Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAmazing service, quick and reliable..
Have to mention the detailed oriented approch of Lilly, kept us comfortable and finalized the second house shown by the agency. First one was a great house too but preferred the second one because it was more suitable for us.
Looking forward to use the complete service. Waiting for the contract after the referencing.
😍
Akhil · 5 September 2025 · Regents Staines upon Thames
Agent replied · 26 September 2025
Hi Akhil K Padman,
Thank you for the great review of Lilly. It’s fantastic to hear that shecould provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Hannah Richardson
Area Director
★★★★★ 5/5
GoogleWe’ve received immense support from the Agency during our house search . Kaine from Staines branch went out of his way to arrange viewings for us at a very short notice which is commendable .
Deborah · 29 August 2025 · Regents Staines upon Thames
Agent replied · 26 September 2025
Hi Deborah Amorette Tavares,
Thank you for taking the time to review your recent experience with Kaine. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Hannah Richardson
Area Director
★★★★★ 5/5
GoogleLuke was from clear with communication and assisted with trying to find me and my partner a suitable home. When we hadn’t found one we liked, Luke carried on looking for the right property for us, thanks Luke!
JJ · 29 August 2025 · Regents Staines upon Thames
Agent replied · 26 September 2025
Hi Jj M!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with Luke.
Best wishes
Hannah Richardson
Area Director
★★★★★ 5/5
GoogleGreat support and guidance from Kate.
Esteban · 20 August 2025 · Regents Woking
Agent replied · 20 March 2026
Dear Esteban, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleWe won’t recommend this place at all. Shona West was absolutely undiplomatic, unprofessional and unhelpful, with no human touch. Rude and arrogant.
Sometimes clients will forget about the price but they won’t forget how you made them feel.
Roxana · 20 August 2025 · Regents Woking
Agent replied · 20 March 2026
Dear Roxana,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleReally great service from Stirling and Anna.... always quick, very professional and always with smile 😃 …
David · 20 August 2025 · Regents Woking
Agent replied · 20 March 2026
Dear David,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Engagement
★★★★★ 5/5
GoogleWe're currently looking for a new flat, and he helped us choose the property and explained it very well. Also, Luke always answered with kindness and politeness. Visiting the property with Luke was nice and was helpful. He is Amazing. 🤩 …
Bhawanpreet · 14 August 2025 · Regents Staines upon Thames
★★★★★ 5/5
GoogleKatie has been fantastic from start to finish, with working a busy schedule my time has been very limited however she went above & beyond to ensure everything ran smoothly with moving process
Chelsey · 13 August 2025 · Regents Sunbury On Thames
Agent replied · 12 September 2025
Hi Chelsey, Thanks so much for your review. I am glad you were happy with the service received and you have been a pleasure to work with.
kind regards,
Katie Cousens
Lettings Director, Sunbury
★★★★★ 5/5
GoogleThe team here are great. Showed us exactly what we needed. Gave us a detailed breakdown of how things work, Katie showed us round the property and knew it and the area well, and Megan helped us get through the usual hoops with ease. Even when I had a challenge on getting docs over (user issue) she was available for me to pop in and get it over to them. Great communication from Megan from start to finish.
RAJ · 13 August 2025 · Regents Sunbury On Thames
Agent replied · 12 September 2025
Dear Raj Sethi
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service.
Many thanks
Hannah Richardson
Area Director
★★★★★ 5/5
GoogleI recently had the pleasure of working with Katie and Megan while searching for a cozy place to call home. They were truly wonderful throughout the entire process. Both of them were incredibly patient and attentive, guiding me step by step through the documentation for the property. Their support made a potentially overwhelming experience quite manageable. I appreciated their willingness to answer all my questions and provide clarity on each step we took. If you're looking for a reliable team to help you in your property search, I highly recommend Katie and Megan!
Dhanesh · 13 August 2025 · Regents Sunbury On Thames
Agent replied · 12 September 2025
Thank you so much for your kind words! We're thrilled to hear that your experience with us was such a positive one. We are dedicated to making the home search process as smooth and stress-free as possible, and it's wonderful to know our patience and attentiveness made a difference for you. We truly appreciate your recommendation and are so glad we could help you find your new home. Wishing you all the best in this exciting new chapter!
kind regards,
Katie Cousens
Lettings Director, Sunbury
★★★★★ 5/5
GoogleThanks to Katie and Megan for the fantastic service in recently renting our property. So helpful in helping us navigate through the whole process, taking away all the complexity we faced with us not actually being in the UK at the time. They went the extra mile and made it a seamless process, thank you so much, I cannot recommend you highly enough, great job.
Peter · 13 August 2025 · Regents Sunbury On Thames
Agent replied · 12 September 2025
Dear Peter, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Engagement
★★★★★ 5/5
GoogleMegan Mcglynn was extremely helpful and lovely. Thanks for helping us
Aliya · 13 August 2025 · Regents Sunbury On Thames
Agent replied · 12 September 2025
Hi Aliya, I am so glad you found Megan to be helpful! Thank you for taking the time to leave her a glowing review.
many thanks,
Katie Cousens
Lettings Director, Sunbury
★★★★★ 5/5
GoogleRating only, no written review.
Kiran · 9 August 2025 · Regents Woking
Agent replied · 20 March 2026
Dear Kiran Babu, Thank you for the great review of our Stirling Ackroyd Woking team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
★★★★★ 5/5
GoogleKatie and Megan helped us get our flat rented out it was super quick and very straight forward they were both so helpful and answered any questions we had both very professional but very helpful and lovely thank you so much ☺️
Melissa · 8 August 2025 · Regents Sunbury On Thames
★★★★★ 5/5
GoogleDanny Greasley is an absolute amazing and delightful person to work with, extremely helpful and always ready to help whenever we asked for. It was a pleasure interacting with him all throughout our buying process and his positive attitude made things very smooth and easy for us. Thank you so much Danny for all your help. You have been awesome.
Murli · 14 July 2025 · Regents Sunbury On Thames
Agent replied · 12 September 2025
Hi Murli, Thank you for your google review. Danny certainly is an asset to the team here. Thank you for purchasing your home with Stirling Ackroyd and we wish you all the best.
Katie Cousens
Director, Sunbury
★★★★★ 5/5
GoogleDavid Rudley has been excellent with me on the phone and supporting with processes and putting my mind at ease. Dealing with David has serverly reduced the stress of moving closer to work! David is a credit to your team!
James · 3 June 2025 · Regents Staines upon Thames
★★★★★ 5/5
GoogleWe Loved the Property we was in rented and the services was Good as well.
Vijay · 30 May 2025 · Regents Staines upon Thames
★★★★★ 5/5
GoogleI have worked with Katie Cousens ( Lettings) and Marc Twinberrow( Property Management) for several years. Both are top notch people- professional, responsive and always calm
Simon · 29 May 2025 · Regents Sunbury On Thames
★★★★★ 5/5
GoogleProfessional and kind staff.
Moe · 29 May 2025 · Regents Sunbury On Thames
Agent replied · 3 June 2025
Hi Moe,
Thanks for the great review and we wish you all the very best - Customer Engagement
★★★★★ 5/5
GoogleMelanie W and the general team at Woking were a great assistance when ending my contract, all though there were many obstacles including myself being out of the country at the time and difficult landlords/lady's they communicated effectively and where available for any questions I might have.
Thank you all again for all your help
Richard · 23 May 2025 · Regents Woking
Agent replied · 3 June 2025
Dear Richard,, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Engagement
★★★★★ 5/5
GoogleI can not speak highly enough of the team. As a first time buyer doing everything on my own it's been such a relief to come across people so lovely, knowledgeable, and supportive. A special thank you to Anna for showing me around my dream first home and lending a hand holding the tape measure haha, her cummunication has been flawless, Richard for advising me through the process, very much appreciated. Finally id like to add if they recommend you to speak to there advisors I highly recommend you do so, Susie was amazing really knows her stuff and also very supportive. Thank you all so much x
Kirsty-leigh · 20 May 2025 · Regents Woking
Agent replied · 20 March 2026
Hi Kirsty, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We wish you all the best in your new home!
Kind regards, Customer Engagement
★★★★★ 5/5
GoogleMegan was exceptionally professional and warm, combining genuine friendliness with impressive expertise. She went out of her way to show the properties on a Saturday during a long holiday weekend, reflecting both her proactive communication style and her remarkable dedication to her work.
Apeksha · 3 May 2025 · Regents Staines upon Thames
★★★★★ 5/5
GoogleVery pleased with the service provided. Anna has been brilliant in providing all the information we needed and especially in supporting us all the way through the process. Would highly recommend!
Mike · 20 April 2025 · Regents Woking
Agent replied · 20 March 2026
Dear Mike,
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI don’t recommend them to anyone.
Beatriz · 20 April 2025 · Regents Woking
Agent replied · 20 March 2026
Dear Beatriz Cid Lopez,
We value your feedback, Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion if we can be of further support please contact us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
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