Trusted Agent profile · Surrey and Berkshire
Verified
★★★★★
920 reviews across 4 offices and 2 platforms
Regents has four offices, in Staines upon Thames, Woking, Sunbury On Thames and Addlestone (Surrey and Berkshire). Together they have 920 reviews on two platforms, rated 4.3 out of 5 overall.
808
Reviews on Google
All 4 offices
112
Reviews on Facebook
Business-wide
Regents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Regents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe completed on our house sale in February. Rob and the team were extremely professional and did everything they could to ensure a smooth sale.
Hi Reena, thanks for the 5* review and great feedback for Rob and the team. We wish you all the very best in your new home - Claire
5/5
GoogleExcellent experience all round, received an offer very quickly to great buyers and the progression of the sale was well communicated . Most helpful at every turn, special thanks to Terry and Joe 👍👍👍👍 well done guys. …
Hi Elaine, Thank you for sharing your experience of selling your home with us. Terry, Joe and the team will be so happy to read this and we wish you all the best - Claire
1/5
GoogleVery very bad Angesi and people working there. I try 2 weeks to rent a flat who cost 950£ and don't give me ... i have income 4300£ months
Dear Lampros Katsanis, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleFirst class service provided by Sterling Ackroyd and especially Callum, he was great from start to finish and always kept me up to date with the progress.
Dear Peter Tierney Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlegreat company, moved twice in a year with no issues whatsoever, even have a no deposit scheme which will help a lot of people start renting. big thanks to Staines and Egham branches. S.Odell
Hi Steve, thanks for taking the time to leave feedback. We wish you all the very best - Claire
5/5
GoogleExceptional service from start to finish! Over our 6-year tenancy, they consistently went above and beyond, providing prompt and professional support every time we needed assistance. Highly recommended!
Hi Sreekanth, thank you for taking the time to leae feedback. We wish you all the very best. Claire
5/5
GoogleI would like to thank the Lettings Team, especially Akash. They have helped me to find a tenant on two occasions with great success. Akash has been so helpful, always returns calls and emails quickly. I have been provided exceptional customer service from the Staines branch. I would not hesitate to recommend them.
Dear Alison Baker Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe faced so many challenges, when we purchased our new house, however, Callum and Chloe have been FANTASTIC! Every time we called and chased ( in the end on the daily basis, sorry about that :) ) they were super patient and super helpful! They made a massive difference! Thank you so much for being great agents and lovely individuals!
Dear Ivett Kovacs Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe've got our home thanks to Darcey. She's very kind, professional woman, she helped not only with finding the place, but also with all of documents and applications and she answered every question about renting and tenancy from complete newbies. If you're looking for new home, she's the person to call.
Hi Kal, thank you for taking the time to leave feedback of your experience of finding a new home with Darcey. Its great to hear and we wish you all the best - Claire
5/5
GoogleOur completion was back in January, but we would like to recognise Sadar/Bek for his great expertise, around locating us with a property around Ashford/Sunbury area. He was really easy going, kept us to date with updates & connected us with the vendor which was very helpful. He made the whole process very seamless. We couldn’t thank him enough. We would recommend him to any first time buyers looking in the local area.
Hi Reema, thanks for the 5* and great feedback for our Sunbury team. Wishing you all the best - Claire
5/5
GoogleJust picked up my keys for a new property that I'm renting through this company. I've dealt with a lot of rubbish letting agents and landlords and these guys are neither. They're on it, and got things moving very quickly. I personally dealt with Darcey who has made sure everything happened nice and quickly whilst not feeling pressured.
Hi Ben, thanks for the 5* Darcy will be thrilled to read this. many thanks - Caire
5/5
GoogleExcellent support with professionalism. Always friendly and made me feel well understood. Thank you Alexandra G.
Hi Emilia, thank you for sharing your experience. We wish you all the best - Claire
5/5
GoogleGreat experience with David Rudley, everything during the move in process happened as he said it would with great communication, very happy with the place and service received!
Hi Oliver, thanks got the 5* and great words for David. We wish you all the very best in your new home - Claire
5/5
GoogleBrilliant handling and process by Dave. He wasn't pushy and was genuine and responsive, didn't feel like the usual stress from estate agents. Would definitely recommend
5/5
GoogleDavid Rudley, Thank you so much for helping us find good tenant! You have been so professional, very good, and we are endlessly grateful for your hard work and expertise. If any of our friends or family are ever in need of an agent, we will be sure to send them your way.
5/5
GoogleArti was extremely prompt and professional. I would definitely recommend.
Hi Erin, thanks for the 5* - Claire
5/5
GoogleArti is great, amazing with communication, really professional, friendly and incredibly helpful.. keep him he’s , a valuable asset!
Hi Josh, thanks for the fab 5* and very kind words for Arti. We wish you all the very best - Claire
5/5
GoogleArti was amazing. The turn around was so quick, even when he was out the office he made sure I was in communication with his colleagues. A big thanks to Arti and Toby.
Hi Shamiya, thanks for the taking the time to share your experience with us. Arti will be thrilled to read this and we wish you all the very best - Claire
5/5
GoogleI want to thank Darcey for the amazing support from the day that myself and my partner viewed at a property that we fell inlove and we've been accepted and collected the keys today!☺️ Darcey's commitment and care for me and my partner is above the standard, anything we were worried about or had any questions she was able to make us feel better and able to answer any of our questions. I want to also thank Katie alongside for the amazing support and was there if Darcey was busy. Thank you Darcey and Katie, if anyone was to ask where and who to go to on finding a property to rent or buy I would 100% recommend Darcey and Katie at Sunbury-On-Thames. I'm looking forward in settling down at our new property!☺️
Hi Paige, Thank you for sharing your experience while finding a new home with the help of Darcie and Katie. Its lovely to hear of the support and guidence you received and we wish you all the very best in your new home - Claire
5/5
GoogleVery professional, everything went smoothly. Would definitely recommend
Dear Carol, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
GoogleI’m so thankful to Katie and Darcey on the lettings team and really impressed with their standard of care and commitment. It’s been hard finding a new home to rent but we’ve really felt supported by Katie throughout the whole process and have been really impressed with her supportive nature and communication. I’ve really felt like she’s got our back in matching us up with a good home and landlord. Both Katie and Darcey are a dream team and I thoroughly recommend them!
Hi Clare, thank you for taking the time to leave feedback. Katie and Darcey will be thrilled to read your kind words. We wish you all the very best in your new home - Claire
5/5
GoogleRating only, no written review.
Thanks for the 5* - Claire
5/5
GoogleI cannot thank Lilly enough for her help in securing my new property. From the moment I first spoke to Lilly, she completely put me at ease and was extremely helpful and patient from the start. She has been super reliable and efficient in answering all my questions, keeping me updated throughout. Lilly has been super friendly, kind and gave me total confidence. I’m so grateful- it’s been a long and tiring search but Lilly has been a breath of fresh air. A total credit to your branch.
1/5
GoogleVery disappointed with how lily was not a true professional We went to see a flat made an offer I understand she would comeback to me but she never did I understand landlord might had accepted another offer But not getting back to us after we called you times and emailed you twice You said you will let us know once landlord decided It’s 3 weeks now and have not heard a thing Obviously it show you are disrespectful and rude
Hi Ahmed, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Regents has 920 reviews across its four offices, rated 4.3 out of 5 overall: 808 on Google, 112 on Facebook. Company-wide Facebook reviews for Regents are counted once, not once per office.
Staines upon Thames has the most, with 353 reviews rated 4.0 out of 5, followed by Woking with 350.
The four Regents offices, by town:
Yes. In The Trusted Agent 2026 awards: Regents, Sunbury On Thames won Trusted Agent.
