Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleVery helpful and proffesional initially to get our business.
Flat was up for sale for 3 months with no viewings.
Although its not their fault the market is very poor currently we never had and calls regarding strategy or what has been done yo try and sell the flat. Just got sent a monthly report that could be downloaded of of rightmove each move.
Really disappointed
Gary · 17 August 2026
Agent replied · 22 August 2026
Dear Gary,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleI am currently looking for a new flat to rent in Staines for myself, my 8-month-old baby and my partner. We were assisted by Zuko during our property viewings, and he kindly showed us more than one property that could potentially suit our needs.
Zuko was very friendly, professional and helpful throughout the process. He took the time to understand what we were looking for and was able to answer all of our questions clearly and patiently.
We really appreciated his support and guidance during our search, and would definitely recommend his services to anyone looking for a property.
Ines · 15 August 2026
★★★★★ 5/5
GoogleKaine was absolutely fantastic to work with! This is our first time moving into our own place so we had a lot of questions and weren’t quite sure what to expect, but Kaine made the entire process smooth and stress-free. He was incredibly efficient, always quick to respond, and went above and beyond to help us find the perfect property. His knowledge, patience, and genuine care made all the difference. We couldn’t be happier with our experience and are so grateful for his help in finding our first home!
Abbie · 22 November 2025
Agent replied · 22 April 2026
Dear Abbie,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleKane is a great agent , polite knowledgeable person who listens snd understands. He is not pushy like a lot of agents I have used in the past. His responses to questions are very professional and prompt. Although I was not successful in acquiring a let with your company, I think he is a great asset your establishment and would not hesitate to acquire your services in the future if the need arises. Best Wishes
Curt · 22 November 2025
Agent replied · 20 March 2026
Dear Curt Berkley,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Kane. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleHad a seamless experience with an Estate Agent! Unheard of, but true!
Everyone I dealt with were fantastic with a special mention to Lilly and Callum who both help push the sale through quickly and without any issues
Once again thank you, hopefully the next sale will be just as smooth
Mark
Mark · 1 April 2026
Agent replied · 22 April 2026
Dear Mark,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOur property manager Kaitlyn Sanderson-Kasner was really great in getting an issue with mice in our flat speedily attended to within just a few days - she was very friendly and made sure to proactively check in with me to provide updates the whole time
Jack · 20 February 2026
Agent replied · 20 March 2026
Dear Jack Harper
We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAs a first-time landlord using an agent, I was nervous at first. However, Akash made on boarding seamless, and Kaitlyn has been excellent at managing the property. We’ve moved past the initial teething issues into a stable phase. Greatly appreciate the help!
Rajagopal · 13 March 2026
Agent replied · 22 April 2026
Hi there, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleLilly has been super helpful, efficient, patient and friendly as she quickly arranged a remote viewing for me in hi-res despite my short notice.
Apparently, she knows her work well and has been always responsive coming back with relevant information to my questions, and clearly explaining to me about the process, hence I am able to secure a place only within a few days!
Fabulous service which I would certainly recommend to anyone who is looking for a nice and reliable property agent in the area!
Wayne · 25 November 2024
Agent replied · 9 December 2024
Dear Wayne S
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLily Algar was a great help in getting my house. i would highly recommend asking for her during your visit if you are looking to buy a property for a smooth procedure.
Muhammad · 1 April 2026
Agent replied · 22 April 2026
Dear Muhammad,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExcellent, Professional Service.
A huge thanks to Luke Jones for making the property viewing such a relaxed and straightforward experience. He was professional, helpful, and made the whole process feel simple. Stirling Ackroyd's excellent communication and service continued while making an offer and sorting the contracts.
Great estate agency who deliver the experience you want.
Luca · 12 September 2025
Agent replied · 26 September 2025
Dear Luca Melody-bamford
We greatly appreciate your 5-star review and the time you took to share your experience with Luke. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe got our house from Stirling and through Lilly Hill, who has been kind enough right from the moment she showed us the house till the last minute support needed to lock all the formalities. Lilly, David, Hannah from Staines Stirling team are brilliant people and I am so glad to have met them and find our house !
Thanks a ton team and a special shout out to Lilly Hill for her amazing work !
Riya · 12 December 2024
Agent replied · 26 December 2024
Dear Riya Patel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
I had an excellent experience with Lilly Hill. From start to finish, everything was handled professionally, efficiently, and with genuine care. Lilly Hill went above and beyond to make the process smooth and stress-free, always taking the time to explain things clearly and provide great support.
It’s rare to come across someone so dedicated and approachable. I’d highly recommend Lilly Hill and the team to anyone, thank you for the outstanding service!
Khuram · 22 September 2025
★★★★★ 5/5
GoogleI am writing to share positive feedback regarding Zuko, who recently showed us apartments at Starling Arcade.We were very impressed with his professionalism and customer service. Despite being an intern and on his probation period, he conducted the viewings with great confidence, knowledge and courtesy. He was well-prepared, communicated clearly, and was very attentive to what we were looking for.
He represents Starling Arcade very well and is a credit to your team. We would like to recognise his excellent effort and would highly recommend him.
Arpita · 21 August 2026
★★★★★ 5/5
GoogleThank you to Lilly, Hannah and Akash for helping me move into my new apartment. We love it
Deborah · 1 April 2026
Agent replied · 22 April 2026
Dear Deborah, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWe sold our property through the Staines office. The team, particularly Callum, Chloe and Lilly were all very helpful liaising with us throughout the sale process and providing updates.
Jacqueline · 21 August 2026
★★★★★ 1/5
GoogleExtremely unprofessional service! I tried to view a room and they cancelled me at last minute like 2 hrs before. Happened to me before from this agent but, they gave me heads up like one day before so, I didn’t mind it. I don’t want this happen to me again so, confirm with them this morning for viewing but, now they are doing this to me aging. Absolutely absurd!
Cherry · 20 February 2026
Agent replied · 20 March 2026
Good Morning Cherry,
Please accept my apologies for the late cancellation. We never want to put people in a position whereby they are unhappy with our service but as you can imagine, the rental market is moving very fast at the moment and as a result, both properties you were booked to view received holding deposits so were no longer available. We let you know as soon as they had been agreed and I apologise this was so close to your viewing window. We shall reach out with anything else we have that may suit your requirements and will hopefully be able to help you find something suitable.
★★★★★ 5/5
GoogleKaine has been exceptional today during my viewing. His communication and interpersonal relation has been excellent and I would love to work with him anytime again if the need be.
Nsiaba · 30 November 2025
Agent replied · 30 December 2025
Dear Nsiaba Services
We greatly appreciate your 5-star review and the time you took to share your experience with Kaine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKaine was brilliant from start to finish, super friendly, professional, and always kept me in the loop. Made the whole process really easy and stress-free. Would definitely recommend him!
Alfie · 22 November 2025
Agent replied · 22 April 2026
Dear Alfie,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLuke was from clear with communication and assisted with trying to find me and my partner a suitable home. When we hadn’t found one we liked, Luke carried on looking for the right property for us, thanks Luke!
JJ · 29 August 2025
Agent replied · 26 September 2025
Hi Jj M!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with Luke.
Best wishes
Hannah Richardson
Area Director
★★★★★ 5/5
GoogleKaine was very good with the viewing and answering all my questions and we had a few laughs as well!!
Juel · 30 November 2025
Agent replied · 30 December 2025
Dear Juel Dsouza
We greatly appreciate your 5-star review and the time you took to share your experience with Kaine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleZuko was an absolute star , very professional .
Quick response in a timely manner with great service.
Dinesh · 15 August 2026
★★★★★ 5/5
GoogleAmazing experience all the way round! Moving in was super smooth and easy, thanks so much to David who helped me through every step as well as was as kind as to make his way out of today's bank holiday to be able to give me the keys so I could move in on the planned date. Despite the sudden and unexpected situation, his actions gave me a feeling of relief and certainty that despite the news I could still stick to my plans for the move. Couldn't recommend him more !
CM · 3 October 2022
Agent replied · 30 July 2023
Hi there, thank you for the great 5* and very kind words for David. Its lovely to hear and we wish you all the very best in your new home - Claire
★★★★★ 5/5
GoogleI would like to thank the Lettings Team, especially Akash.
They have helped me to find a tenant on two occasions with great success.
Akash has been so helpful, always returns calls and emails quickly.
I have been provided exceptional customer service from the Staines branch.
I would not hesitate to recommend them.
Alison · 24 July 2024
Agent replied · 23 August 2024
Dear Alison Baker
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a great experience with Sterling Ackroyd, Staines branch. Kieran and Callum were extremely helpful and gave us great advice and support when we needed it after a failed attempt to sell our property with a different estate agent. A previous potential buyer did actually put an offer in on our home from the previous estate agent after swapping over to Sterling Ackroyd however in the short time they had our house on the market they were very professional and lined up many viewings. Id highly recommend using this team who were very understanding of our situation. Thank you so much Kieran and Callum!
Sophie · 30 July 2022
Agent replied · 30 July 2023
Hi Sophie, thank your for taking the time to leave valuable feedback, Kieran, Callum and the team will be so pleased to read your kind words. We wish you all the very best and thank you for choosing Stirling Ackroyd - Claire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
