5/5
GooglePriyesh, Aadam and the team were so professional - going above and beyond to be helpful. They were friendly, efficient and responsive. We can highly recommend them.
Trusted Agent profile
Robertson Smith and Kempson estate agents in London
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
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Our offices
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
- Robertson Smith and Kempson London (1 Central Buildings)1 Central Buildings, The Broadway, W5 2NT953 reviews · 790 on Google (4.8)8 in the last 90 days
- Robertson Smith and Kempson London (137 High Street)137 High Street, W3 6LY841 reviews · 680 on Google (4.8)34 in the last 90 days
- Robertson Smith and Kempson London (116 Northfield Avenue)116 Northfield Avenue, Ealing, W13 9RT631 reviews · 470 on Google (4.8)28 in the last 90 days
- Robertson Smith and Kempson London (69 Greenford Avenue)69 Greenford Avenue, Hanwell, W7 1LL413 reviews · 249 on Google (4.8)8 in the last 90 days
Awards
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Robertson Smith and Kempson office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotBeware of this company
Beware of this company. Estate agents can be slippery but the one I worked with was caught in multiple lies through the process. Additionally, when I sent over the holding deposit, I got an passive aggressive email stating I hadn't sent it so the agent would continue with viewings. I had to call, only to find out he just hadn't checked before emailing. The entire process was stressful. The house was advertised as having a garden, when I arrived they didn't have the key. I asked for pictures or a video for days after but estate agent largely ignored me and was simply pushy for an offer. These are just a couple examples, genuinely there are so many more. Seriously was the worst experience.
Agent replied · 23 October 2025
I am sorry to read your 1* review comments. I have passed them to our Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations
5/5
GoogleThis letting agency is really amazing . All Kind , dedicated people and helpful . I contacted Kyarna and she was really nice and helpful. Good experience with them . Thank you Kyarna !
5/5
GoogleRating only, no written review.
5/5
GoogleEva is an amazing estate agent!!
5/5
GoogleAmber was extremely helpful and attentive throughout the process.
5/5
GoogleKaram was really professional, approachable and made everything easy. I’d definitely recommend him!
5/5
GoogleGreat experience!! My wife and I had a best time in there Mr Han is the best He did his job perfectly Especially thanks for Mr Han And we happy to find he and RSK
Agent replied · 9 September 2025
Dear Karen, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleVery helpful and professional. Eva was especially amazing
5/5
GoogleJack Donoghue was very attentive and helpful.
5/5
GooglePretty decent and helpful. Eva was great tho!
5/5
GoogleI can’t thank RSK enough. Selina has been outstanding, professional, approachable, and so supportive from start to finish. The whole process felt easy and stress-free. I’d happily recommend them to anyone!
Agent replied · 9 September 2025
Dear Priya, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleThank you so much for your help, had a lovely experience. A special thank you to Eva, who was amazing, she made the process so much smoother and less stressful. She is a credit to the team!
5/5
GoogleRsk was very efficient in finding my ideal home. Staff was very friendly very welcoming to first time renters Eva my agent was amazing and very helpful great experience overall would definitely recommend
5/5
GoogleThe whole team was very supportive; and Millad was always available and answered all my questions. Thank you!
Agent replied · 9 September 2025
Dear Theresa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleRsk made the whole selling process so easy. Selina was brilliant to me, professional, helpful, and always quick to respond. Highly recommend!
Agent replied · 9 September 2025
Dear Ashna, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleSelling my home with Rsk was a smooth experience. Amber has been amazing knowledgeable, supportive, and always kept me informed. Would definitely recommend
5/5
GoogleWorked with Ahmed Khalil who provided me a sympathetic and professional service. I would highly recommend.
5/5
GoogleAhmed was a star since the beginning, always responsive and proactive!
5/5
GoogleWe had an excellent experience. In particular, Gaetano was incredibly helpful throughout the whole process, professional, responsive, and always willing to go the extra mile to answer our questions and guide us smoothly. His support made everything far less stressful, and we’re really grateful for his dedication. Highly recommend both the agency and Gaetano!
5/5
GoogleThanks for your help on a difficult transaction
5/5
GoogleThe RSK Letting team has been outstanding. They respond promptly to any issues and handle all paperwork with professionalism. Eva, in particular, went above and beyond throughout the process and provided excellent guidance at every step. I would highly recommend their services.
5/5
GoogleGaetano is the best, thank you
5/5
GoogleI had a great experience throughout my 2 years as a tenant. From start to finish, the service was friendly, professional, and efficient. Communication was always clear, and any queries I had during the tenancy were dealt with promptly. Tara handled the end-of-tenancy and return of deposit process, which was smooth and stress-free. Overall, it’s been a consistently positive experience, and I wouldn’t hesitate to recommend them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Robertson Smith and Kempson
Which Robertson Smith and Kempson office has the most reviews?
London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
Where are the Robertson Smith and Kempson offices?
The four Robertson Smith and Kempson offices, by town:
- London (1 Central Buildings): 1 Central Buildings, The Broadway, London, W5 2NT
- London (116 Northfield Avenue): 116 Northfield Avenue, Ealing, London, W13 9RT
- London (137 High Street): 137 High Street, London, W3 6LY
- London (69 Greenford Avenue): 69 Greenford Avenue, Hanwell, London, W7 1LL
Has Robertson Smith and Kempson won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
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