5/5
GoogleI had a great experience purchasing my first home with the help of Amber - she was thorough and prompt with any responses, and made sure to update me on progress throughout the process. Would highly recommend their friendly team!
Trusted Agent profile
Robertson Smith and Kempson estate agents in London
★★★★★
2,353 reviews across 4 offices and 3 platforms
Robertson Smith and Kempson has four offices, all in London. Together they have 2,353 reviews on three platforms, rated 4.8 out of 5 overall.
2,189
Reviews on Google
All 4 offices
1
Reviews on Yell
All 4 offices
163
Reviews on Trustpilot
Business-wide
Our offices
Robertson Smith and Kempson's four offices, most reviewed first. Each has its own page.
- Robertson Smith and Kempson London (1 Central Buildings)1 Central Buildings, The Broadway, W5 2NT953 reviews · 790 on Google (4.8)8 in the last 90 days
- Robertson Smith and Kempson London (137 High Street)137 High Street, W3 6LY841 reviews · 680 on Google (4.8)34 in the last 90 days
- Robertson Smith and Kempson London (116 Northfield Avenue)116 Northfield Avenue, Ealing, W13 9RT631 reviews · 470 on Google (4.8)28 in the last 90 days
- Robertson Smith and Kempson London (69 Greenford Avenue)69 Greenford Avenue, Hanwell, W7 1LL413 reviews · 249 on Google (4.8)8 in the last 90 days
Latest reviews from every Robertson Smith and Kempson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleService was really helpful. Karam explained everything to me black and white and made the process really easy
5/5
GoogleKaram Khayat did a great job in getting our flat sale across the line. He was on top of every detail and his communication to us, the buyers and both solicitors to get each task done was brilliant. Thank you so much Karam!
5/5
GoogleTatiana was so lovely and so attentive to what we needed and what we were looking for. Thank you!
5/5
GoogleEva was amazing, would recommend the company to everyone
1/5
TrustpilotAvoid at All Costs, Unfair and Unprofessional
I would strongly caution anyone against using RSK. Throughout my tenancy, I followed all proper procedures and reported maintenance issues, including during their routine six-month inspections. Despite this, they are now trying to deduct part of my deposit for a problem I had already reported. When I requested the inspection reports, documents they are relying on to justify these deductions, they flatly refused to provide them. This lack of transparency and accountability is unacceptable and shows how little regard they have for tenants’ rights. Their handling of deposits is unfair, and their staff appear either incompetent or unwilling to take responsibility. I have no choice but to escalate the matter to TDS and would strongly advise others to think twice before renting through this agency.
Agent replied · 23 December 2025
Dear Delia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asha, Customer Relations
5/5
GoogleRSK were excellent, their perseverance and professionalism in the sale of my house was second to none. I would definitely recommend this estate agent!
5/5
Google> Very respectful and professional approach to clients. I’m kept updated on every step of the sale of my house. I can’t recommend them highly enough.
5/5
TrustpilotThanks to Louie Seamons, James Merceon and Paul's good team work.
Thanks to Louie Seamons' clear explanations of the property and communicating with the sellers. Thanks to James Merceron for answering my questions and helped me to communicate with the sellers. Thanks to Paul for helping me during the final stage of the purchase.
Agent replied · 23 November 2025
Dear Amanda, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asha
5/5
GoogleFantastic experience selling my house with RSK. It was a pleasure dealing with Davinder. He was very pro-active in calling me with updates and after viewing feedback. I look forward to using this Estate agent for any future sales or lettings.
5/5
GoogleI had an excellent experience with Davinder from Robertson Smith & Kempson. He was incredibly proactive, helpful, and knowledgeable, making the whole process smooth and stress-free. Davinder kept me informed at every stage and went the extra mile to ensure everything was handled efficiently. His professionalism and friendly approach made a real difference. I couldn’t recommend him and the RSK team highly enough!
5/5
GoogleWe used RSK services and found that Micaela, Duncan and the team were extremely personable, offered continued friendly yet affective and efficient advise and made some of the most stressful moments during the process achievable and even pleasant. Well done team.
5/5
GoogleAsim was great at managing our sale - calm, helpful and supportive. Thank you Asim!
5/5
GoogleGaetano at RSK was always professional and courteous. He ensured he had done his homework while showing properties and was very proactive in responding to questions.
5/5
GoogleDealt with Priyesh Tharashi, he was very professional and called me back with a viewing on the day I enquired online, which was a Saturday. He was available for lots of calls from me and made sure the experience went smoothly without a hitch, a week later we are moving into a lovely property. Highly recommend! Thank you!
5/5
GoogleI had a great experience working with RSK to find a property to rent. Special thank you to Gaetano who was very helpful in getting the deal done and making the process as smooth as possible.
1/5
GoogleWould not stop spamming me with email despite me replying telling them to stop in the official channels. Their GDPR email, their Managing director email etc.
5/5
GoogleI’ve had a great experience with RSK, Asim in particular has been outstanding throughout. He’s been proactive, responsive, and genuinely went the extra mile to make the whole process smooth and stress-free. Toby has also been excellent, always quick to follow up and keep me informed. Both were professional, approachable, and really on top of everything from start to finish. Highly recommend RSK and especially Asim and Toby for their excellent service.
5/5
GoogleAsim from RSK is an absolute legend - we’ve been in contact with him for a few months now and he goes out of his way to really understand what we’re looking for to show us properties that fit our requirements. He’s rapid with communication and gets the job done to a high standard. Would definitely recommend for first-time buyers!
5/5
GoogleHad a wonderful time being shown properties by Asim - who clearly explained everything about each property, and was happy to answer all my questions. He was very kind and drove us to subsequent viewings as we had travelled by train, and he clearly had our best interests at heart.
5/5
GoogleI would like to recommend Asim Hussain from RSK Acton. He has been really helpful, with great communications, and has gone the extra mile in providing a good service, in helping me find a new property. He arrived early at each viewing day, always keen and enthusiastic. He then followed up regularly, offered to help me ask the sellers any detailed questions I had about the properties, and then updated me very quickly. If possible, he arranged a second viewing when the seller was around, so I could ask the questions more directly. Thank you again!
5/5
GoogleBeing a client of Tamsa’s at RSK has been a great experience so far. Tamsa is an attentive and informative Sales Consultant who is committed to finding the me the right property. As a client, I would highly recommend Tamsa.
5/5
GoogleReally helpful team through our property search and the offer process. The team are always quick to be on hand and support. Bisma who showed us around potential flats was honest and clear with everything and the manager Cameron has been extremely helpful in giving us all the information we needed.
5/5
GoogleHad a really great experience renting through Robertson Smith & Kempson, Gaetano was absolutely brilliant from start to finish. Super helpful, friendly, and always quick to respond to any questions I had. He made the whole lettings process so much easier and a lot less stressful than I expected. You can tell he genuinely cares and wants to make sure everything runs smoothly. Would definitely recommend both RSK and Gaetano if you're looking to rent in the area!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Robertson Smith and Kempson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Questions about Robertson Smith and Kempson
Which Robertson Smith and Kempson office has the most reviews?
London (1 Central Buildings) has the most, with 953 reviews rated 4.7 out of 5, followed by London (137 High Street) with 841.
Where are the Robertson Smith and Kempson offices?
The four Robertson Smith and Kempson offices, by town:
- London (1 Central Buildings): 1 Central Buildings, The Broadway, London, W5 2NT
- London (116 Northfield Avenue): 116 Northfield Avenue, Ealing, London, W13 9RT
- London (137 High Street): 137 High Street, London, W3 6LY
- London (69 Greenford Avenue): 69 Greenford Avenue, Hanwell, London, W7 1LL
Has Robertson Smith and Kempson won any awards?
Yes. In The Trusted Agent 2026 awards, London won Platinum, London won Platinum and two more branches won awards.
