Trusted Agent profile · West Yorkshire
Verified
★★★★★
2,307 reviews across 9 offices and 2 platforms
Robert Watts has nine offices, in Cleckheaton (three offices), Kirklees, Birkenshaw, Bradford (two offices), Wibsey and Idle (West Yorkshire). Together they have 2,307 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ...Read all 39 from sellers
It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ...Read all 26 from buyers
I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ...Read all 15 from landlords
There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ...Read all 4 from tenants
Robert Watts's nine offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRobert Watts have been amazing throughout my purchase of a property! Lisa helped me from start to finish, any questions I asked no matter how small Lisa was there to answer them and helped me. Thank you!!PositiveQuality, Professionalism
Bex many thanks for the review and we’re glad Lisa was there to help. Good luck in your new home.
5/5
GoogleI would recommend Robert Watts to anyone choosing to put their house on the market. I found them to have provide a very professional service and cannot fault anything regarding our house transaction.PositiveResponsiveness, Quality, Professionalism
Thank you Ian and we appreciate your kind words.
5/5
GoogleKate and the team manage a large portfolio for our business. The level of dedication and service shown by the whole team is second to none. We have nothing but praise for the manner in which they quietly and effectively manage our properties with very little involvement needed from us.PositiveResponsiveness, Professionalism
Thank you Stuart we'll pass your kind words onto the Rental team.
5/5
GoogleJenny was so helpful. She was always available to give assistance, advice and did so much to make the whole process as smooth as possible. I would have no hesitation recommending using Robert Watts to anyone
Thanks Anton we know it was a slog at times but we’re glad Jenny helped get you a positive outcome
5/5
GoogleAmazing service from beginning to end. We sold our house in three days - honest, professional, friendly and helpful. Highly recommended by us. Mark and MandyPositiveResponsiveness, Quality, Professionalism, Value
Mark and Mandy we really appreciate your great review which just nails it we feel and glad it all went well for you. Good luck.
1/5
GoogleDreadful service. I know the housing market is bonkers right now but no excuse for such a poor customer service. Nothing but promises and lies. To the reply; Strange how I got a phone call within 20 mins of writing this review. I was buying and was promised a call-back on two seperate occasions. The only call I got was after writing this review. Sad that you operate in this manner - but not my problem now as I won't deal with you for any future business.
Chris we are really sorry to receive this review. What was the specific issue you weren’t happy with as we aren’t selling for you? Sorry you felt this way but we are waiting for information on the house from the vendor before any offers could be considered. We assume you are not interested now?
5/5
GoogleGreat service from the initial valuation to the sales process. Lisa Hewitt was my contact with the business and she was very professional giving regular updates on the state of the sale.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Stephen we’re really pleased that we could help through the whole process and we’ll let Lisa know you were happy
5/5
GoogleLisa was really helpful, responsive and kept on top of all aspects of our move. From the initial survey through to completion - very impressed with the service - thanks all at the Robert Watts team.PositiveResponsiveness, Quality, Professionalism
You are welcome Kevin and thanks for posting this great review
5/5
GoogleAbsolutely amazing estate agents from start to finish were always helpful, we had a bit of a nightmare purchase with our chain through no fault of Robert watts, Lisa and Nicky were amazing always helpful and went out of their way to make things run as smoothly as possible would 100% recommend them.PositiveResponsiveness, Quality, Professionalism
Really appreciate your great review Catherine and glad we got you over the line as it can be stressful
4/5
GoogleRobert Watts were not my estate agents but acted for the vendor for the house I was buying. Nicky was always friendly and professional and helped with my enquiries throughout the process even though I was not their client. Thankyou. IanPositiveResponsiveness, Professionalism
Thank you for the review Ian and glad we could help you through the process.
5/5
GoogleI am writing on behalf of my in-laws that have just used the services of watts in the purchase of their new home They were exceptionally pleased with the service provided and thought that Jenny in Cleckheaton Tabbie at the birkenshaw office was also helpful. More so than our own solicitor.PositiveResponsiveness, Quality, Professionalism
Many thanks Geoff for taking the time to post this for your in-laws. We’ll let Jenny and Tabby know they were happy with their help.
5/5
GoogleIf you're selling a property Jenny and the team are a real asset and will go the extra mile for the vendor. If you are buying a property marketed by Robert Watts they will also aim to help you through the process. I was unfortunate enough to have a poor solicitor and Jenny's advice about dealing with them was invaluable.PositiveResponsiveness, Professionalism
Thanks JC and we’ll pass your comments onto Jenny. It’s tough getting sales through at the moment so we’re glad we could help.
5/5
GoogleJames came to value our house at short notice during a very busy period in the middle of Covid lockdown. The photos he took were professional and showed the house at its best. We wanted a quick sale and James' advice on pricing was spot on. The first viewers arrived about 5 hours after the house went on the market and they made an offer for the asking price there and then and formally via Robert Watts at 9am the following day. From then on Nicky and Lisa facilitated easy communication with our buyers and ensured that the process was as smooth as it could be during a pandemic. Though we hope not to move again for a long time, we would definitely use Robert Watts to sell our house again and recommend them to anyone who is thinking of selling.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Andrea we’ll let the team know you were happy with the service. Good luck in your new home.
5/5
GoogleAlthough Robert watts were not our estate agent in the chain, they were the estate agent of the vendors we were buying from. We were in a large chain and having a number of issues with the lower end of the chain. Jenny was really good in helping things move along and was very supportive with the process.PositiveResponsiveness, Professionalism
Thanks Katie we really appreciate you taking the time to post this, especially as you were not actually our client. Glad we could help our buyers aswell and we’ll let Jenny know. All the best in your new home.
5/5
GoogleJames Watts and Nicky are very professional and they went out of there way to help me buy my home off them, they did more than the ones I where paying to sell my home no comments but won’t use ever again, Robert Watts acted for my purchase. Great estate agents and would deffinatley recommend if your serious about selling or buying your home from. I will deffinatley use Robert Watts to sell my home when the time comes to move on in the future. Nicky was great and so where the other staff at Robert Watts, going the extra mile, Thankyou all.PositiveResponsiveness, Quality, Professionalism
Thanks Andrew - what a great review and glad Nicky and team were able to help.
5/5
GoogleWe have had such a fantastic service from Robert Watts in Cleckheaton. As first time buyers, during a pandemic...!, it was bound to be a stressful and tiring experience. However, the team were so helpful, honest and gave priceless advice. I’d like to give a special mention to Nicky, who made communication channels between the vendor and ourselves super smooth. When our valuation took and unexpected turn, she dealt with it so effortlessly and quickly, it was so much appreciated. Would definitely use Robert Watts again. Thank you so much Nicky and the team! Hayley & Matt xPositiveResponsiveness, Quality, Professionalism
Hayley, we really appreciate your great review and glad Nicky and the team made things a little easier. Good luck in your new home.
5/5
GoogleWhen recently selling my house with Robert Watts I was impressed with the service from the first phone call. All staff were helpful and professional at all times. Through lockdown they continued to update me. Appreciated guidance and support. Thanks to James and the team.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Tracy really appreciate your review and glad we could provide the support to get the house sold.
5/5
GoogleWe used Robert Watts at Cleckheaton to sell our house . From the valuation to the sale I can only use one word AMAZING . There were various difficulties on the way but Robert Watts were always there for us , we mainly dealt with Lisa and she was lovely so professional very caring and understanding just a lovely lady will miss talking to her . Overall we could not fault any body we had contact with at Robert Watts would highly recommend them . OUTSTANDING and thank you Lynne&Mark xx
Wow Lynne what a great and comprehensive review - we think we’ll frame this one! Really glad we could help and good luck in your new home.
5/5
GoogleWe initially asked James for advice on the housing market. His knowledge and understanding of the local market was invaluable and the reason we decided to sell our house. With guidance from James we sold our house within 24 hours. His staff, especially Lisa, were extremely professional and responsive to our requirements and helped us through the whole sale process making the move much less stressful. I highly recommend them.PositiveResponsiveness, Professionalism
Really appreciate you posting this Tim and glad you were happy with our service.
5/5
GoogleWe purchased a semi detached house through Robert Watts and the service we recieved was fantastic. The staff were very efficient and the sale went through within 6 weeks as promised. I would 100% recommend Robert Watts if you are buying or selling. They were very honest and extremely professional throughout.PositiveProfessionalism
Claire that is a great review thank you very much and please do recommend us
5/5
GoogleUnrivalled professionalism, work ethic, and a service offered like none other!! I selected Robert Watts as wanted to ensure it wasn’t just simply an ‘agent’ I was placing my home on the market with, but it was a team who would push progress on any transaction gained on my property - and they delivered on absolutely every aspect! Nicky was my main point of contact in the office and the response times were absolutely unbelievable, even giving me a run for my money and that’s some going ;-) Also Lisa too, between these ladies the process was made as easy as possible, just an absolutely fantastic team. I could only wish I was buying my next home through Robert Watts as let’s say it highlights all over again just how amazing this team at Robert Watts is - other agents should take note, sit up and realise this is the standards they should be working to. Also for reference, 8 weeks from sale to completion and that was inclusive of a valuation discrepancy, again highlighting the level of unbelievable reaction response from the Robert Watts team. I appreciate this is a long review, but take the time to read it and you’ll thank me after choosing this team to help you sell your home or purchase another. James - you have the best team around & should be proud! Cannot recommend highly enough!PositiveResponsiveness, Professionalism, Value
Wow Stacey that is one the most comprehensive and fantastic reviews we’ve ever got and we really appreciate you taking the time to do it. We know we’ve got a great team here but it’s nice to get such a glowing recommendation and we will pass your words onto the team, Nicky and Lisa especially. Good luck in the future and hope to see you again at some stage.
5/5
GoogleI used Robert Watts to sell my house and they provided a great service. Robert Watts marketing was excellent, were able to find a buyer and we agreed on a price. The service continued through the sale process and I was kept informed at all stages. I was very impressed by the whole process and big thanks to Jenny for all her help.PositiveResponsiveness, Quality, Professionalism
Great feedback Adrian, thanks for the full and comprehensive review
5/5
GoogleFrom beginning to end, Robert Watts were amazing in both selling our home and helping us buy our new one. James came out initially for an appraisal and was very clear, and wasn't frustrated by all of our questions. He wasn't pushy at all, and even gave us some suggestions of houses that we loved (he knew exactly what style we were looking for). Lisa and Nikki were fantastic throughout the buying and selling process, despite some significant hurdles thrown at us by the solicitors. We can't thank them enough and simply couldn't recommend them any higher. The next time it comes to property we will be using Robert Watts again!
Danny really appreciate your time to send this through and we are glad we could help all the way through, its what we are here for. Enjoy your new home.
5/5
GoogleTop class service! All members at Robert Watts Estate Agents were amazing in sorting out the purchase of my first home. It couldn't have gone any smoother. A special mention to Lisa Hewitt who dealt with nearly everything to the highest quality. The communication throughout was top class and the overall service was definitely worth 5 stars! Would very much recommend! Thank you so much.PositiveResponsiveness, Quality, Professionalism
Thanks Rishi we really appreciate you posting this review and glad Lisa and the team could get you into your new home - enjoy
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Robert Watts, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Robert Watts is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2025, 2019.
EA Masters by year, 2025 to 20192025 3 Gold across three branches EA Masters 2025 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Send Robert Watts a message.
Cleckheaton (Churchill House) has the most, with 403 reviews rated 4.6 out of 5, followed by Cleckheaton (Lion Chambers) with 395.
The nine Robert Watts offices, by town:
39 reviews from sellers, rated 4.8 out of 5 on average. For example, Glenn wrote: "I have recently used this agent to sell two properties, both were sold within a few days. All the staff were very helpful and assisted me in all aspects of the ..."
26 reviews from buyers, rated 4.9 out of 5 on average. For example, Leanne wrote: "It took myself and my boyfriend a whole year to get into our perfect house and this was sometimes very stressful and frustrating. Tabby Hickling was absolutely ..."
15 reviews from landlords, rated 5.0 out of 5 on average. For example, MATYEN wrote: "I would like to take this opportunity to thank Robert Watts and in particular Clare O'Connor who has assisted me in securing my 3rd buy to let property I have ..."
4 reviews from tenants, rated 5.0 out of 5 on average. For example, A customer wrote: "There's a limit to the space you can put the title into - I was going to say Really Champion - Brilliant.! My thanks to Kate Watts, director of the business ..."
Yes. In The Trusted Agent 2026 awards, Cleckheaton won Gold, Bradford won Gold and Kirklees won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 4 other industry awards since 2019.
