Trusted Agent profile Β· Surrey and Berkshire

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Regents reviews in Staines upon Thames, Woking, Sunbury On Thames and 1 more

4.3

β˜…β˜…β˜…β˜…β˜… Great

920 reviews across 4 offices and 2 platforms

www.regents.co.uk

Regents has four offices, in Staines upon Thames, Woking, Sunbury On Thames and Addlestone (Surrey and Berkshire). Together they have 920 reviews on two platforms, rated 4.3 out of 5 overall.

Google logo

4.5 / 5

808

Reviews on Google

All 4 offices

Facebook logo

3.4 / 5

112

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Our offices

Regents's four offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Regents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Regents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I bought a house with this company. I wish I had sold my house with them too, and have been recommending them to friends who are thinking of moving. The team are all friendly, knowledgeable and helpful. They are always keen to help with queries and will try to accommodate your requests. Highly recommended!!!!

Elizabeth Β· 8 April 2026 Β· Regents Woking

Agent replied Β· 22 April 2026

Dear Elizabeth, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service! Kind regards, Customer Care Team

5/5

Google

Thank you to Lilly, Hannah and Akash for helping me move into my new apartment. We love it

Deborah Β· 1 April 2026 Β· Regents Staines upon Thames

Agent replied Β· 22 April 2026

Dear Deborah, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Had a seamless experience with an Estate Agent! Unheard of, but true! Everyone I dealt with were fantastic with a special mention to Lilly and Callum who both help push the sale through quickly and without any issues Once again thank you, hopefully the next sale will be just as smooth Mark

Mark Β· 1 April 2026 Β· Regents Staines upon Thames

Agent replied Β· 22 April 2026

Dear Mark, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Lily Algar was a great help in getting my house. i would highly recommend asking for her during your visit if you are looking to buy a property for a smooth procedure. ​​

Muhammad Β· 1 April 2026 Β· Regents Staines upon Thames

Agent replied Β· 22 April 2026

Dear Muhammad, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Highly recommended! Really appreciate Lily and Chloe nice service, helping me push both side, and good guidance for the first time buyer

Zhiya Β· 1 April 2026 Β· Regents Staines upon Thames

Agent replied Β· 22 April 2026

Hi there, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I have an amazing experience with Maddie she was friendly, professional, and always quick to respond to any questions. She made everything feel easy and stress-free, and I really appreciated her support and guidance. I’d definitely recommend Maddie to anyone looking for a reliable and helpful estate agent!

Katie Β· 1 April 2026 Β· Regents Woking

Agent replied Β· 22 April 2026

Dear Katie, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Had 2 viewings with megan, and she was proffesional, timely, knowledgeabl and informative. She gives as much details as possible about a property goes into indepth search to attend all enquires. She deserves a 6 star rating

RUELLE Β· 30 March 2026 Β· Regents Sunbury On Thames

Agent replied Β· 13 April 2026

Dear Ruelle, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

It has been a great experience working with the Sterling Ackroyd Sunbury team, especially Rob (Manager) and Danny. We had an incredibly positive experience purchasing our new property in Sunbury with their support. The team was consistently responsive, helpful, and accommodating truly nothing to fault. I would highly recommend this team for any property purchase, sale, or related needs. Wajira

Slwj Β· 30 March 2026 Β· Regents Sunbury On Thames

Agent replied Β· 13 April 2026

Hi there, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Google

Extremely unprofessional experience. After 7 months of ending our tenancy, we are suddenly being chased for additional payments that were never mentioned at the time or in any of the multiple emails we exchanged. Despite repeatedly reaching out back then to clarify matters, there was zero response. Now, long after we have vacated, and with several tenants no longer even in the country, this is being brought up out of nowhere. To make matters worse, the landlord and agency demanded an unreasonable amount of money immediately after we moved out and even went as far as threatening legal action. This felt completely inappropriate and unnecessarily aggressive. We paid our rent on time throughout and fulfilled all our contractual obligations. The poor communication, delayed claims, and overall handling of this situation have been incredibly frustrating. Please never rent with them. The worst experience.

Asmita Β· 23 March 2026 Β· Regents Sunbury On Thames

Agent replied Β· 13 April 2026

Dear Asmita, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

5/5

Google

I recently took on a new tenancy. Katie and Megan went above and beyond to make this process run smoothly. I can't praise them enough for all there hard work and prompt replies to all my questions. Thank you ladies πŸ™ Suzanne Addison

Suzanne Β· 23 March 2026 Β· Regents Sunbury On Thames

Agent replied Β· 13 April 2026

Dear Suzanne, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Very positive experience with Stirling. Madilyn and Alex were helpful and supportive throughout the entire process. Having dealt with several other agencies in Woking, their service really stood out as being way more organised and professional than others! Would definitely recommend them.

Adriana Β· 18 March 2026 Β· Regents Woking

Agent replied Β· 22 April 2026

Dear Adriana, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

As a first-time landlord using an agent, I was nervous at first. However, Akash made on boarding seamless, and Kaitlyn has been excellent at managing the property. We’ve moved past the initial teething issues into a stable phase. Greatly appreciate the help!

Rajagopal Β· 13 March 2026 Β· Regents Staines upon Thames

Agent replied Β· 22 April 2026

Hi there, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

I had a fantastic experience working with Megan & Katie at the Sunbury branch . They were extremely helpful throughout the entire process and demonstrated a high level of professionalism at all times. She kept me well informed, responded promptly to any queries, and made everything feel straightforward and stress-free. It was genuinely a pleasure to work with them both, and I would highly recommend to anyone looking for a reliable and efficient lettings representatives.

Justyn Β· 13 March 2026 Β· Regents Sunbury On Thames

Agent replied Β· 13 April 2026

Hi Justin, Thanks so much for your review. I am so glad we managed to secure you your new home... and quickly! We wish you all the best in your new home. Don't forget to recommend us to friends and family! Katie Cousens Lettings Director, Sunbury

5/5

Google

My house sale was handled swiftly and professionally, start to finish. The initial processes of having the house priced and the paperwork in place to have it market ready, was particularly dealt with at impressive speed. Robert and team did well, soon obtaining a buyer, efficiently handling negotiations and getting the house completed within our target date. I would use them again.

Carole Β· 13 March 2026 Β· Regents Sunbury On Thames

Agent replied Β· 13 April 2026

Dear Carole, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Great service from Rob and team at Sunbury. Found a buyer for us within a week of the house going on the market and were extremely professional, friendly and helpful throughout. Would definitely recommend.

Carole Β· 13 March 2026 Β· Regents Sunbury On Thames

Agent replied Β· 13 April 2026

Hi Carole Thank you for the great review of our Stirling Ackroyd Sunbury-on-Thames team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

Maddie has been nothing but brilliant. She is friendly genuinely helpful and made me feel like my search was important even though I am one of many clients. She has good knowledge and makes sure she gives facts . I have had a fantastic experience with her and I am currently dealing with many agents

Natasha Β· 6 March 2026 Β· Regents Woking

Agent replied Β· 20 March 2026

Dear Natasha, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Well to start with I am a bit old. But the amazing Alex has helped me all the way . He is amazing and I could not ever have had such an amazing patient young man, who has helped me get through the most stressful time ever. Well done Alex you are the best πŸ‘πŸ»πŸ©· …

Roberta Β· 6 March 2026 Β· Regents Woking

Agent replied

Dear Roberta, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

A very attentive and helpful person, always present and available. An excellent professional. I highly recommend her and, if I ever need assistance again in the future, she will certainly be my first choice. Madilyn Dawson

Ferreira Β· 27 February 2026 Β· Regents Woking

Agent replied Β· 20 March 2026

Dear Ferreira, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

I’d like to show my great appreciation to Kaitlyn who’s in charge of dealing with my property management. She’s so patient and efficient and keeps good communication between me and my landlord. Thank you! Annie

Annie Β· 20 February 2026 Β· Regents Staines upon Thames

Agent replied Β· 20 March 2026

Dear Annie Hsieh We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

1/5

Google

Extremely unprofessional service! I tried to view a room and they cancelled me at last minute like 2 hrs before. Happened to me before from this agent but, they gave me heads up like one day before so, I didn’t mind it. I don’t want this happen to me again so, confirm with them this morning for viewing but, now they are doing this to me aging. Absolutely absurd!

Cherry Β· 20 February 2026 Β· Regents Staines upon Thames

Agent replied Β· 20 March 2026

Good Morning Cherry, Please accept my apologies for the late cancellation. We never want to put people in a position whereby they are unhappy with our service but as you can imagine, the rental market is moving very fast at the moment and as a result, both properties you were booked to view received holding deposits so were no longer available. We let you know as soon as they had been agreed and I apologise this was so close to your viewing window. We shall reach out with anything else we have that may suit your requirements and will hopefully be able to help you find something suitable.

5/5

Google

Our property manager Kaitlyn Sanderson-Kasner was really great in getting an issue with mice in our flat speedily attended to within just a few days - she was very friendly and made sure to proactively check in with me to provide updates the whole time

Jack Β· 20 February 2026 Β· Regents Staines upon Thames

Agent replied Β· 20 March 2026

Dear Jack Harper We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Amy Robertson from the Property Management team was a real pleasure to work with. She was thorough and turned things around when the going was tough. I really appreciate her thorough professional approach to work and would highly recommend her to anyone looking to get your property managed by a very able and professional property manager!

Sourav Β· 20 February 2026 Β· Regents Woking

Agent replied Β· 20 March 2026

Dear Sourav, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Alex was very friendly, helpful, and efficient in getting out and viewing properties

JP Β· 20 February 2026 Β· Regents Woking

Agent replied Β· 20 March 2026

Hi there, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Thank you Beth a sales assistant for all your patience and knowledge of helping myself book a mortgage valuation. The whole experience was very professional and a much easier process than I expected, your help and support was much appreciated Beth so thank you.

Mandi Β· 20 February 2026 Β· Regents Woking

Agent replied Β· 20 March 2026

Dear Mandi, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Regents

Which Regents office has the most reviews?

Staines upon Thames has the most, with 353 reviews rated 4.0 out of 5, followed by Woking with 350.

Where are the Regents offices?

The four Regents offices, by town:

  • Addlestone: 154 Station Road, Addlestone, Surrey, KT15 2BD
  • Staines upon Thames: 161 High Street, Staines upon Thames, Berkshire, TW18 4PA
  • Sunbury On Thames: 55 Staines Road West, Sunbury On Thames, Surrey, TW16 7AH
  • Woking: Unit 9 The Goldsworth Park Centre, Woking, Surrey, GU21 3LG
Has Regents won any awards?

Yes. In The Trusted Agent 2026 awards: Regents, Sunbury On Thames won Trusted Agent.

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