5/5
GoogleLily was fantastic! She was friendly, professional, and made the whole flat viewing really easy and stress-free. She answered all my questions clearly and was a pleasure to deal with. Highly recommend!
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Regents reviews
★★★★★
353 reviews across 2 platforms
161 High Street, Staines upon Thames TW18 4PA
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Regents's Staines upon Thames office at 161 High Street is rated 4.0 out of 5 across 353 reviews on two platforms, including 259 Google reviews rated 4.2. The 94 Facebook count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
Google5/5
GoogleDavid Rudley was super efficient in organising removal of ancient studio bed and other work which was necessary prior to new tenant moving in.
Agent replied · 9 December 2024
Dear Joy Trollope Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMegan was exceptionally professional and warm, combining genuine friendliness with impressive expertise. She went out of her way to show the properties on a Saturday during a long holiday weekend, reflecting both her proactive communication style and her remarkable dedication to her work.
5/5
GoogleDavid Rudley has been excellent with me on the phone and supporting with processes and putting my mind at ease. Dealing with David has serverly reduced the stress of moving closer to work! David is a credit to your team!
5/5
GoogleFrom start to completion I found Stirlikng Akroyd professional, polite, responsive and helpful, especially Alexandra and David , I highly recommend them, thanks for everything.
Agent replied · 9 November 2024
Dear Adnan Nawzad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLilly has been so efficient in helping us get our new place sorted quickly! Extremely helpful with all queries we have had and all arranged so quickly. 100% recommend.
5/5
GoogleTownends has been very helpful to me my family. They helped us tremendously to find our perfect first time family home. I want to thank Chloe at Townends for all the efforts and hard work put into finding our perfect match House. Also want to thank Maxine and the rest of the Townends Staines team. Very professional and eager to help. 5/5 from us.
Agent replied
Hi Azur, thanks for the fab 5* review. Chloe, Maxine and the team will be so happy to read your kind words! We wish you all the very best - Claire
5/5
GoogleHighly recommended! Really appreciate Lily and Chloe nice service, helping me push both side, and good guidance for the first time buyer
Agent replied · 22 April 2026
Hi there, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleFirst class service provided by Sterling Ackroyd and especially Callum, he was great from start to finish and always kept me up to date with the progress.
Agent replied · 23 August 2024
Dear Peter Tierney Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFoz has been amazing! We have been really impressed with the service from Foz at Townends, friendly and professional. He definitely went the extra mile by arranging a tight move in date for me and was proactive throughout the hole process prior, keeping me updated every step of the way. A massive massive thank you from me and dad :)PositiveProfessionalism
Agent replied
Hi Carmen, thank you for the fab 5* review and your very kind words for Foz and team Staines! Its really great to hear how Foz exceeded all exectations while helping you find your new home! We wish you all the very best 😊 - Claire …
5/5
GoogleWith regard to rentals I can only thank Townends for all their help. A special mention must go to Joanna Eden who, in a difficult time for us was outstandingly helpfull. On the sales side a very good job was done with a difficult spec. and I would like to thank Tina Kidd for her help in moving the sale along to a conclusion so efficiently
Agent replied
Hi John, Thank you for taking the time to leave us such a fab review! Joanna is a huge asset to our Staines lettings team and I am not surprised to hear you found her to be outstanding. Tina is fantastic at what she does and a sale is in safe hands when she is is assigned, however difficult! Thank you again for your kind words, I know they will mean a lot to both Joanna and Tina. Amber
5/5
GoogleI met Kaine, who assisted me with viewing a property. He was extremely helpful, efficient, and friendly throughout the process. He answered all my questions promptly and made the experience smooth and enjoyable. Highly recommend his service!
Agent replied · 22 April 2026
Dear Normareen Garduque We greatly appreciate your 5-star review and the time you took to share your … More
1/5
GoogleOne of the worst agency experience ever! We viewed a couple of apartments with Sterling on Tuesday evening at 6 PM. Next morning we emailed them our offer at 9:00 AM. Kept following up with them for half a day to get an answer we have not seen the offer as we have been very busy. After they saw the offer, they said they will talk to the owners and come back to us. They knew that we wanted to close this quickly and were evaluating this vs. another property which was our second preference. Whole of that day and even the next day, the associates kept ignoring our calls. I got a message back saying he would call me back soon, but that soon never happened as well. We were just trying to revise our offer but they never wanted to talk. We were told the owner is overseas and is not replying, but then clearly treated us super badly, we would never recommend this office to anyone else. You have 2-3 other agencies just down the road, you are better off going there. At-least we can assure you would be treated with respect and you wont feel ignored.
Agent replied · 24 March 2024
Hi Raunak, I am sorry to hear that your offer to secure a Tenancy was not successful. I understand that you particularly liked the property and that this would have been a disappointment for you. Currently properties are only available for a short period and due to a competitive market are being secured at the advertised rent. We wish you the very best with your property search - Amber
1/5
GoogleMost ignorant and casual agents I have ever seen! We saw some apartments with them and were very keen to pursue one of them. We made them an offer the following day and tried to talk to them to discuss on the rent amount. We had to chase them for 3 days but still have no firm response till date. Clearly left hanging with no feedback at all. No response to calls, emails, messages. Most annoying and frustrating experiences ever had.
Agent replied · 24 March 2024
Dear Ruchika, I have spoken with the team and understand that you received feedback following your offer. I am sorry to hear that your attempt to secure a Tenancy was not successful. I understand that you particularly liked the property and that this would have been a disappointment for you. Currently properties are only available for a short period and due to a competitive market are being secured at the advertised rent. We wish you the very best with your property search - Amber
5/5
GoogleWith regard to rentals I can only thank Townends for all their help. A special mention must go to Joanna Eden who, in a difficult time for us was outstandingly helpfull. On the sales side a very good job was done with a difficult spec. and I would like to thank Tina Kidd for her help in moving the sale along to a conclusion so efficiently
Agent replied · 30 July 2023
Hi John, Thank you for taking the time to leave us such a fab review! Joanna is a huge asset to our Staines lettings team and I am not surprised to hear you found her to be outstanding. Tina is fantastic at what she does and a sale is in safe hands when she is is assigned, however difficult! Thank you again for your kind words, I know they will mean a lot to both Joanna and Tina. Amber
5/5
GoogleKaine showed us two places and he was very professional and friendly. He gave us plenty of time to look around and did not rush us. Thank you very much for your hospitality.
Agent replied · 20 March 2026
Dear Zain, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleDavid Rudley was fantastic in helping me secure my future home. He was professional, knowledgeable, and always available to answer my questions. His attention to detail and commitment made the entire process smooth and stress-free. I truly … More
5/5
GoogleAt last I've found a good estate agent to run my property portfolio Vannesa has been excellent, very professional, great at communicating & putting me in contact with all the right departments. Thank you
Agent replied · 24 March 2024
Hi Brian, thank you for the great feedback and kind words for Vanessa - Claire
5/5
GoogleWe had a last minute viewing with Kaine today. I got lost as its in a new area but he was so patient and helpful. Very knowledgeable and friendly. Thank youuu
Agent replied · 22 April 2026
Dear Carolina, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleKaine Turner thank you for your excellent and professional viewing experience. I felt very relaxed and hopeful that I finally found a great place to rent. Kind Regards Tyrone Naidoo
Agent replied · 20 March 2026
Dear B Naidoo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleThe sales team were brilliant from the start to finish, valuation was good. Communication was great and always helpful and ready to answer any questions I had.
5/5
GoogleKaine, we had an excellent viewing. He’s a top-notch, very nice guy, and we’re looking forward to securing a deal with him in the near future. 👍🏻 …
Agent replied · 30 December 2025
Dear Angelica Belchez We greatly appreciate your 5-star review and the time you took to share your experience with Kaine. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleExcellent service from Callum T. and the team. As a nervy first time buyer, Callum made sure I was well informed about the whole process of buying and was always very professional and patient with all my many questions. Many thanks Callum 😊🙏😊PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 30 July 2023
Dear Lilian, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Callum will be so happy to read your kind words. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for choosing Stirling Ackroyd and we wish you all the best in your new home - Claire
5/5
GoogleWe’ve received immense support from the Agency during our house search . Kaine from Staines branch went out of his way to arrange viewings for us at a very short notice which is commendable .
Agent replied · 26 September 2025
Hi Deborah Amorette Tavares, Thank you for taking the time to review your recent experience with Kaine. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Hannah Richardson Area Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Regents
How many reviews does Regents have?
Regents's Staines upon Thames office has 353 reviews across two platforms: 259 on Google, 94 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Regents's rating?
Regents is rated 4.0 out of 5 across all 353 reviews, and 4.2 out of 5 on Google from 259 reviews, checked 9 October 2026.
Where is Regents's Staines upon Thames office?
Regents, 161 High Street, Staines upon Thames TW18 4PA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.