Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
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Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleBig thanks to Shervin and Millad for an amazing first-time landlord experience. They were professional and very responsive. Will definitely recommend RSK tenancy service. ⭐️⭐️⭐️⭐️⭐️
Dear Matula, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleWe had a great experience working with Gina from RSK. She was very helpful and attentive to our needs which made the process of moving a lot smoother and easier for us. It was a lovely experience working with Gina and I would definitely recommend RSK to anyone looking to move.
Dear Dianna, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
1/5
GoogleIt’s funny that all the good reviews are for the letting agent, which is very true, they are very nice. But after that, brace yourself, you’ll have many issues. In less than a year, I had to stay in a hotel for 2 weeks because they didn’t fix the boiler (I said that was a leak and no one came to fix it), and obviously I had to pay for part of it. The letting agent said one thing on the viewing and when we chased they said I didn’t have what it was promised. Massive problems with mould since we moved in. Doesn’t matter what the issue is, we always have to fight. I have no worlds to express how tired and disappointed I am.
Dear Giulia, I am concerned to read your comments and have passed them to the Director of our Ealing office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Sarah
1/5
TrustpilotUnprofessional and dishonest experience with Cameron Williams
UPDATE: I spoke with the branch director regarding my concerns, and they stated that there is nothing illegal or unethical about asking for £25,000 more than the asking price without indicating "offers over" or "in excess of" on the website. While this may be their view, I find this approach misleading and unhelpful for serious buyers like myself.I had a deeply disappointing experience with the Acton branch of while attempting to purchase a property in the area. Despite offering above the asking price for a property that had been on the market for months and even reduced in price, my offer was rejected. The explanation provided was baffling, it was allegedly due to the profit potential from a future extension of the property.The agent also claimed the seller was looking for £25,000 over the asking price, citing his assumption that I was a developer, which I clearly am not. When I questioned the purpose of the advertised asking price, he replied, “to generate interest.” I find this strategy highly questionable and would appreciate a director’s explanation regarding the ethics of such an approach.Overall, the process felt unprofessional and dishonest, leaving me frustrated and disillusioned as a serious potential buyer.Let me know if you’d like any further adjustments!
Dear Bahareh, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
5/5
GoogleRating only, no written review.
Dear Georgina, Thank you for leaving a 5 star Google review. Kind regards, Sarah
5/5
GoogleI have dealt with RSK ealing agency for two months helping me finding a property to rent, their work has been professional and friendly in the same time, I would like to mention Millad Parwez who managed to bring down a nice house for me that matched my budget as well as my requirements, thanks Millad and the rest of the team in RSK
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleElliott and his team recently managed a terrific refurb on our property - a v professional service, he offered expert guidance and helped bring the house up to scratch with a brilliant job.
Dear Sam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleMillad Parwaz went above and beyond to help me find the perfect property. He was patient and understanding of my needs, and he even helped me negotiate a better deal. I was particularly impressed with how quickly he responded to my emails and phone calls. I would definitely work with Millad again in the future.
Dear Valentine, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleI had incredible experience with RSK agency in Ealing. Everyone was so friendly and supportive, and I had 100% success. Special thank you to my agent Gina Cannon.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleOutstanding service, especially from Matthew Woodman. A great asset to the team!
Dear Ella, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleI recommend Matthew if you are looking to rent. He will go the extra mile to try finding you what you are looking for.
Dear Marina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleMatthew has been an immense help and I look forward to continuing to work with him!
Dear Laetitia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
Googlegold stars all round to Bailey and Duncan for all their help in finding us a letting property. highly recommend them to anyone looking for somewhere to rent in this area.
Dear Libby, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleWe are renting with RSk Bailey was especially helpful and was accommodating and very supportive and patient with us through this whole process much appreciated
Dear Shaban, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
5/5
GoogleMatthew was a wonderful letting agent who dealt with our complicated household arrangements and somewhat picky geographic demands -- ably and without any complaint. An absolutely fantastic letting agent!
Dear Bob, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleSpecial thanks to Matthew and Micaela from RSK. Very professional, friendly and you made this hole process feel easy! I highly recommend RSK if anyone is searching for a place to call home!
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleSelina helped us with the purchase of our 1st property through regular updates and communication with all other parties involved. I would recommend RSK for your property search.
Dear Maria, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleWe have used RSK several times over the last few years and have found them to be hands-down the most proactive and efficient estate agent in Ealing with the highest level of customer service.
Dear Melanie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleMatthew recently helped me look for a property and with his help we found the perfect place. He was quick to answer any questions we had and made sure our thoughts were heard. Would highly recommend!
Dear Lauren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah
5/5
GoogleMatthew really helped me alot when I was looking for a house to rent...I really could not have been happier with the outstanding service. I would highly recommend him to anyone. He was a total delight!!
Dear Lisa, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleMatthew has been fantastic - he's made the process of renting out my house extremely easy and is a pleasure to deal with. Special mention for Micaela who runs lettings and is a total pro and so proactive - they are the best lettings team in town!
Dear Claire, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
5/5
GoogleThese agents were very efficient and passed on information promptly. I dealt mainly with Selina who was unfailingly polite and helpful. When problems arose, which they did, she remained calm and immediately suggested a solution. She put any new plans into action straight away and followed through with any information that resulted. A succesful sale was eventually made.
Dear Josephine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah
5/5
GoogleI’ve been searching for a rental property with Matthew for some time, and while the process hasn’t yielded results yet, I genuinely appreciate his warmth, professionalism, and consistent communication. He regularly checks in with updates, which shows a real commitment to helping us find the right property. Although the properties shown so far haven’t quite aligned with our preferences, I do feel he is genuinely trying to understand our needs and get us there. With some improvement in matching clients to suitable properties, I think the service could be excellent. Matthew is a fantastic individual, and his dedication keeps me hopeful for a positive outcome. I really hope we end up finding our home with him because he absolutely deserves it.
Dear Leila, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleI am very grateful for the excellent help and advice I received from Michael Shaw selling my property.
Dear Patricia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
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