5/5
FacebookI recommend Townends fantastic agents
Trusted Agent profile · Staines upon Thames · Berkshire
Verified
Regents Staines upon Thames reviews
★★★★★
370 reviews across 2 platforms
161 High Street, Staines upon Thames, Berkshire, TW18 4PA
Part of Regents, see every office.
Regents's office in Staines upon Thames, Berkshire, at 161 High Street, is rated 4.0 out of 5 across 370 reviews on two platforms, including 276 Google reviews rated 4.2.
Want Regents to help?
Tell us what you need and we'll pass your enquiry to Regents and up to three other top-rated agents near Staines upon Thames.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Reviews
Every review we hold for the Staines upon Thames office, from every platform, shown as written. First names only.
Facebook5/5
FacebookI recommend Townends Estate Agents
5/5
FacebookI would recommend Townends
5/5
FacebookI highly recommend Townends
1/5
FacebookIf there was a below 0 available then that would be too nice, communication is POOR, they won't report any maintenance issues even if it's health & safety and leave your child to suffer. Absolutely disgusted to be treated like this as a customer and will definitely not be returning to your company ever!
1/5
GoogleVery bad services and not professional at all , they not sure about there roles
Agent replied · 30 July 2023
Hi Maryam, thank you so much for taking the time to share your feedback with us. We are disappointed to hear how unhappy you are with your experience and I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@townends.co.uk with any concerns you may have, I would like to make sure that any outstanding issues are resolved ASAP. Thank you, Claire
5/5
GoogleI found Townends to be professional, knowledgable and friendly. A refreshingly competent Estate Agents.
Agent replied · 30 July 2023
Hi Garth, Thank you for your 5 star review and thank you so much for choosing Townends! Claire
1/5
GoogleVery bad services and not professional at all , they not sure about there roles
Agent replied
Hi Maryam, thank you so much for taking the time to share your feedback with us. We are disappointed to hear how unhappy you are with your experience and I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@townends.co.uk with any concerns you may have, I would like to make sure that any outstanding issues are resolved ASAP. Thank you, Claire
5/5
GoogleI found Townends to be professional, knowledgable and friendly. A refreshingly competent Estate Agents.
Agent replied
Hi Garth, Thank you for your 5 star review and thank you so much for choosing Townends! Claire
5/5
GoogleVery professional. David and the lettings team have been fantastic.
Agent replied
Hi Karl, thank you for your review and for choosing Townends - Amber
1/5
GoogleTIMEWASTERS ADVERT SAYS ONE THING AND ON VIEWING IT NOT EVEN INCLUDED
Agent replied · 23 August 2024
Hi Lily, thank you so much for taking the time to share your feedback with us. We are disappointed to hear how unhappy you are with your experience and I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@townends.co.uk with your telephone number and a good time for me to call as I would like to make sure that any outstanding issues are resolved ASAP. Thank you, Claire
1/5
GoogleTIMEWASTERS ADVERT SAYS ONE THING AND ON VIEWING IT NOT EVEN INCLUDED
Agent replied
Hi Lily, thank you so much for taking the time to share your feedback with us. We are disappointed to hear how unhappy you are with your experience and I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@townends.co.uk with your telephone number and a good time for me to call as I would like to make sure that any outstanding issues are resolved ASAP. Thank you, Claire
4/5
GoogleA lovely team and a professional service offered from start to finish, definitely recommend.
Agent replied
Hi Lewis, Thank you for taking the time to leave a review. We agree the Townends team at Staines-upon-Thames are lovely! Many thanks, Townends
5/5
GoogleExcellent service from TownendsRegents Estate Agents' staff. The process wasn't without a few hiccups along the way and not painless, but the quality assistance and level of care from Joanna and David helped ease things through . They gave me a very good personal service.
5/5
GoogleThey were the first to answer my request for a valuation of my property and since then they have always been very responsive and professional. My property is now near to exchange point and I would not hesitate to use Townends again.
1/5
GoogleAgents are always late. Viewings are lazy. Lots of dubious claims and sometmes outright lies. Office staff are rude. We have been house hunting in the area for a month now and we have started to actively avoid properties let by Townends.
5/5
GoogleI didn't end up selling my house due to a change in circumstance but I will surely be using Townends when I am ready to move, the service I received was second to none. Thank you for your help and time. Sam
5/5
GoogleFantastic agents, have had 2 properties let and sold through them. A truly professional team (led by Michael Sharp), which are dedicated in helping their clients achieve their ambitions. Would definitely recommend their services to any landlords and property owners out there.
5/5
GoogleThe team seem to be professional, friendly and responsive to calls and emails. They are also helpful when things go wrong and provide advice about how to manage the situation. Had a good experience with them overall.
1/5
FacebookThe worst letting agents I have had the misfortune of dealing with.
Agent replied
Sorry to hear this Sally. Please can you email your contact information and full details of the issue to info@townends.co.uk so we can look into this for you. Many thanks
5/5
GoogleVery Professional Agents who act on time for all your requests and do the needful. A happy tenant so far. Very welcoming and approachable team.
5/5
GoogleProfessional all the way from the first call to moving in , very pleased with the service and the swift process , special thanks to Mr. Akashbir Cheema who dealt with my home search.PositiveProfessionalism
5/5
GoogleMe & my partner have just been through the process of finding a flat to rent with Townends Staines. As expected it was not a painless procedure but with Joanna's 100% effort to our case we got there. Thanks everyone!
1/5
FacebookRespond and sort out issues
Agent replied
I have been chasing Townends for weeks now and they have not bothered to resolve any of the issues. My flat is Hanwell that was let and managed by Townends. Townends did not fulfill their responsibility as property managers and when the tenants left, they left a mess in the flat. they then provided me with ain inventory checklist that was done by Chase, which completely ignored to major points - 1. my sofas that were 6 months old had been completely ruined by the tenant's pet with urine and pet hair. 2. a satellite dish was installed on the external of the building without any approvals from myself or the housing association. 4 weeks on and still no resolution. I have written to them again and again. Mo from Northfields offcie has tried to help as he is keen to get it back on the market. Mo advised several times that he cant do any thing as this is to do with another office - really? I thought you were all a part of Townends. I am still waiting - can someone give me some advice on how to resolve the problems?
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want Regents to help?
Tell us what you need and we'll pass your enquiry to Regents and up to three other top-rated agents near Staines upon Thames.
