Trusted Agent profile · Staines upon Thames, Berkshire
Verified
★★★★★
353 reviews across 2 platforms
161 High Street, Staines upon Thames, Berkshire, TW18 4PA
Part of Regents, see every office.
Regents's office in Staines upon Thames, Berkshire, at 161 High Street, is rated 4.0 out of 5 across 353 reviews on two platforms, including 259 Google reviews rated 4.2.
Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleBrilliant, Professional, courteous, helpful are a few words to describe the service that we received. Arthur was brilliant in sourcing us the right property and his team did an amazing job for completing in the time frame that we had requested and were suggested. Made a great B'day gift for my wife whose bday was on the same day as the exchange. Thank you Townends. we would definitely recommend you all. Thank you.
5/5
GoogleChloe House was the Townend's rep I dealt with for selling the property. She was very professional, pleasant to deal with and a very nice person, in fact, a credit to her Company.PositiveProfessionalism
Hi Miles, thanks for the fab 5* review. Chloe will be so happy to read this 😊 We wish you all the very best - Claire …
5/5
GoogleKaine - Very lovely agent! Wonderful viewing.
Dear Kateryna Kulichenko We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleThis journey with renting it's not easy at all, as we hit many walls and we met different types of agents: uninterested, unprepared, cold, unfriendly, unprofessional.Yes, we met them all, but I will focus my attention on those kind, professionals and empathic agents. Callum's bubbly personality made our day last Saturday and he was kind and open to any questions we had. He offered as much as he could and knew. I am proud to say that I felt welcomed. Such a big thing nowadays. Thank you, Callum, your kindness was and is very much appreciated. You did your first letting viewing with us and you were brilliant. Fozley, your promptness, your empathy and your patience to explain us everything was not only the best skills that you proven but the most important ones. I must admit that you definitely exceeded my expectations. A simple phrase as |I will help, I will do| driven by the intention to help says a lot about yourself. You are that type who will go an extra mile just to help, and that's why I decided to stop the rush for a minute and be grateful for you support. Thank you! I hope that your manager knows your value and appreciates you as much as I do because you definitely deserve it. I hope your careers will go in the direction you want it to go. Wish you best of luck! Kind regards, RoxanaPositiveResponsiveness, Quality, Professionalism
Hi Roxana, thank you for taking the time to leave wonderful feedback! It is so lovely to hear that Callum and Fozley exceeded all expectations while helping your to find your new home. We wish you all the very best and thank you for choosing Townends - Claire
5/5
GoogleSo impressed with the service we received from Townends when we had to move quickly and unexpectedly smack bang in the middle of a pandemic. Would highly recommend getting in touch with David Rudley who truly was the star of the show. He went above and beyond for us. He was empathetic and spoke to us every day to provide us with updates and when met with any obstacles he was extremely helpful at finding quick solutions. We truly love where we live now and couldn't be happier. He was able to match us with the property we needed and wanted as well as to the landlord helping to find the best fit that worked for all of us. Thanks again for all your hard work! We definitely know where to go for our next move :)PositiveResponsiveness, Professionalism
Hi there, thank you for taking the time to leave fantastic feedback! David will be so happy to read your kind words and we are so thrilled that we could help you find your ideal new home! - Claire
5/5
GoogleWhen I first met Rich, he made me feel at ease. He was very informative about the property I wanted to rent. Throughout the whole process Rich was patient and helpful when speaking with me. When I emailed, the response was quick and always polite. The whole process was smooth and very quick, which was exactly what i needed. I would highly recommend Townsends to friends on the recommendation they deal with Rich.
5/5
GoogleKane Great guy easy to talk to and informative
Dear Dean Zagacki We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleKaine - Very nice realtor!
Dear Akim Kulichenko We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe bought through Townends Staines and couldn't have been happier with the support we had from them. Chloe and Claire were both so supportive and patient. Highly recommend.PositiveResponsiveness, Quality, Professionalism
Hi Laura, thanks for the 5* review. Great to hear that Chloe and Claire were able to help you find and secure your new home! We wish you all the very best and thank you for choosing Townends! - Claire
1/5
FacebookGUILDFORD BRANCH terrible!!! If you're a student prepared to be totally scammed by them and the scamming landlords they like to work with. staff would rather sit and have a gossip than serve you.the house wasn't even cleaned and plugs were clogged with hair, then tried to charge us upon check out for cleaning when we left the house immaculate! absolute joke. didn't get the money. knocked off about £1500 they were trying to scam out of our deposit money with the landlord. Never again and will always make Sure i spread the word of how awful this place is to work with to help save another student going through the hell we had to deal with. we had to involve solicitors - but a luxury a lot of students cant afford - to fight for our money back. will take advantage. avoid avoid avoid!!
There are plenty of good private student landlords who advertise through Rightmove & accommodation for students. If an agency aren’t looking after students in the manner they deserve ie clean, well maintained houses, then they don’t deserve the business.
3/5
GoogleI mostly find the staff to be really helpful and go out of your way to help you! I was told before moving into my property that it would be fully furnished however the estate agent hadn't actually checked this with the landlord, it had just been presumed, meaning that I moved in with my property missing furniture which I now have to pay for.. The estate agents response to this was simply sorry, nothing was offered to rectify the mistake.
Dear Katherine, thank you for taking the time to leave feedback. I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@townends.co.uk with your telephone number and a good time for me to call. Thank you, Claire
5/5
GoogleAmazing place and nice viewing…
Dear David, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleI found Joanna Eden in the Staines office very professional in her approach to re-let my flat in Oaks Road. I will be 80 next year and like most my age a bit slow, but Joanna was helpful and I hope the new tenant will move in on the 1st December Many thanks to the Townends team in particular the Staines Office for all their help
1/5
FacebookTownends estate agents is beyond a joke. The staff just do not care once they’ve taken your money! Permanent issues renting with them, luckily we’re now getting out of it all and I vow to NEVER deal with this company again. Let themselves in your home with no notice, are difficult to dealt with once you finally manage to get hole of someone and will argue with you to make you feel like crap. They really should be ashamed of themselves.
Deposit Compensation I found this company very helpful, they may be of interest to you 😊
1/5
FacebookIt is difficult to describe quite how chaotic the Townends maintenance team are. Between the frequent replacement of our 'property managers', the several weeks it could take between emails, the failure to ever answer the phone, refusal to complete maintenance / share information on the landlord until the council intervened, failure to inform landlord of maintenance issues (once taking several weeks between us telling them about a serious issue and contacting him to discuss...), the black hole that is the 'maintenance property portal'.... I could go on. We eventually gave up and liaised directly with the landlord. A lot of room for improvement, I wouldn't use them again nor recommend to others. I am also very sceptical about any firm who fills their facebook page with positive reviews from their own employees. This would be more subtle, FYI, if they weren't all from the same two-week period.
Hi Rosie, Thank you so much for taking the time to share your feedback with us. It is really disappointing to hear that you are unhappy with the service that you have received and we would love the opportunity to discuss this further with you. I am arranging for our Head of Property Management to call you this afternoon so that you can talk her through your experience. If there is anything at all that I can help with, please contact me directly on help@townends.co.uk Thank you so much, Emily Emily
1/5
FacebookStandard "how much money can we get out of you?" agency. Crazy high fees (so much so that, when I repeatedly complained and threatened to not go ahead, they chopped off £100, which brought the total down to "bonkers" rather than "fucking bonkers".) Eventually my landlord, who was also sick of them, said she was packing them in and would deal with us privately. Avoid - try to deal with a landlord privately rather than fund avaricious companies like this.
Hi Andrew, I am really disappointed to see your experience working with us has not been a positive one. I would really love the opportunity to discuss this with you and understand fully what has led to you feeling this way. If you could please contact me directly at help@townends.co.uk so that we can discuss this further with one another. Thank you so much, Emily
5/5
GoogleLily did a great job when showing me around a property to rent. Despite covering a different area due to sickness she was able to answer all my queries quickly and efficiently. Lily also was not thrown by my children being in attendance during the viewing and support them in feeling comfortable
Hi Jerusha, thank you for the fab 5* and great review for Lilly. Wishing you all the very best in finding your new home - Claire
5/5
GoogleFrom start to completion I found Stirlikng Akroyd professional, polite, responsive and helpful. Every encounter with Callum, Lily and Chloe would encourage me to recommend. Sales team.
Dear Heart To Heart Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDavid has been a great asset and has been very helpful with finding us a property to rent from in the London southwest area. Has helped acting as a great communicator between us and the landlord. Very reliable and thorough for each step on the way!
1/5
FacebookPlease avoid this agency in any and every way possible. I have not had no hot water for three weeks now and they have failed to show any concern or immediate response to the situation. It took 3 weeks for an engineer to come out, only to spend a minute at my home promising the hot water will work, only to have lied. Nothing was fixed, changed or altered. Every time me or my partner contact the agency it takes almost forever to get a straight answer or response from someone and calling the head office is even worse. I have also had no doors throughout a 1 bedroom apartment for over 6 months and although I have asked about this situation, I have been ignored several times; even during winter when a draft had run throughout my home. (needless to state the lack or security, warmness and safety this has caused for me and my family.) For the agency fees, deposits and rent private properties demand, the service is ridiculous and had ruined my first home experience. They show no care for you, your children or lifestyle. Stay clear of this company.
Melanie Conde take a look at all these comments. Same boat as a few of them, townends are an absolute joke ?? x
1/5
FacebookWould give zero stars if I could, terribly incompetent bunch of agents, total disasters from start to finish of our tenancy as five weeks after checkout we're still waiting for deposit. We rented a mouldy ground floor flat through them for 2 years and all we got told was to open the windows more.... Got ignored for days with any maintenance matter, whether the boiler was broken or toilet leaking, they couldn't care less. Nightmare, never ever again, would rather live in a tent!
Johanna Steiner-Gosden This matter is currently being investigated by our Lettings Team who will be in contact over the next day. Thank you.
1/5
Facebookthis company is the pits and I would advise everybody to stay well away ,they have conned my family for 6 weeks, and two days before moving in they said they cant move in, about four hours after paying them 3 months rent . my family have been and purchased all their furniture which is due to be delivered on Wednesday ,I am so angry and am going to consult a solicitor tomorrow , this company should be closed down before they wreck any more peoples lives
no stars at all
1/5
FacebookDO NOT TRUST THESE COWBOYS. Despite agreeing a move out date for my flat with the landlord and Townends, after I moved out, Townends had failed to secure a new tenant (after informing me they had found one). After returning the keys to them I was left with an empty flat THAT I COULD NOT ACCESS and that I was still paying rent on. Do not trust Townends if you value your sanity. 1 star because I can't give them 0. Shocking.
Hi Peter Taylor, sorry to hear about this. Please email us @ info@townends.co.uk with details of the issue and anything else that might help (including the branch you were liaising with) as well as your contact details and we will do all that we can to resolve this matter. We take all feedback seriously. Many Thanks.
1/5
FacebookAs communicated by people on this forum, I cannot believe the degree of unprofessionalism displayed by the company and their agents. They have properties for which they take people's money (but they will still show up on their website and rightmove) and then cite legal loopholes to get out of the mess they put their clients through. It is one thing to be 'legally right' and a completely different thing to be 'morally upright'; the latter, I don't think the company has heard of. Hopefully this review and what several others have posted here will help prevent other people from falling prey to them.
Hi Merin R Philip, sorry to hear about your experience. We thank you for your feedback and kindly ask that you email info@townends.co.uk please, with the full details, the branch you have been dealing with and whether this is regarding sales or lettings. We will ensure this is investigated and that someone contacts you to resolve the matter. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Regents's Staines upon Thames office has 353 reviews across two platforms: 259 on Google, 94 on Facebook (across the whole business).
Regents Staines upon Thames is rated 4.0 out of 5 across all 353 reviews, and 4.2 out of 5 on Google from 259 reviews.
Regents Staines upon Thames, 161 High Street, Staines upon Thames, Berkshire, TW18 4PA.
