Trusted Agent profile

Robertson Smith and Kempson estate agents in London

4.8

★★★★★ Excellent

2,353 reviews across 4 offices and 3 platforms

Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

2,189

Reviews on Google

All 4 offices

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

163

Reviews on Trustpilot

Business-wide

Our offices

Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.

Latest reviews from every Robertson Smith and Kempson office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We were really struggling with finding a place in such a short amount of time but Gina helped us with everything so perfectly and professionally, I couldn’t thank her enough for all her help she was honestly so great, we found our dream little flat and couldn’t be happier Thanks again Gina

Jade · 26 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Jade, We really appreciate you taking the time to leave such lovely comments about Gina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

I want to rent a house in the Ealing area. I used Google maps to find the most well-rated housing agency. Ishaan Badshah received me. He was very enthusiastic and professional and helped me quickly find the type of house I wanted to rent. The next day, he drove me to see several houses. He is meticulous and patient, and my family and I are very satisfied with his service. Thank you very much for Ishaan Badshah's efforts.

C · 26 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear C cy, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

⭐⭐⭐⭐⭐ I recently had the pleasure of working with Robertson Smith & Kempson Ealing Estate Agents, and I cannot express my gratitude enough for the outstanding service I received in finding my rented flat. In particular, I want to extend my heartfelt thanks to Mr. Ishaan Badshah, the Lettings Consultant who went above and beyond to make the entire process smooth and hassle-free. From the initial inquiry to the final paperwork, Mr. Badshah exhibited exceptional professionalism, knowledge, and dedication. He not only listened attentively to my preferences but also provided valuable insights that ultimately led to the discovery of the perfect flat for me. His attention to detail and commitment to ensuring my needs were met made the entire experience truly enjoyable. The efficiency and responsiveness of Robertson Smith & Kempson's team, coupled with Mr. Badshah's expertise, made the entire journey of finding and securing my new home surprisingly easy. I appreciate the transparency, excellent communication, and genuine care that were evident throughout the process. I highly recommend Robertson Smith & Kempson Ealing Estate Agents to anyone in search of a reliable and client-focused service. A big thank you to Mr. Ishaan Badshah and the entire team for their outstanding efforts. Sincerely, Thomas

Thomas · 26 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Thomas, We really appreciate you having taken the time to post this review and for your kind commented regarding your experience with Ishaan. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ishaan badshah was very professional explaining everything that needed to be explained very polite, highly recommended

Saad · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Saad, Thank you for your kind comments regarding the Ealing team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ishaan He was a very friendly person and was so helpful and respectful I had the best view him

Fawaz · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Fawaz, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ishaan has been helping me try to find a property, he has been kind, friendly and professional.

Nic · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Nic, We really appreciate you taking the time to leave such lovely comments about Ishaan. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ishaan has been a great to deal with, very knowledgeable and helpful. A pleasure to deal with. Thank you.

Matthew · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Matthew, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ishaan was super helpful and attentive during my viewings, asking clarifying questions and providing helpful insights on the neighborhoods I was interested in.

Mena · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Mena, We really appreciate you taking the time to leave such lovely comments about Ishaan. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah , Customer Relations Team

5/5

Google

Matthew was amiable and knowledgeable, sharing impartial advice on the local area and was able to answer all questions in depth. Highly recommend the service.

Isaac · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Isaac, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ishaan is super energetic, kind and helpful person. It's been great to had him on the house hunting journey.

Eric · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Eric, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Had a great experience with Ishaan - he was very friendly and helpful throughout the viewing process. He's a natural at it!!:)

Ieva · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Ieva, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Ishaan at Robertson Smith & Kempson has been great. He helped me find my flat. Excellent service. Thank you.

Carol · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Carol, Thank you for your kind comments regarding Ishaan and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah, Customer Relations Team

5/5

Google

Gina, Ishaan, and Matthew were brilliant. Very responsive, adapted to our schedule, and answered all questions quickly. Overall made the process very easy!

James · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear James, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Ealing office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

Kind and supportive team. Timely responses. Overall they are very attentive to the tenant's needs. Charlie and Rianna from the property management team were also very supportive throughout my tenancy, quickly responding to help requests and always friendly. Thank you🙏 …

Duygu · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Duygu, Thank you for your lovely 5 star review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

That was a great experience to work with RSK, especially while working with Ishaan Badshah. He's a true professional in the letting field, responsive and ready to provide comprehensive information on property and area surroundings. Strongly recommend calling them. Thank you, team

Alexander · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Alexander,Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

It's a truly pleasant experience working with Isshan, who has always been polite, accommodating to our schedule even it's a last minute viewing arrangement, the proactiveness, and also being so friendly to approach. I hope we can find our dream house with Isshan's help soon. Well done and I will highly recommend him. Thank you!

Edith · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Edith, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

It is a pleasure to have Ishaan as an agent. From the beginning, he listened to my needs, kindly answered all my questions and made the process of renting easier. He makes sure everything is good and answers very fast. very professional, and competent. An excellent service. many thanks

Sabrine · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Sabrine, Thank you for your kind comments regarding Ishaan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team.

5/5

Google

Ishaan has been great at his job. He's a really professional agent, very polite and helpful. We have really appreciated working with such a nice person. Giovanni and Agnese

Giovanni · 17 March 2024 · Robertson Smith and Kempson London (1 Central Buildings)

Agent replied · 16 June 2024

Dear Giovanni, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Great team and great services!

Denis · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Denis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Google

Amazing service! Duncan helped us alot with finding our new home.

Clarence · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Clarence, Thank you for your kind comments regarding Duncan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team

5/5

Google

Sarika has been great, helped us through every step and was available all the time and patient on the phone. She showed an interest in trying to get us the perfect place.

Dan · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Dan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team

5/5

Google

We had a smooth process signing a rental contract with RSK, led by Anjali and Duncan. Our particular circumstances were considered and accommodated - would recommend to others.

Toby · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Toby, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

We have had a great experience working with Anjali at RSK to rent a two bed property in West London. Anjali has been very flexible with arranging booking times and was able to schedule two seperate viewings since we weren't both able to make the same slot. Beyond that, we have had a great experience with securing an offer, placing a holding deposit and signing contracts for the property. Having worked with a lot of estate agents (large and small) in the area trying to secure a property I would definitely recommend RSK as an agency to consider.

Jake · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Jake, We really appreciate you taking the time to leave such lovely comments about Anjali. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

1/5

Google

Viewed a property to rent through RSK which I liked and wanted to go ahead with the process to let the property. I was told to call into the office and go through the questions over the phone which I did. I called back later that day to see if the landlord accepted the offer I was told someone will call you back but never did, I then called again unfortunately through to the same woman who again said someone would call me back and shock no one did. After being fobbed of my partner called in and was told numerous excuses to why they didn’t have an answer and then again told that Duncan would call back but never did. So I would highly not recommend this estate agent if it’s this difficult at this early stage I’d dread to think what it’s like further down the line in regards to a healthy tenant relationship.

Nicole · 17 March 2024 · Robertson Smith and Kempson London (116 Northfield Avenue)

Agent replied · 15 June 2024

Dear Nicole, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team

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Awards

The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

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Questions about Robertson Smith and Kempson

Which Robertson Smith and Kempson office has the most reviews?

London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.

Where are the Robertson Smith and Kempson offices?

The four Robertson Smith and Kempson offices, by town:

Has Robertson Smith and Kempson won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.

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