Regents Staines upon Thames reviews

★★★★★ 1/5

Facebook

I was a client/tenant of Townends for roughly a 9 month period after coming from an abroad location. I was treated fairly and adequately up to the point where I was moved into the property and started paying my rent. What one worker would say would be contradicted by another. My example is this, when moving into our property there was a damaged window. Nothing major, but something that would need to be taken care of. Our letting agent said that on our contract that we should not put a date as it would constrict the landlord, so we agreed. After 4 months of no contact from the landlord (whom we've never spoken to), we had to push Townends to get the job done. When speaking with one of the repair agents (sorry I don't know everyone's title), they asked me why I didn't put a time-sensitive clause on the repair, like it was my fault. I was just annoyed by the whole process and felt like I wasn't being respected as an equal. I don't know if this is the reality for every letting agent, but if I were to ever return to the UK I would not really care to work with Townends. I give a 'poor' rating because I do not believe I was treated 'fair'.

Jonathan · 9 October 2015

★★★★★ 1/5

Facebook

It is surprising that this company is still in existence. From all of the negative feedback and poor reviews online, it only further took personal experience to realise how absurd, ridiculous, and unprofessional this company really is. After dealing with 5 different people and sending several emails to both the Egham office and main office accounting the issues we have had nearly EVERY DAY for two weeks, we have gotten ZERO written confirmation of anything. Specifically, we have been dealing with new tenants moving into a property we have paid for. We told Townends a specific date we would move out, and instead a new date was already assumed and confirmed by them without us knowing. Additionally, a move in date has already been confirmed with the NEW tenants, which we were never told of either until after it had been confirmed. However, it was even more shocking that the landlord did not know of this confirmed move in date either! To date, this issue has not been resolved. If it wasn't for the forced rating of "1 star" I would have put "0" or negative if I could. If word-of-mouth proves influential in a companies reputation, I hope it would be this one. A word of advice? Improve your communication. It appears a lot of individual work at Townends (we know, we have talked to a different one every time we call!), so focusing on getting them to talk to one another would be a good start.

Sarah · 7 October 2015

★★★★★ 5/5

Google

Akash C helped find a very good tenant for me. The Company organised check out and check very smoothly and efficiently. Exceeded my expectations! Thank you so much. From Veena R

Davina · 22 September 2024

★★★★★ 5/5

Google

Vanessa from Lettings department came to value our house for rent and we found her very professional and she made notes diligently. She offered us various options and gave us some recommendations. We were very please with her service and would recommend their services.

Nilesh · 24 January 2024

★★★★★ 5/5

Google

VERY PROFESSIONAL & FRIENDLY TEAM. I had a very pleasant experience with Townends. Tayler-Paige & team have always been available when I needed them. I had few challenges moving into the rental property due to COVID-19 but Tayler & team were always supportive and helpful. This definitely took away the stress involved in moving houses during these times. Thank You team. I wish you the best !!PositiveResponsiveness, Professionalism

Partha · 24 August 2021

★★★★★ 1/5

Google

One of the poorest agencies I've colaborated with. They promise you a lot until you sign up and once you pay the agency fee, you find that they do nothing for you as a tenant. I had to pay a total of £ 4750 to rent a one-bedroom apartment. I write this feedback hoping to help others like me. I am free to answer any questions. ✔Take care of your money💸!

A · 31 October 2019

★★★★★ 5/5

Google

Just a special thanks to Ammar from the sales team for helping me so much along the way in buying my first home through this pandemic definitely recommend him and even Akash and Tom from the lettings team too! Helped throughout the process from moving in and out.

Mohammad · 24 August 2021

★★★★★ 1/5

Google

One of the poorest agencies I've colaborated with. They promise you a lot until you sign up and once you pay the agency fee, you find that they do nothing for you as a tenant. I had to pay a total of £ 4750 to rent a one-bedroom apartment. I write this feedback hoping to help others like me. I am free to answer any questions. ✔Take care of your money💸!

Aurel · 31 July 2019

★★★★★ 5/5

Google

David's dealing had been professional throughout and also very helpful. I was coming from a different city, so physical viewing wasn't possible - David was prompt in arranging the video viewing and we managed to get the flat quite quickly!

Raman · 3 September 2022

★★★★★ 1/5

Google

Very very bad Angesi and people working there. I try 2 weeks to rent a flat who cost 950£ and don't give me ... i have income 4300£ months

Lampros · 24 July 2024

★★★★★ 1/5

Facebook

?????? ?????? Revolting, repelling, words can't express the repugnant attempt of service these bunch of outrageously incompetent people provide. A call to all the people victim of these unspeakable agents We have to come together to make issue them a Court order to stop them operate! (May 2016) Disgracefully unprofessional company, unable to provide any sort of service whatsoever, utterly unreliable. Never experienced such a level of incompetence anywhere else - speechless! (Jan 2016)

ヴァッカーロ · 19 January 2016

★★★★★ 5/5

Google

Exceptional service from start to finish! Over our 6-year tenancy, they consistently went above and beyond, providing prompt and professional support every time we needed assistance. Highly recommended!

Sreekanth · 24 July 2024

★★★★★ 5/5

Google

Callum was great - really helpful.

Emily · 30 July 2022

★★★★★ 5/5

Google

Whilst attempting to rent out my property to new tenants I came across a number of serious problems in the flat. Joanna from Townends, Staines was able to advise me how to best proceed. Having fixed problems within flat Joanna was able to get me tenants in super fast time. Excellent!!!!!!

Paul · 30 July 2019

★★★★★ 1/5

Facebook

Sorry can't recommend since one of your branded cars parked in a parking space as seen on fb 06-12-18 #slingsally Being in a blue badge space. With a blue badge causing a blue badge holder to. Prk in a. Space where there was danger to them and their child.. And. Wheelchairs especially need clear access. Sorry but had to do this. Happy. To. Update review when action taken.

Pixie · 6 December 2018

★★★★★ 5/5

Google

Had such a great experience with the team in staines. David especially did a fantastic job. Communication and appointments spot on. Even on his off days he communicated so i was up to date and felt at ease. Thank you guys im very pleased with your professional service. ⭐️⭐️⭐️⭐️⭐️

Carmen · 1 January 2023

★★★★★ 5/5

Google

Great experience with David Rudley, everything during the move in process happened as he said it would with great communication, very happy with the place and service received!

Oliver · 25 May 2024

★★★★★ 5/5

Google

Having dealt with Craig over the years ( financial advisor ), He put me onto the lettings team. After numerous viewings they found me a tennant It was a pleasure to work with them, and they were very professional in their choice (especially Richard ) .Overall a good experience.

Gerald · 30 July 2019

★★★★★ 5/5

Google

I used Townends to sell my property in Staines. The service and their understanding of the market was instrumental in helping me achieve a quick sale at a price which exceeded my expectations. I would recommend Tim and his team to anyone looking to sell in the near future.

Emman · 30 July 2019

★★★★★ 5/5

Google

Having dealt with Craig over the years ( financial advisor ), He put me onto the lettings team. After numerous viewings they found me a tennant It was a pleasure to work with them, and they were very professional in their choice (especially Richard ) .Overall a good experience.

G · 11 June 2019

★★★★★ 1/5

Facebook

I really don’t know how this company is still going, there is no communication between the staff and definitely no communication between the agency and the tenants. We moved into the property and no proper hand over was completed and we were phoned on the morning of our move in to be told we needed to buy a fridge freezer which we were told was included in the property, no apology was given and no proper information passed on to us about the actual move in process or who would meet us at the property. Was told we couldn’t enter the property until 4pm due to it being cleaned but when arriving at the property found hair in the plugs still and toilets filled with lime scale and the shower covered in mould .. not very clean in my opinion. We were left without heating and hot water for the first week we were in which with 2 kids under 2 is not helpful!! Whilst in the property the agency had awful communication and took forever to sort out any issues we had which resulted in us having to go directly to the landlord to get anything sorted, this included being without an oven for over a month during Christmas. We have now moved out of the property in September and have yet to even received a phone call back after calling them over 30 times in regards to an update on the refund of our deposit. We have emailed the head of property management and has even been escalated to the director , although I don’t know how true this is as we have not received any sort of email or phone call. We sent our confirmation on the 18th October to receive of deposit back and our landlord also emailed on 18th as well. Emails ignored again and the head of property management had gone on holiday and not bothered to change her email to out of office so no emails were redirected, just sat in an inbox until she returned. Not setting a good example as a manager in my personal opinion.. Any time we call them all property managers are conveniently out or in a meeting, probably more interested getting the money of new tenants and getting them in than they are the current ones which are ignored and forgotten about. Here we are 7 weeks later and still no deposit and no communication!! I never post or complain but we really are been taken for mugs by this company!! I rang again today and was told I would have a phone call back even after it being marked as urgent , I didn’t hold my breathe on it as I knew no one would phone back and you guessed it right NO PHONE CALL BACK AGAIN!!! If you want to choose an agency that like to throw you in a property take your money and ignore you then townends/stirling ackroyd are your guys!!!! Absolutely shocking and disgusting!! The WORST estate agents I have ever known!!! I’m hoping by posting this they might actually pull their finger out and respond to me and give me my money back!

Anoushka · 15 November 2022

★★★★★ 5/5

Google

I would highly recommend the services of Max Younas. Max was very professional and efficient and this made the mortgage application experience stress free and easy for me :) I received my mortgage offer within 3 weeks of our first meeting; I couldn't be happier!

Sherry-ann · 24 August 2020

★★★★★ 5/5

Google

Ryan and his team have been fantastic ! They have had to put up with me ! Everything has gone smooth and I’m glad I met them ! I’m so happy with their service , I have had 5 star treatment all along cheers boys .rhoda

Rhoda · 10 January 2020

★★★★★ 5/5

Google

Extremely pleased with help to find our new home I received from David (Staines SA) same day viewing even though it was late in the day, same evening paperwork done for us, quick and easy through out the process . Recommend doing business with this agency.

Laura · 2 December 2022