Regents reviews

★★★★★ 5/5

Google

I am writing to share positive feedback regarding Zuko, who recently showed us apartments at Starling Arcade.We were very impressed with his professionalism and customer service. Despite being an intern and on his probation period, he conducted the viewings with great confidence, knowledge and courtesy. He was well-prepared, communicated clearly, and was very attentive to what we were looking for. He represents Starling Arcade very well and is a credit to your team. We would like to recognise his excellent effort and would highly recommend him.

Arpita · 21 August 2026 · Regents

★★★★★ 5/5

Google

We sold our property through the Staines office. The team, particularly Callum, Chloe and Lilly were all very helpful liaising with us throughout the sale process and providing updates.

Jacqueline · 21 August 2026 · Regents

★★★★★ 5/5

Google

The sales team were brilliant from the start to finish, valuation was good. Communication was great and always helpful and ready to answer any questions I had.

Julie · 18 August 2026 · Regents

★★★★★ 4/5

Google

Kyle Rayson‑Christie met me at a rental property. He was punctual, has good communication skills, friendly and lovely to have met. Although the house did not tick all the boxes, it was close. I hope to work with Kyle again in future. He is pleasant and professional.

Rene · 18 August 2026 · Regents

★★★★★ 5/5

Google

Katie has been really helpful in getting us settled into our house. She has been accessible and understanding and dealt with all issues promptly. Thank you

Keerthi · 18 August 2026 · Regents

★★★★★ 2/5

Google

Very helpful and proffesional initially to get our business. Flat was up for sale for 3 months with no viewings. Although its not their fault the market is very poor currently we never had and calls regarding strategy or what has been done yo try and sell the flat. Just got sent a monthly report that could be downloaded of of rightmove each move. Really disappointed

Gary · 17 August 2026 · Regents

★★★★★ 5/5

Google

I am currently looking for a new flat to rent in Staines for myself, my 8-month-old baby and my partner. We were assisted by Zuko during our property viewings, and he kindly showed us more than one property that could potentially suit our needs. Zuko was very friendly, professional and helpful throughout the process. He took the time to understand what we were looking for and was able to answer all of our questions clearly and patiently. We really appreciated his support and guidance during our search, and would definitely recommend his services to anyone looking for a property.

Ines · 15 August 2026 · Regents

★★★★★ 5/5

Google

Zuko was an absolute star , very professional . Quick response in a timely manner with great service.

Dinesh · 15 August 2026 · Regents

★★★★★ 5/5

Google

I’d like to say thanks for Zuko’s help and assistance with our viewing in Staines the other week.

James · 15 August 2026 · Regents

★★★★★ 5/5

Google

I viewed a property with Megan and she was very helpful.She answered all of my questions and told me all there was to know about the property.She was overall patient and professional

Shaveta · 15 August 2026 · Regents

★★★★★ 5/5

Google

Megan and Katie were absolutely fantastic! They were friendly, professional, and very helpful throughout the viewing and the whole tenancy process. They answered all of our questions, asked the right questions, and followed up promptly afterwards. I've had viewings with other agencies before and haven't always had the best experience, but this time was completely different. Megan and Katie made the whole process feel easy and welcoming. Thank you both! 😊

Giovana · 15 August 2026 · Regents

★★★★★ 5/5

Google

This agency helped us a lot in the process of renting an house. Meghan showed us the property, answering every question we had and has been truly professional. Katie has always been very quick and ready to answer to all our concerns and sent all the documents needed for the process. They have been both truly professional and nice.

Andrea · 15 August 2026 · Regents

★★★★★ 5/5

Google

Our Property Manager, Marc T, has always been incredibly helpful whenever we’ve needed assistance. He responds quickly to any issues that arise, keeps us updated every step of the way, and makes sure everything is resolved. It’s really reassuring to know we can rely on him, and we genuinely appreciate all the help and support he provides.

Kerri · 8 August 2026 · Regents

★★★★★ 5/5

Google

I much appreciate your good work and your prompt response to my email.

SOO · 1 August 2026 · Regents

★★★★★ 5/5

Google

I recently rented out my home and received a very professional service from this company. Katie and Megan were not only professional but also approachable, patient and understanding which is just what i needed as I have not rented my property before and they helped enormously with explaining all the procedures. I highly recommend this company. Recently my property manager changed to Marc Twinberrow and I have received excellent service from this gentleman, he is quick to respond with any queries I may have and is patient when I don’t understand things concerning my statements! I have also been encouraged to contact him with any other concerns in the future. I highly recommend his service.

Alison · 1 August 2026 · Regents

★★★★★ 5/5

Google

I had my property looked after by Marc Twinberrow for several years. Very professional and attentive to property matters from tenancy to maintenance. Very satisfied with SA and highly recommend them.

Yasser · 1 August 2026 · Regents

★★★★★ 5/5

Google

Great service provided from Marc Twinberrow. Fast responses on email and checked in to assist when he could. Time effective with issues occurred on the property.

Laura · 1 August 2026 · Regents

★★★★★ 5/5

Google

Chelsea is a great member of the team, I’ve been with them for 7 years and I’ve never had any issues. Friendly and professional.

Sadia · 1 August 2026 · Regents

★★★★★ 5/5

Google

Marc and the team have been great. Quick and painless process, and any issues that came up were dealt with pretty quickly.

Charl · 1 August 2026 · Regents

★★★★★ 5/5

Google

The team in the office were so helpful, really considerate and calm. I really appreciated their help!

Yvann · 25 July 2026 · Regents

★★★★★ 5/5

Google

I acquired a rental property through Katie and Megan, who were both extremely helpful and made the whole move feel smooth and stress-free. The service I received was nothing short of excellent. They were professional, supportive, and always happy to help throughout the process. I would highly recommend them!

Paavan · 22 July 2026 · Regents

★★★★★ 5/5

Google

Rating only, no written review.

Ben · 22 July 2026 · Regents

★★★★★ 5/5

Google

Madilyn was fantastic throughout the whole process of letting our new home. She was always incredibly responsive, friendly, and helpful, making what can often be a stressful experience feel so much easier. No question ever went unanswered, and she was always happy to help whenever we needed advice or reassurance. Her professionalism, communication, and positive attitude really stood out, and we felt supported every step of the way. We'd highly recommend Madilyn to anyone looking for an estate agent. Thank you again for all your help!

Hayley · 22 July 2026 · Regents

★★★★★ 5/5

Google

I would highly recommend Joe. He has been professional, helpful, and responsive throughout my property purchase journey. …

Irum · 22 June 2026 · Regents