Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had the pleasure of speaking with Lara who was very helpful and knowledgable. I would recommend dealing with her if you are looking to let your property
Dear Danielle, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GooglePriyesh and Adan saved my week. For some time, I had doubts about my Let Agreement and couldn't clarify with anyone. Until today, I expect a call back that I never received. In my first contact with the Acton office, I was able to talk to Adan on the phone. After answering some questions, he gave me a briefing on what I needed and guided me to contact another office that could help me. That was more than I could have before. The next day, I preferred to go straight to Acton's office, where I met Priyesh, who, in a few minutes, showed me everything I needed on his computer and clarified my doubts. I don't understand how, before, no one was able to do the same as him, not even on the phone. Thanks guys for your help and effort.
Dear Paulo, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleMy wife and I came to London to see some properties as we hope to transition back to London from Kent. We saw Asim Hussain outside a property and spoke with him about getting registered. Asim is a true asset to the Robertson Smith & Kempson team. It has been a pleasure talking with him because he is focused on ensuring we view/find a property suitable for us and within our price point. Asim is professional and acts with integrity which give us the confidence to trust that we are in the hands of a very capable person. His attentive nature assures us that working with him will make a stressful experience of buying another house thoroughly enjoyable!
Dear Asif, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah
5/5
GoogleExcellent service provided by RSK Acton. I purchased my property from them originally and was pleased with the service, so continued with their letting agents. Priyesh gave me some really sound advice on my initial renovation plans and was generally very helpful and knowledgeable about the market. Gaetano was friendly and extremely efficient in finding new tenants, plus he provided a lot of support with all the regulatory and compliance requirements. The whole letting team was responsive and diligent throughout. Highly recommended overall.
Dear Zainab, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah
5/5
GoogleIt was a pleasure doing business with RSK and Cameron. Cameron was very professional and supportive throughout the selling process, especially when our first sale unfortunately fell through. He pulled out the stops to get it swiftly back under offer again and so avoid our chain breaking down and for that I am so grateful. I would happily recommend Cameron, Toby and the team to anyone looking to buy or sell in the area. They get the job done! Thank you!
Dear Nathalie, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah
5/5
GoogleAadam provided an excellent service. His guidance and service and support was much appreciated. Would highly recommend RSK Acton
Dear Shiela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleSuper impressed with Aadam Bulgin right from the start. He helped to make our journey to rent so easy with processing all the tenants checks to signing contracts efficiently. Thank you Aadam - total super star!!!
Dear Zahra, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleAlthough we didn’t end up renting a property through Robertson Smith & Kempson, Millad was absolutely outstanding throughout our search for our first home. From the start, he was professional, approachable, and incredibly dedicated to helping us. Millad went above and beyond to answer all our questions, no matter how small, and his guidance made the process so much easier for us. He was always quick to respond and genuinely cared about ensuring we found a property that suited our needs. His expertise, patience, and commitment to excellent service were evident at every step. Even though we ultimately found a better fit elsewhere, we truly appreciated Millad’s support and would highly recommend him to anyone looking for a reliable and supportive letting agent.
Dear Farah, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah
5/5
GoogleMillad at Robertson Smith & Kempson was fantastic during our search for our first home. He was professional, approachable, and always quick to answer our questions. Even though we found a property elsewhere, his support and dedication stood out, and we’d highly recommend him to anyone looking for a great letting agent.
Dear Luis, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Lesley
5/5
GoogleRating only, no written review.
Dear Roy, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah
5/5
GoogleTamsa, she is very good, helpful and energetic.
Dear Tharma, Thank you for leaving a wonderful 5 star Google review. Kind regards, Lesley
5/5
GoogleTamsa is a good worker and supportive and helpful for me thank you
Dear Edward, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleRecommend by my friend and have had really good experiences with tamasa.
Dear Pramila, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah
5/5
GoogleAmazing company with amazing staff, made viewing properties stress free. Would definitely recommend
Dear Georgio, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleI cannot recommend RSK enough. Exceptional service provided by Lara from the initial call to the point of move in
Dear Ali, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleI am very happy with the customer service I have received I have nothing but the best words to say . I would totally recommend the agency.
Dear Patricia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
4/5
GoogleAgent, Asim, was very helpful in trying to find us a flat meeting our requirements. We changed our mind and decided not to buy in that area
Dear Javad, Thank you for taking the time to leave a wonderful Google review. Asim will be thrilled to read your kind comments. Kind regards, Sarah
5/5
GoogleLara went above and beyond with the service always has a smile on her face and very welcoming thank you Lara Rose for the excellent service always.
Dear Harjeev, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
4/5
GoogleI have received great service and support from tamsa which has helped me a lot with my queries. I would definitely recommend to visit her.
Dear Enosh, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
5/5
GoogleI had a fantastic experience with Lara, she was so helpful and her response time was amazing.
Thank you for taking the time to leave a wonderful 5 star Google review. Lara will be thrilled to read your kind comments. Kind regards, Sarah
5/5
GoogleHad the pleasure of dealing with Lara today. What a star. I highly recommend her services at the estate agents.
Dear Ketan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleFantastic office! Had an amazing viewing with Arin, he answered all my questions with ease and professionalism.
Dear Jess, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
GoogleLara is the best agent I’ve ever dealt with. Thank you for being so communicative and efficient!
Thank you for taking the time to leave a wonderful 5 star Google review. Lara will be thrilled to read your kind comments. Kind regards, Sarah
5/5
GoogleCameron was very communicative and managed our house sale seamlessly! It was great to work with him.
Dear Jessica, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
