Trusted Agent profile
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
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Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAhmed was incredibly helpful in assisting us with a very tight turnaround to find a property. He arranged viewings for multiple properties on the same day, got everything booked in promptly, and made the whole process seamless. He quickly found us the perfect place within our budget and was consistently responsive and supportive throughout. We’re very grateful for his help.
1/5
GoogleVery bad service -
5/5
TrustpilotExcellent work .Very good communication…
Excellent work .Very good communication and service
Thank you for leaving a wonderful 5* review. Kind regards, Priyanka
5/5
TrustpilotTenant Maintenance
When we had an issue with our washing machine Georgie Tilby helped us get someone out the next day to resolve it. She put us in touch with the plumber directly.
Dear James, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Priyanka
5/5
TrustpilotGreat management!
We've been in an RSK managed flat for years in Acton and they've always been so helpful and responsive. We haven't had any issues in the flat for a while, but any time we do they've helped us get it sorted right away. All of their team are so lovely, especially Daisy Willis who has always gone the extra mile to make sure we're happy in our home.
Dear Eliot, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Priyanka
5/5
TrustpilotSpeedy & Friendly
Tara was quick to send over help and got the issue solved super fast. Good friendly conversation and service so couldn't ask any more.
Dear Harshil, Thank you for your lovely words and for leaving a 5* review. Kind regards, Priyanka
5/5
GoogleMegan and her colleagues at RSK were an absolute delight and super speedy handling our switch of home and any bumps we had along our transition. Keep on doing the amazing service you guys are already doing, really appreciate all your help 🙌
5/5
GoogleThese guys were very helpful in finding me a new home. I would like to thank Gaetano for going above and beyond to assist with my needs.
5/5
GoogleParham from RSK Estate Agents has been fantastic. He has been actively helping us search for the right property, consistently updating us and sending new listings as they come onto the market. He stays in touch and provides great support throughout the process. He is also assisting us with the purchase of the property he found for us.
5/5
GoogleRSK was really helpful throughout the whole purchase process, right from the viewing all the way up until completion. I connected most with Paul and James - each was very helpful in ensuring the sale process went smoothly when sometimes the solicitors’ communications was slow. Grateful for local tips in the area as well from James!
Dear Harry, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleJames Merceron has been helping me with the current purchase of my flat. He has been great at communicating any updates thoughout the process and helping answer any questions I have promptly.
Dear Sonia, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
GoogleLouie Seamons has been very proactive in arranging viewings to suit my schedule, letting me know when something suitable comes up, efficiently answering any queries and accommodating 2nd viewings. I would recommend Louie Seamons and RSK Hanwell to prospective buyers and sellers.
Dear Julia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah
5/5
GoogleLouie showed my family and I around several properties, not only was he professional throughout but he went above and beyond and worked late to accommodate us so that we could get a second viewing done the same evening. Louise is a true …
5/5
GoogleJames Merceron was very professional and responsive to all my queries. I also appreciated his honesty throughout my purchase. Another positive is that he cycles to all his viewings which is showing a great commitment to reducing air pollution/carbon emissions.
Dear Benjamin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleRSK are a great estate agency to work with. I have previously bought and sold through them and am currently in the process of buying again. James has been exceptional through the process of my purchase. His professionalism and knowledge …
Dear Sarah, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Sarah
5/5
GoogleMy whole experince with RSK has been a great one so far, in my property search. Parham at the RSK Hanwell has been a pleasure to work with. His knowledgeof the area and his insight of the property market has helped me to understand what I can get with my budget in this neighbourhood. Thanks a lot for your help so far.
Dear Payam, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleWe were welcomed by James on our property viewing. He was very welcoming, friendly and knowledgeable about the property. Any questions we had he was able to answer and that has been the case throughout our whole journey of being accepted …
Dear Taylor, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah
5/5
GoogleWe recently used RSK to sell our property in Hanwell 3 years after we made the purchase through them. Both experiences were amazing, but the outcome of our sale was fantastic. Michael consulted us throughout and helped guide us towards the …
Dear Liam, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotRepresentative from RSK management
Representative from RSK management, George Blanchard resolved our issue with water temperature in our shower heads within 24 hours after placing the call. We received call from George, inquired about our issue and checked our availability so he can dispatch technician. Within a few hours, George emailed us date and time to expect engineer. He also followed up to see if our issue was resolved. As with all RSK employees, he was patient, professional and courteous.
Dear Bahnan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Priyanka
5/5
GoogleGina Cannon was our main contact for our move out. She was on top of everything. Also she did spend some time face to face resolving us questions. We are happy with her help/services. Thanks a lot Gina (:
5/5
GoogleFantastic service, Michael and the team went above and beyond for me and my family, the patience and understanding was unlimited. Quick to action, very knowledgeable. Highly recommend RSK
5/5
TrustpilotI have been with RSK since 2012 for…
I have been with RSK since 2012 for both lettings and management. They have consistently found good tenants and have been reliable and helpful with management. The personal touch is invaluable. I have known Daisy for some time and get on very well with her. She is positive and accommodating. Since she became Head of Property Management, she has been running a good team - they are always helpful and friendly. On the lettings side, I get on well with Priyesh and I am grateful to him for the interest he takes and for his help. I totally rely on their assistance and have complete confidence in them.
Dear Cleo, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Priyanka
5/5
TrustpilotI have been with RSK property…
I have been with RSK property management for several years and always have had a good experience. The whole team especially Daisy Willis are very reliable and efficient.
Dear Ronan, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
5/5
TrustpilotI have used RSK for years to let my…
I have used RSK for years to let my property. They handle all the major and minor hassles of property rental happily and efficiently. Whether it's rent chasing or small stuff like recently replacing a washing machine. Very happy with their service
Dear Neil, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
The four Robertson Smith and Kempson offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
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