Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a view viewings with Angelina and she was lovely, recommended some great properties. Super professional!
Dear Luam, Thank you for your kind comments regarding Angelina and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAngelina was very nice! She was very helpful answering all my questions, polite and professional and all times!
Dear Eleni, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFirst class service from the Acton Office. As long distance vendors they made the whole process headache free, keeping us fully informed at every stage.
Dear Alan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThanks so much to RSK , especially to Toby and Cameron for doing such an efficient and seamless job for us . Would recommend highly .. professional, friendly and accommodating, it's been a pleasure . Much appreciated
Dear Rachel, Thank you for your kind comments regarding Toby and Cameron and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAadam has been super helpful in our hunt for a new property. His down to earth approach really made the viewings enjoyable. I would highly recommend!
Dear Harry, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
1/5
GoogleLIARS ...Never work with such people specially the Acton Branch... they lie, they make up fake excuses on behalf of the landlord, I was in the middle of a referencing, was working hard to speed up the referencing process then they messaged me to say the landlord found someone else !! this is PATHETIC...they even lied about one property being let yet they relisted it again few days later ! SAVE YOURSELF valuable time and never work with them....ever.
Dear A. Saed Alzein, I am sorry to read your 1* review comments. I have passed them to our office Director and I understand that they have already been in touch to discuss. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe had viewings with Aadam, he was extremely helpful and friendly and made the whole process super easy. Would definitely recommend working with him
Dear Isabel, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMe and my partner had a great experience with Robertson Smith & Kempson, special thanks to Adam for being so friendly and making the whole process as smooth as can be! 10/10
Dear Kimberly, We really appreciate you taking the time to leave such lovely comments about Adam. They will be so pleased to read your 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAngelina King was a great help during our property search - thanks for being warm, attentive and for really considering our property needs! I would really recommend her if you are looking for a property in the area.
Dear Fern, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAngelina made things very simple and straightforward for us. It was a great renting experience, I would strongly advise on renting from this company.
Dear Nikoll, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAngelina is a fantastic agent, knowledgeable and professional. Found my husband and I our dream home! Couldn’t recommend enough!
Dear Mel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAdam was extremely helpful with us. He was well informed to answer all the questions we had. With his patience and professionalism, he was able to help us find the perfect home
Dear Connor, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAmazing estate agency! Especially Angelina King!! She’s so lovely and sweet🫶really helpful with our property search! Would highly recommend her, if you’re interested moving into the area!💖 …
Dear Kawai, We really appreciate you taking the time to leave such lovely comments about Angelina. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAngelina was the best agent I have ever met! Professional, efficient, attentive and kind! Would highly recommend her to anyone thinking to rent in Acton.
Dear Anisa, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAadam was incredibly helpful from the moment I started looking at properties. He always responded quickly, found listings that perfectly matched what I wanted, and made the process smooth and stress-free. I would highly recommend him to anyone!
Dear Andrew, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMy experience with RSK was the quickest and most smoothest! Gaetano was very supportive and efficient during the entire letting process. Angelina was also very polite and helpful. I 100% recommend RSK!
Dear Diana, Thank you for your kind comments regarding the Angelina team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleToby and Cameron in Sales, were extremely friendly, professional, helpful, and diligent, and we would recommend them highly. Also Priyesh and Angelina in Lettings. Thank you all, you've done a great job.
Dear Ben, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Toby and Cameron. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAadam from RSK Acton was very helpful during our flat hunt in West London. We were not quite sure about the process of flat hunting but with his help, the process was stress free and efficient & that it was very important to him to find the right property for his client. He even took the time to accommodate us outside of his working hours to show us a flat & nothing has been too much trouble for him. Really pleased with the service we have received & would recommend RSK & Aadam to anyone looking for a property to rent in the Acton & West London Area. JM
Dear Jenny, Thank you for taking the time to leave a wonderful 5 star Google review. Aadam will be thrilled to read your kind comments. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMy experience at RSK was excellent. Thanks to Priyesh and his team, we secured a property in less than two weeks. Moving to the UK, I wasn’t familiar with the tenancy process here, so his assistance was invaluable. Priyesh responded promptly to all my questions, making the process much smoother. I highly recommend RSK.
Dear Hirosan, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and Priyesh and the team in our Acton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAngelina King is by far the most empathetic and talented realtor we have ever met. We approached her agency whilst in a personal life crisis and she went above and beyond to help and support us. Thank you Angelina for helping us find our new home and start a new and settled chapter in life.
Dear Bgfvbbj K, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
1/5
TrustpilotAVOID those liars at all costs.
AVOID those liars at all costs..Specially Acton Branch in London...they waste your time in fake offers, they never send your offers to the landlord, they lie and create fake excuses...one of their agents told me the landlord declined me when his other colleague was finalizing the offer letter with me for the same property !! then we went through referencing after my offer was accepted for the same property that the LYING AGENT told me I was declined before, then they messaged me after 2 days hard work chasing the referencing company and sending tons of documents to say the landlord has accepted another offer ! they wasted my time and gave me false hope...AVOID at all cost.
Dear Nordic, I am sorry to read your 1* review. I am unable to locate you on our database from your Trustpilot username. If you could provide us with more information at customerrelations@robertsonsmithandkempson.co.uk I can look into this further for you. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThe team at RSK was extremely helpful and knowledgeable throughout the whole process of my purchase. Michael kept me informed and provided excellent service.
Dear Magdalena, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Michael. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleFantastic team, assisted with the sale of a property in Hanwell. The team were very professional and could not be faulted, in any aspect. Will certainly recommend to others to use your services.
Dear B C, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe had the absolute pleasure of using RSK to sell our house in Hanwell. With the hanwell team, we were given excellent advice, very easy, clear communication and incredible service through the whole procedure. This was all new to me, so to have a team so professional and helpful made everything so much easier, I cannot thank the whole team enough for their efforts. I wish I could give more than 5 stars!
Dear Leo, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hanwell office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
