Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGina provided such a great service throughout our transition of moving. She’s efficient, competent and super friendly. I felt at ease and reassured while she answered all my questions. Thank you so much Gina.
Dear Noor, Thank you for your kind comments regarding Gina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleWe have been with RSK over two years and so far we had very good experience. Our tenancy was coming till the end and Ginna and Ishaan helped us a lot to find the new property. So far, very good experience.
Dear Mari, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleI had a wonderful experience working with shervin in my stressful situation. He was incredibly helpful throughout the entire process of renting. It was the first time that I wanted to rent in London but he addressed any questions or concerns I had and making the entire process smooth and stress-free. I highly recommend Robertson Smith & Kempson Ealing Estate Agents especially Shervin. Thank you for your exceptional service!
Dear Safoura, Thank you for your kind comments regarding Shervin and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
1/5
GoogleHorrible experience with this agency particularly Lainya Watson I had an appointment at 5:30 p.m. No news I had to call the agency at 6:00 p.m. who told me that she would be there in 1 minute and after waiting another 15 minutes still no one.
Dear Sami, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
5/5
GoogleThank you very much selina. Great service
Dear John, Thank you for taking the time to leave a wonderful 5 star Google review. Selina will be thrilled to read your kind comments. Kind regards, Sarah , Customer Relations Team.
5/5
GoogleSarika helped us find our new home and made the process quick and easy.
Dear Lee, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleLainya has been great help on my property search so far, good customer service!As an investor it’s rare I can note that I had a good experience with agents, but Lainya has great service and it was a pleasure working with her.
Dear Kore, Thank you for taking the time to leave a lovely review regarding Lainya. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLainya, has helped me so much with my property search and organising an evaluation of my flat. She is really friendly and understanding of my requirements.
Dear Patricia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lainya, and hope we can help again in the future. Kind regards, Sarah , Customer Relations Team.
5/5
GoogleI have a nice experience with Robertson Smith & Kempson, Northfields specially Ms. Sarika Lola helped me a lot in finding a good place to rent and process was quite smooth. Thank you so much.
Dear Kaushik, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI worked with Lainya! She is an amazing member of staff! The service she provided me with was amazing! Thank you so much Lainya for all your great advice and mannerisms on viewings.
Dear Shaniyah, We really appreciate you taking the time to leave such lovely comments about Lainya. They will be so pleased to read your 5 star review. Please do not hesitate to contact the RSK Northfields team in the future. Kind regards, Sarah , Customer Relations Team.
5/5
GoogleWe found Lainya Watson particularly helpful with our sale. Very polite, always up to date with call backs and information to buyers and their solicitors. To be recommended.
Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5* review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleHave had a really good experience with Daisy and Duncan at RSK who manage my property for me. Always on hand to assist, knowledgable, professional, efficient and helped negotiate good rates for me. Most importantly have got me really good tenants so far. Highly recommend
Dear Sonia, We really appreciate you taking the time to leave such lovely comments about Duncan and Daisy. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleJoe Was Amazing In Finding Our Perfect Home, I Could Not Thank Him Enough!
Dear Jordan, Thank you for taking the time to leave a wonderful 5 star Google review. Joe will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleLovely Margaret went above and beyond for us! A brilliant experience, thank you so much!
Dear Amina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleAs well as using them for letting, I also instructed RSK to work on the sale of my flat. Toby and Cameron were communicative, open and professional throughout quite a long process, and I'd highly recommend RSK as an agency.
Dear James, Thanks for the great five star review! Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleCameron was extremely professional in dealing with the sale of my property, he was always patient and polite in answering any concerns I had, he is a credit to RSK
Dear Barrie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Cameron. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleHad the pleasure of meeting Angelina today! 😊 She made house hunting a breeze! Despite the deal not being sealed yet, her warm and friendly approach left a lasting impression. Fingers crossed for that dream house! …
Thank you for your kind comments regarding Angelina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team.
5/5
GoogleGreat service from Angelina, she was extremely friendly and helpful when she took us to our viewings! Very knowledgeable and efficient when answering all our inquiries.
Dear Clarence, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Angelina, and hope we can help again in the future. Kind regards, Sarah , Customer Relations Team.
5/5
GoogleI can thoroughly and highly recommend the letting services of RSK Acton. Special thanks for finding solid and legitimate leads/tenants to Priyesh and Angelina King! You’re in good & safe hands with these two agents! 10 out of ten!!
Dear Peter, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI have been through three sales in 2023 with RSK Acton, and all selling agents in the team did a fantastic job at ensuring all the actions are carried out as early as possible. There were challenging moments especially dealing with managing agents and HTB, but RSK handled everything so that we were able to achieve the best possible outcome. The agent I was with for the third sale (James Merceron) was particularly responsive and reassuring, going the extra mile to communicate with technicians on-site and helping advocate for me leading up to sale finalisation. Overall a positive experience.
Dear pantepillar, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleI totally recommend RSK Acton..they, and in particular James, helped me a lot in the purchase process, which has not been easy, but not because of their fault. I felt always informed and reassured during the develop of the stages of the purchase. I really appreciated all their hard work.
Dear Ottani, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our RSK Acton office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah, Customer Relations Team.
1/5
GoogleHorrible experience with RSK ACTON. We booked for a viewing and and made the offer by e-mail as we knew the flat. Then confirmed this on the phone once again. Mr JO did not attend his booking. We called office 3 times, his colleagues could not reach him. It was -1 outside came with a one year old to attend our booking. No call received from the office not even next day. 2 days later I received an e-mail with the same property with reduced price. I immediately called the office they said an offer has just been accepted for that flat. So the flat has been let about £125 less than our offer. I am not sure if the landlords are aware of the way RSK ACTON does this job. Ridiculous.
Dear Yasemin, I am sorry to read your comments and would like to look into this further for you. If you could please contact me directly with more information at customerrelations@dexters.co.uk and I can ensure that this is investigated by the appropriate person. Kind regards, Asma, Customer Relations Team
5/5
GoogleI recently had the pleasure of working with Angelina King from RSK and I must say, it was an absolute delight. From the moment I first reached out to inquire about rental properties, Angelina exhibited a level of professionalism and kindness that exceeded my expectations. One of the standout qualities of Angelina was her proactive approach. She was incredibly responsive to my inquiries, promptly arranging viewings and providing detailed information about each property. It was evident that she genuinely cared about finding the right fit for me and went above and beyond to ensure that I was well-informed throughout the process. What truly impressed me was Angelinas's ability to anticipate my needs and preferences. She took the time to understand what I was looking for in a rental property and was proactive in suggesting options that aligned with my criteria. Her proactive approach not only saved me time but also demonstrated her commitment to delivering exceptional service. Furthermore, Angelina was an absolute pleasure to interact with. Her friendly demeanor and positive attitude made the entire experience enjoyable. Despite the challenges of the current rental market, she remained optimistic and supportive, which made me feel confident in her abilities as a lettings agent. Overall, I cannot speak highly enough of Angelina and the outstanding service she provided. Her proactive approach, kindness, and professionalism set her apart from other lettings agents I have worked with in the past. Thanks to her dedication and expertise, I was able to find the perfect rental property with ease. I would highly recommend Angelina King to anyone in search of a reliable and proactive lettings agent. Although in the end, I found a property with another agent because the property was a better fit, I must admit that I was genuinely saddened by this. I truly wished to have rented through Angelina. Nonetheless, her exceptional work greatly aided me in narrowing down my search and adequately assessing what was truly important for me in a home. Her efforts were invaluable in ensuring that I found the right place for me, and for that, I am immensely grateful.
Dear Mathias, We really appreciate you taking the time to leave such lovely comments about Angelina. She will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team.
5/5
GoogleWe worked with Angelina to find the property to rent. It was an extremely pleasant experience and even though we decided to select for our next home another area in London, I would highly recommend to anyone to work closely with her. Flats are great so as the prices that were offered to us. Individual assistance also a guarantee.
Dear Anna, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Angelina. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
