Regents Staines upon Thames reviews

★★★★★ 5/5

Google

Foz and Dave helped me massively, found me a suitable flat in quick time and were clear and professional throughout. I was let down locally by another local estate agent and these guys were super helpful and provided me with the ideal sevice.

Dan · 30 July 2022

★★★★★ 1/5

Facebook

Have been living with loose dangerous tiles in my bathroom for nearly 6 months now and very little has been done or followed up about this situation. This company is the worst letting agent I have ever had the misfortune to rent through in London. Some of the worst customer service I have ever experienced, because there is none.

Cameron · 15 March 2016

★★★★★ 1/5

Google

Critical ,not professional the team in Staines Is my first time when I decide to take a house in rent from agency and is the worst decision ever!!! Google should decide to change as well to minus stars cause this branch in staines deserve minus 1 milion stars !!! From the first agent that showed me the house until the assistant manager, Misleading people , appalling staff , unprofessional ,rude I'm not sure if this arrived to the high general manager but probably they don't since March no one called Still awaiting since March to arrive a plumber to fix the tap water ,now is even broken and can't turn on for the hot water ,the water leak continuosly so mean water lost money lost again. The boiler do not have a good pressure going high pressure, generate very hot water (burning under the shower)then stop to work and have cold water !! Ridiculous frustrating how this is dealing with Probably I should not pay rent until all this are fixed maybe like this is working to get something fixed .NegativeResponsiveness, Quality, Professionalism

Valeria · 24 August 2021

★★★★★ 1/5

Google

Waste of time, spent an hour commuting to a viewing without an opportunity to offer something because they were ignoring my calls and 2 days after just told me that someones else offer was accepted.

Vlad · 25 March 2023

★★★★★ 5/5

Google

I dealt with Christina and she let me know she was new to the company, she was very helpful and attentive, dressed smartly and nothing was an issue. Really impressed!! She is an honourable member to the Staines branch!!

Sarah · 30 July 2019

★★★★★ 1/5

Google

I had a very bad experience with these guys, I have never seen such unprofessional Estate Agents before, I can't explain my whole situation here but they wasted my time and put me in trouble at the end of the day

Afridi · 30 July 2022

★★★★★ 5/5

Google

Joanne at Townends in Staines was great to deal with, she went overboard to help my ageing father going well beyond my expectations of a rental agency. I have nothing but praise for her work ethic.

Catherine · 30 July 2019

★★★★★ 1/5

Facebook

Avoid at all cost. They leased me a property that wasn't cleaned at all, with dirt and disgusting mould like patches on the walls and by the windows. Agency and the landlord claimed that it is professionally cleaned which was obviously not true. On top of that I was left without heating and hot water for my first 2 days at the apartment and agency didn't provide any assistance or help during these drastic circumstances. In addition, when I was trying to receive help or guidance my point of contact in agency blocked me even on WhatsApp. I have leased from different agencies across 3 countries and I can certainly claim that is the most unprofessional agency I ever had contact with and the experience has been dreadful. Please avoid signing with them unless you want to live in a place with no heating and having a constant headache getting any assistance from them.

Roberts · 17 November 2020

★★★★★ 1/5

Google

AVOID Malicious crooks that rent dangerous, disgusting, lacking health and safety properties. Make sure that you collect all your evidence, have a legal advice and know your rights if you are unfortunate to deal with them.

Quepasaxxxx · 3 October 2022

★★★★★ 1/5

Google

Appalling !! no words to describe ! last year June 2019 we used this agent to buy a property, they were so quick to take my initial deposit through lifetime legal which £240 and made me spend £750 to take mortgage offer.. later found it property is not for sale have been withdrawn by seller !! (met seller, according to seller they were forcing the seller to sell it) during this time i made about 50 calls a month/two every time they didn't answer or disconnected, when i tried from a different number then they answered and put me on hold for a long time or disconnected!! finally a new manager in January 2020 he rang me to say he will ask life time Legal to return the initial deposit of £240 but sadly nothing!!

SHRIDARAN · 24 August 2020

★★★★★ 1/5

Google

Waste of time, spent an hour commuting to a viewing without an opportunity to offer something because they were ignoring my calls and 2 days after just told me that someones else offer was accepted.

Alexander · 30 July 2022

★★★★★ 1/5

Google

5 years living in the UK and all of them rented, I have never seen in those 5 years what I have seen with this scammers agency. The worst and saddest thing is that it was me who did not turn to my current agent before going with them. And on top of that I lost my money. Hopefully they are choking because they will not take a pound more from me. I give them 1 star because they can not be removed. MR. JOE there is nothing to discuss. I don't know in another branch but Staines branch is a really poor service when inform to the customer and explaining all details. Of course I'll share this case in more sites for show the people how to lose 500 pounds easy and quick with your agency. Information fault telling that is everything in the lettings guide. Detail that's not true, because somethings were explained by Iain but too late. If the incompetents that you have in that office explain everything on the properly moment probably not lose my money and you the customer and more.....

ANDY · 25 August 2019

★★★★★ 1/5

Google

You cannot trust them,. Unfortunately. I had a house let agreed. The house was in a very poor condition, so the Landlord agreed to refurbish it. I had to wait almost a month ans when i finally got the keys, no work whatsoever was done in the house. The Estate agents (Akash and Lily) gave me the excuse that "The Landlord got his dates mixed up". I had to pay hotel for my family until i found another property. They have not even have the decency of returning my money as of today. NEVER DOING ANY BUSINESS WITH THEM AGAIN. Replying with a "Sorry" message, doesn't cut it. They were supposed to go into the property before i moved in and do a check on the property, which they obviously did not, or if they did and even then handed me the key, then they knew the house was in a very poor condition, which in turn raises even more concerns on the way they operate

Roberto · 25 August 2019

★★★★★ 4/5

Google

Sahil helped my wife and I with a house purchase late 2017. We found him to be pragmatic, honest and open from the first viewing right through to collecting the keys to our new home. At times, I think the branch was short staffed which sometimes made it tricky to get hold of Sahil. This was no reflection on Sahil personally, and is the only reason I'm not awarding the full five stars. I'd definitely consider using Townends Regents again.

Gareth · 30 July 2019

★★★★★ 5/5

Google

Excellent service at a fair price. You really do get what you pay for. Joanna was great to work with, communicative, straight forward, honest and always seemed to be smiling. Heartily recommend.

Gary · 30 July 2019

★★★★★ 5/5

Google

We rented a property from townends dealt with Richard who was really helpful and Joanna who was really helpful. Thank you for sorting our rental property out so fast .it's lovely.

Warren · 30 July 2019

★★★★★ 5/5

Google

Rated Staines Townends Regents a solid 5 stars, had no problems when approaching for help with finding what I needed, Dave was very accommodating and helpful through the whole process. Thanks!

Carly · 30 July 2019

★★★★★ 5/5

Google

We Loved the Property we was in rented and the services was Good as well.

Vijay · 30 May 2025

★★★★★ 1/5

Google

Think and check (at least 10 times) before you go ahead with Townends.. They can come up with anything and anytime in between of your move in and create multiple problems for you.. Poor services.. Not willing to help customers at all!!

Vishal · 20 October 2020

★★★★★ 1/5

Google

Worst agent ever!! Had our viewing cancelled minutes before it was meant to happen on several occasions, on the day our viewing was finally supposed to happen we called the office in the morning to check it was definitely going to happen, was assured it was all fine... then nobody showed up at the property! Waited for a call back for over half an hour to finally be told after chasing the property was actually sold!!! No message was left with us at all, never return calls either. Very dissapointed!

Victoria · 25 August 2017

★★★★★ 1/5

Google

Appalling service- these people are morons who could not get their act together during our tenancy, lost keys and parking permits, were rude and did not facilitate repairs during tenancy, which we're highlighted repeatedly.... they then tried to charge us for the repairs when we moved out! In addition, they tried to demand that we stay in the property while they conducted viewings, because they had lost their set of keys, and became quite rude and unpleasant when we refused. The staff we met appeared to be quite incompetent, and managed to lose one of the parking permits we returned, then accusing us of only having returned one, trying to charge us for this. Generally, steer clear of these cretins if you're able to

Henry · 25 August 2017

★★★★★ 5/5

Google

Superb service, follow through and professionalism from David Rudley, the agent that took time even on his day off to ensure our transition into a new home was flawless.

Mark · 2 November 2022

★★★★★ 5/5

Google

Very quick turnaround, from the first phone call to signing the contract only took a few weeks. Hats off to Fozley who answered my emails and phone calls and always got back to me with an answer promptly every time.

Samuel · 2 March 2021

★★★★★ 1/5

Facebook

The lettings management is less than a joke. I've been trying to deal with them about a phone line issue, where they only have to call the landlord (which I cannot contact myself, as they won't provide contact information) and ask for permission to reinstall a phone line. It's been now 6+ weeks of me calling multiple times a week, being told someone will call me back within the day every single time. Spoiler alert: not once I've been called back. I now just spoke to a plainly rude lady on the phone, who essentially told me I need to talk to some other person, which is not there now, as she can't really tell me anything. You should be out of business, and I am sorry I didn't know any better when I paid your fees. I should have just avoided properties advertised by Townends.

Paolo · 17 October 2016