area and property very well. We are very glad to have such a helpful and client focused agent.
Dear Xin, Thank you for taking the time to leave us a 5 star review for Oisin. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleI have been dealing with Oisin throughout my property search and I have found him to be very professional and well informed about both the Hanwell area and the property market. Oisin is very personable and always makes a real effort to maintain good communication with his clients and to ensure that he puts forward properties that would best meet their needs. I highly recommend Oisin and would not hesitate to deal with him again in future.
Dear Noelia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleA big thank you to Selina Singh, one of the nicest estate agents I have ever dealt with. She kept in communication with the family during the process, with updates and ensure the family made it into their new home in time for Christmas. Thank you again for being so kind and cooperative.
Dear Aws, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
4/5
GoogleGenerally good experience Got 10 viewings within a month Eventual buyer was on their contacts list.Good communication with the agent meant that issues with the buyer could be resolved quickly.
Dear Adrian, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you are happy with our service. Kind regards, Sarah Tranter, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
