5/5
GoogleBrilliant handling and process by Dave. He wasn't pushy and was genuine and responsive, didn't feel like the usual stress from estate agents. Would definitely recommend
Trusted Agent profile · Staines upon Thames · Berkshire
Verified
Regents Staines upon Thames reviews
★★★★★
370 reviews across 2 platforms
161 High Street, Staines upon Thames, Berkshire, TW18 4PA
Part of Regents, see every office.
Regents's office in Staines upon Thames, Berkshire, at 161 High Street, is rated 4.0 out of 5 across 370 reviews on two platforms, including 276 Google reviews rated 4.2.
Want Regents to help?
Tell us what you need and we'll pass your enquiry to Regents and up to three other top-rated agents near Staines upon Thames.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Reviews
Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
Google5/5
GoogleVery happy with the service received from Townends, particularly from Fozley. He had professional approach to me, as well as was extremely helpful. Recommend them!
Agent replied
Hi Liza, thanks for the fab 5* and thank you for choosing Townends! - Claire
5/5
GoogleI had a great experience with Townends estate agents. I dealt mostly with Arthur who was so accommodating to my schedule and very professional however all of the staff were friendly and extremely helpful. They went above and beyond to make sure my needs were met as well as ensuring the process was swiftly dealt with. I would highly recommend this agency.
5/5
GoogleHi Me and my partner interested in one of their properties unfortunately did not get that one. We got a property from another agency but use mortgage advisor from the Roman, Max Younas. Very good services, clear explanations and good advices, step by step because we are a first time buyer. Would recommend to our friends. M Nimcharoensuk
5/5
FacebookI would definitely would recommend Townends in Whitton to sell my home
5/5
FacebookI would recommend Townends, they are a great company to deal with!
5/5
GoogleAmazing and timely support provided during the tenancy which is the most important factor for a tenant. The move in and move out process was really smooth and I did not face any problem during my tenancy. Thanks a lot to the team at Staines offices. Much appreciated.PositiveResponsiveness, Quality, Professionalism, Value
5/5
Facebook5star! Fantastic service throughout my visits, Rebecca Whitethread was particularly helpful.
1/5
FacebookTownends have deducted a management fee from my rental income in April and in May and yet they are not providing a property management service. If they cannot provide the service at this time, then they should not charge a management fee. I wonder if they have furloughed their staff, whilst still charging landlords. Appalling service.
5/5
FacebookAfter a tense few weeks with solicitors we found a saving grace in Chad Newbould from the Sunbury branch! He was polite, honest and listened to our problems, remembered details specific to our sale and always returned phonecalls and went beyond his duties to help chase queries and get our move through to exchange. Huge thanks to him and the team.
1/5
GoogleUnbelievably inept all all aspect and departments. Never again. Communication and attitudes appalling. Excuses and lack of professionalism.NegativeQuality
Agent replied
Hi Chris, thank you so much for taking the time to share your feedback with us. We are disappointed to hear how unhappyjavascript:void(0) you are with your experience and I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@townends.co.uk with your telephone number and a good time for me to call as I would like to make sure that any outstanding issues are resolved ASAP. Thank you, Claire
5/5
GoogleThey are always helpful, and trying their best to deliver to their clients a professional reliable service. Well done everyone
Agent replied
Hi Najoua, thank you for taking the time to leave feedback. Its fantastic to hear about the great service you have received! We wish you all the very best - Claire
5/5
GoogleGreat company!!! Joanna was amazing, professional and extremely helpful.
5/5
FacebookWould recommend Townends estate agents. Very knowledgeable, helpful staff.
5/5
GoogleGreat service Max Younas. I would recommend anyone who is looking for Mortgage Advisor. Very friendly and very helpful which was good as it’s my first mortgage so was unsure of the process but Max explanded it all to me very well. kept me updating about everything. the process was speedy and efficient. thanks again.
1/5
GoogleWe are really disappointed with this agency. Most of the staff was friendly and trying to help but I can't say the same for their manager Joanna. All what she said was a lie and on the end we was upset and stay with no house because off her. We are not recommending this agency at all!
5/5
FacebookTownends is a great place to work
5/5
FacebookTownends is a great place to work!
5/5
FacebookI have always found you all to be professional, responsive and more than helpful. I would certainly recommend your services to anyone. Living abroad and letting out what is actually our home is always a stressful proposition, but I have been more than confident in your ability to be good stewards of our property.
5/5
FacebookI would recommend Townends Estate Agents
5/5
FacebookHighly recommend Townends always so helpful
5/5
FacebookHighly recommend Townends always so helpful
3/5
GoogleSorry Claire, I needed to retract my post until a matter is resolved.
Agent replied
Hi Ricky, thank you for the fab 5* review and valuable feedback. Foz will be so pleased to read your kind words! We wish you all the best - Claire
5/5
FacebookI highly recommend Townends 5*
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want Regents to help?
Tell us what you need and we'll pass your enquiry to Regents and up to three other top-rated agents near Staines upon Thames.
