5/5
GoogleRating only, no written review.
Agent replied · 23 August 2024
Dear Lachlan, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
Trusted Agent profile
Robertson Smith and Kempson estate agents in London
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Our offices
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
- Robertson Smith and Kempson London (1 Central Buildings)1 Central Buildings, The Broadway, W5 2NT953 reviews · 790 on Google (4.8)8 in the last 90 days
- Robertson Smith and Kempson London (137 High Street)137 High Street, W3 6LY841 reviews · 680 on Google (4.8)34 in the last 90 days
- Robertson Smith and Kempson London (116 Northfield Avenue)116 Northfield Avenue, Ealing, W13 9RT631 reviews · 470 on Google (4.8)28 in the last 90 days
- Robertson Smith and Kempson London (69 Greenford Avenue)69 Greenford Avenue, Hanwell, W7 1LL413 reviews · 249 on Google (4.8)8 in the last 90 days
Latest reviews from every Robertson Smith and Kempson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI’m so glad to know the lovely Prinyanka she’s very sweet and helpful. Thank you
Agent replied · 23 August 2024
Dear Fifi, Thank you for taking the time to leave a lovely review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GooglePriyanka from RSK provided an outstanding service throughout my recent property transaction. From the initial inquiry to the finalisation of the deal, Priyanka's professionalism, market knowledge, and dedication to customer satisfaction were evident. I highly recommend Priyanka to anyone seeking a trustworthy and proficient estate agent.
Agent replied · 23 August 2024
Dear Sholly, Thank you for taking the time to leave a lovely review regarding Sarah. Kind regards, Sarah, Customer Relations Team
5/5
GoogleIt's been nothing but a sheer pleasure to work with Yasmin Paterson of RSK Hanwell Branch on the purchase our our apartment. Responsive, professional, proactive and with a big positive smile. Highly recommended! Well done Yasmine!
Agent replied · 23 August 2024
Dear Pawel, Thank you for taking the time to leave a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWorking with Priyanka was an absolute pleasure! Her professionalism, attention to detail, and genuine care made the process of finding our dream home smooth and stress-free. She listened to our needs and went above and beyond to ensure we found the perfect property. Highly recommend Priyanka for anyone in search of a dedicated and knowledgeable estate agent!
Agent replied · 23 August 2024
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRSK Hanwell was our Estate Agent for property purchase we just completed, and everything worked well with Michael and Team. We were given excellent advice, very easy, clear communication, professional and incredible service through the whole procedure.
Agent replied · 23 August 2024
Dear JC, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 23 August 2024
Dear Enrico, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 23 August 2024
Dear Warren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving a 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe visited a few 3 different properties Ishaan Badshah was very helpful and patient. He answered all our questions without rushing and ensured and now we have another one to see next week and I hope i will get it this time. Thanks again for your help Fatuma Ali
Agent replied · 16 June 2024
Dear Barlin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
2/5
GoogleOverall a disappointing experience, a nice selection of properties but service lacked professionalism, including forgetting key details about properties, constant hassle, a lack of transparency throughout the process and rudeness.
Agent replied · 16 June 2024
Thank you for your review although I am disappointed to hear your experience with our Ealing office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@robertsonsmithandkempston.co.uk and I will ask him to get in touch with you directly. Kind regards, Sarah, Customer Relations
5/5
GoogleBig thank you to Ishaan for making my experience of trying to find my first rental flat in London (Ealing) very smooth-sailing. He showed me a range of options after listening to my needs and was able to answer all my queries, which put me at ease. He is reliable, competent and has truly been one of the best estate agent out there. Other staff that I encountered at RSK have been accomodating as well. Overall, excellent service. -Susmita
Agent replied · 16 June 2024
Dear Su, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah, Customer Relations Team
5/5
GoogleBailey Mansell has been very helpful in setting up an electric report, then an urgent update re. electricity installation in my flat as I was not aware if the new regulations for landlords. Many thanks indeed!
Agent replied · 16 June 2024
Dear Lyne, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI had an excellent experience with Ishaan from RSK in Ealing. Ishaan took the time to understand my preferences and promptly sent over properties that matched my requirements. He organized viewing appointments and provided details about each property, making the decision-making process seamless. His knowledge of the area extended beyond just the properties themselves; he also offered valuable insights into commute options to my office, which was greatly appreciated. Overall, Ishaan's dedication and expertise made my property search stress-free and enjoyable. I highly recommend his services to anyone in search of a property in Ealing.
Agent replied · 16 June 2024
Dear Siddardha, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ishaan, and do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe visited a few properties, and Ishaan was very helpful and patient. He answered all our questions without rushing and ensured we felt comfortable during each visit. He took the time to understand our preferences, budget, and requirements. His knowledge of the local market was impressive, and he tailored the property viewings according to our needs.
Agent replied · 16 June 2024
Dear Massimo, It’s great to hear that you have had a brilliant experience with our Ealing office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team
5/5
GoogleVery professional agency,I had a good experience working with them and the agent that helped me,Duncan,was very polite and easy to reach.
Agent replied · 15 June 2024
Dear Alin, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleThis agency was amazing ! Matthew was very kind and give me all the support I need to move ! All the team was very supportive !
Agent replied · 15 June 2024
Dear Carol, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleWe had the pleaser of working with Duncan on our house search and he went above and beyond to help us find our ideal home. Highly recommend
Agent replied · 15 June 2024
Dear Xanthe, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
3/5
GoogleI requested to view a property with Sarika and I was going to put an offer for the sale of getting my search done with, it wasn’t a great place and she recommended another as it would “suit us more” and she was right, I fell in love and made an offer she really understood our client profile, even though it was more than we wished to spend. She was very helpful and patient with our overseas references. I also spoke to Duncan regarding references and he was understanding and helpful, really friendly. However, property finder displayed a different asking price which I flagged and was told this was a glitch and when I offered “asking price” it would be the higher one. After my offer I asked about a break clause due to being locked in for 36 months, another colleague contacted me and the conversation wasn’t very helpful and quite belittling. This was cleared up by Sarika in the end.
Agent replied · 15 June 2024
Dear Syma, Thank you for sharing your feedback. We set high service standards and are very sorry to hear things did go as planned. I am glad to hear that Sarika has reached out and been able to resolve any issues you may have had. Kind regards, Asma, Customer Relations Team
5/5
GoogleI had a great experience with [Matthew Woodman Lettings consultant ]a recent viewing. Despite my confusion with the address which made me arrive late, he handled the situation with understanding and grace. He truly values both landlords and tenants, and his attentive listening made me feel valued as a client. Highly recommend his services!"
Agent replied · 15 June 2024
Dear Roya, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied · 14 June 2024
Dear Jonathan, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleAs a first time renter I whole heartedly recommend RSK. There Very experienced staff team help reassure me that the properties I was looking for were best for me. If I could give more stars I would especially to Angelina who was highly Professional but also patient and kind. She was efficient with any request I had and showed how knowledgeable she was. Now I’ve moved in and settled I wanted to say a big thank you again to the RSK Team and Angelina!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 14 June 2024
Dear Sam, I was delighted to read the comments in relation to our Acton office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Sarah Tranter Customer Relations Team
5/5
GoogleGood experience overall and special thanks to Cameron who was very helpful and helped with speeding up the process.
Agent replied · 14 June 2024
Dear Emanuele, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleAnglia is amazing person ever I meet she has great attitude I respect the person 👏 …
Agent replied · 14 June 2024
Dear Zakc, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Acton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
GoogleMassive thank you to Angelina who was so helpful to our family in finding our new home. Really went the extra mile .
Agent replied · 14 June 2024
Dear Caaddhl, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Robertson Smith and Kempson
Which Robertson Smith and Kempson office has the most reviews?
London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
Where are the Robertson Smith and Kempson offices?
The four Robertson Smith and Kempson offices, by town:
- London (1 Central Buildings): 1 Central Buildings, The Broadway, London, W5 2NT
- London (116 Northfield Avenue): 116 Northfield Avenue, Ealing, London, W13 9RT
- London (137 High Street): 137 High Street, London, W3 6LY
- London (69 Greenford Avenue): 69 Greenford Avenue, Hanwell, London, W7 1LL
Has Robertson Smith and Kempson won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
