Trusted Agent profile · West Yorkshire
Verified
★★★★★
2,307 reviews across 9 offices and 2 platforms
Robert Watts has nine offices, in Cleckheaton (three offices), Kirklees, Birkenshaw, Bradford (two offices), Wibsey and Idle (West Yorkshire). Together they have 2,307 reviews on two platforms, rated 4.6 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ...Read all 39 from sellers
It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ...Read all 26 from buyers
I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ...Read all 15 from landlords
There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ...Read all 4 from tenants
Robert Watts's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Robert Watts, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 2,203 reviews on Google only. Show every review
1/5
Googledisgusting service think the wibsey office needs a good clear out of staff either that or Robert himself should be discipline his staff and teach them how to speak to customers
We are sorry you had such a poor experience. Were you dealing with Sales or Lettings?
5/5
GoogleRobert Watts delivered an outstanding experience for us. We were nervous about selling my wifes old house which had been an investment property for the last 8 years. We don't live locally and just didn't have the knowledge of the area to get things done or the ability to show people round. Julie & Lucy put us at our ease and were absolutely incredible - they really helped us see where our house was strong, and how we could add a bit of value easily. They even helped with introducing us to reliable, cost effective and good trades people. Their professionalism, proactive approach & outstanding knowledge of the local market is an example not just to other estate agents - but to any professional who believes themselves to be an expert. They understand the market, have a balanced view between vendor and purchaser and a total can-do attitude. Nothing was ever too much trouble - and the service level exceeded expectations at all times. Just in case you're not sure how good they are, we went from a live listing on the 25th of January - to completion on the 28th of April. This wasn't luck, or a cheap house - this was dedication, salesmanship & a desire to work with us to get the property sold to our timescales. Don't tell her, because she'll get a big head - but Julie is one of the best people I've dealt with at any company, ever. Kudos. Thanks all, James & Kellie
Wow what a great review and we really appreciate your time to post it. We're glad everything went smoothly and you had s great sale. We'll let the team know and try and keep Julie's ego in check.
1/5
GoogleBooked a viewing for 4:45 for an apartment in Bradford. Was there from 4:40 and waited until 5:15 as nobody showed up. Apparently when I called, someone was waiting there from 4:45 and left at 4:50, no phone call to let me know this was the case as apparently it isn't normal practice to confirm a viewing. Absolute time waste, the estate agent clearly never showed up.
1/5
GoogleRating only, no written review.
5/5
GoogleGood customer service. Good communication between customers. Easy to deal with.
5/5
GoogleRobert Watts delivered an outstanding experience for us. We were nervous about selling my wifes old house which had been an investment property for the last 8 years. We don't live locally and just didn't have the knowledge of the area to get things done or the ability to show people round. Julie & Lucy put us at our ease and were absolutely incredible - they really helped us see where our house was strong, and how we could add a bit of value easily. They even helped with introducing us to reliable, cost effective and good trades people. Their professionalism, proactive approach & outstanding knowledge of the local market is an example not just to other estate agents - but to any professional who believes themselves to be an expert. They understand the market, have a balanced view between vendor and purchaser and a total can-do attitude. Nothing was ever too much trouble - and the service level exceeded expectations at all times. Just in case you're not sure how good they are, we went from a live listing on the 25th of January - to completion on the 28th of April. This wasn't luck, or a cheap house - this was dedication, salesmanship & a desire to work with us to get the property sold to our timescales. Don't tell her, because she'll get a big head - but Julie is one of the best people I've dealt with at any company, ever. Kudos. Thanks all, James & Kellie
Wow what a great review and we really appreciate your time to post it. We're glad everything went smoothly and you had s great sale. We'll let the team know and try and keep Julie's ego in check.
5/5
GoogleGood customer service. Good communication between customers. Easy to deal with.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleGood customer service. Good communication between customers. Easy to deal with.
1/5
GoogleAn Incredibly disgraceful experience obtained from this office, largely due to the lack of commitment and continuous misleading information shown by the colleagues. Lacked basic manners and respect towards customers, and specifically preferential treatment shown to other customers with no good excuse, which probably suggests discrimination. Extremely bad service, should be ashamed.
1/5
GoogleAn Incredibly disgraceful experience obtained from this office, largely due to the lack of commitment and continuous misleading information shown by the colleagues. Lacked basic manners and respect towards customers, and specifically preferential treatment shown to other customers with no good excuse, which probably suggests discrimination. Extremely bad service, should be ashamed.
5/5
GoogleGood customer service. Good communication between customers. Easy to deal with.
5/5
GoogleRating only, no written review.
Many thanks for this review
1/5
GoogleAn Incredibly disgraceful experience obtained from this office, largely due to the lack of commitment and continuous misleading information shown by the colleagues. Lacked basic manners and respect towards customers, and specifically preferential treatment shown to other customers with no good excuse, which probably suggests discrimination. Extremely bad service, should be ashamed.
1/5
GoogleShockingly bad customer care, terrible communication and liaison skills, as soon as the paperwork is signed you seem to be left in the dark chasing up information and not being told when the other buyers drop out !! I Would never use watts again very disappointed I had people knocking at my door saying that watts never got back to them about a viewing!!! And they take a percentage for this disgusting service!!
We are sorry you felt so disappointed to post this review. It is very frustrating when things do not go according to plan but we will look into this and come back to you shortly.
1/5
Googlerented through these guys and lived in a property for nearly 2 years with out causing them any trouble. on leaving,when they couldn't find fault with the inventory decided to say the rooms were not clean and pinched my deposit.... poor service... they are just there make money for the landlord.
1/5
Googlerented through these guys and lived in a property for nearly 2 years with out causing them any trouble. on leaving,when they couldn't find fault with the inventory decided to say the rooms were not clean and pinched my deposit.... poor service... they are just there make money for the landlord.
1/5
Googlerented through these guys and lived in a property for nearly 2 years with out causing them any trouble. on leaving,when they couldn't find fault with the inventory decided to say the rooms were not clean and pinched my deposit.... poor service... they are just there make money for the landlord.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cleckheaton (Churchill House) has the most, with 403 reviews rated 4.6 out of 5, followed by Cleckheaton (Lion Chambers) with 395.
The nine Robert Watts offices, by town:
39 reviews from sellers, rated 4.8 out of 5 on average. For example, Glenn wrote: "I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ..."
26 reviews from buyers, rated 4.9 out of 5 on average. For example, Leanne wrote: "It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ..."
15 reviews from landlords, rated 5.0 out of 5 on average. For example, MATYEN wrote: "I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, A customer wrote: "There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ..."
Yes. In The Trusted Agent 2026 awards: Robert Watts, Cleckheaton won Gold; Robert Watts, Bradford won Gold; Robert Watts, Kirklees won Trusted Agent.
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