Regents reviews in Staines upon Thames, Woking, Sunbury On Thames and 1 more

★★★★★ 5/5

Google

Professional service offered and a lovely team. Joanna and her team were able to find us quality tenants in no time at all. Would highly recommend any landlords in the area to get in touch!PositiveResponsiveness, Quality, Professionalism, Value

C · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

A massive thank you to Townends Sales at Staines for helping get my flat sold. You were professional and able to have the difficult discussions with me whilst giving me the assurances I needed. Whole-heartedly recommend!PositiveProfessionalism

Arran · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

Agents name - Foz He was very helpful in trying to find me a place to rent. When one place fell through he would still be searching for other places and have one for me straight away. Very professional guy and very quick to respond to emails. Best agent I could hope for and trust in finding the right place with the best deal for me. Highly recommend Townends Estate Agents (Ask for Foz! Very helpful) Appreciated!PositiveResponsiveness, Quality, Professionalism, Value

Michael · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

Amazing and timely support provided during the tenancy which is the most important factor for a tenant. The move in and move out process was really smooth and I did not face any problem during my tenancy. Thanks a lot to the team at Staines offices. Much appreciated.PositiveResponsiveness, Quality, Professionalism, Value

Alisha · 24 August 2021 · Regents Staines upon Thames

★★★★★ 1/5

Google

I am truly sorry that I can not give less than zero stars to this agency. Worst experience ever. Absolutely shameful behaviour of the agent that dealt with the whole situation. This guy constantly lied to us regarding everything since day one, and took the advantage of our inexperience and the fact that this was our first house purchase. When we tried to make an offer, he claimed that another interested buyer made already an higher offer(apparently that was not true) just to push us to make an higher one. We also requested to have some furniture left in the property by the previous owner, but he said that the wife’s of the seller did not want to leave anything to us. At the beginning we accepted the deal because the house was worth it, but after dealing with this nightmare for three months we decided to drop off the offer. At that point he begged us to proceed with the purchase, and he also said that the sellers were more than happy to negotiate and dropping the price and leave furniture for free. Why this did not happened before when we asked for it? Also, the agent completely disappeared after the offer was accepted. He did not response to any of our calls by our phone number, but he was always picking up the phone when we called him by different numbers. Speaking of unprofessional manners, the second in the list, but not less important in terms of disappointment and stressful time, was the mortgage advisor. As first buyers in the UK, and in our life at all, we had a couple of common sense questions for her. She was RUDE, She seemed very annoyed by our questions, She literally showed an upset face anytime we asked questions regarding the mortgage. On top of that, she gave us the worst offer ever. We know that because we contacted few different mortgage advisors. She treated us as ignorant people, taking the advantage of the fact that English is not our first language. This lady called me once to get my bank account details, while I was extremely busy at work, and of course I told her that I was not in a good moment, but she insisted to get my card details saying that I would get charged for only a pound to get the bank survey done and I gave them to her, discovering late in the evening, that got charged almost 600 quid. The home survey supposed to be for free. Honestly, I almost passed out on top of the grill at work, because I didn’t know what that transaction was and I got a panic attack for it. Last but not least, we had an awful experience also with the selling manager. After we dropped the offer, this guy called us and we spent more than half an hour to explain the whole situation and the terrible experience that we had. When I told him that I have been charged for the bank survey (that it supposed to be free according to the agency mortgage advisor) and that we also paid almost 700 quid for an external house surveyor, he told us that we wasted our money because he knew that the problems raised by the surveyor were common, and he was more than capable to tell us that without involved a professional surveyor. We both felt treated like stupid. Rather than apologise he has been so rude with us, he told us that we had to lower a lot our expectations. Since we were not anymore keen to spend almost 400 k for this property, he tried to make us change our mind, unsuccessfully. He never apologised and he hanged up the phone impulsively and in a rude manner. As first time buyers, you expect a little bit of more humanity, especially from a branch manager. This was not the case. In its entirely, this was an awful experience that marked me and my partner for all our entire life. Future buyers, if you choose this agency be ready to deal with anxiety, have your intelligence constantly offended, be scammed and being treated like idiots. They just should be ashamed of themselves as they ruined 3 months of our life.NegativeResponsiveness, Quality, Professionalism, Value

Elena · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

So impressed with the service we received from Townends when we had to move quickly and unexpectedly smack bang in the middle of a pandemic. Would highly recommend getting in touch with David Rudley who truly was the star of the show. He went above and beyond for us. He was empathetic and spoke to us every day to provide us with updates and when met with any obstacles he was extremely helpful at finding quick solutions. We truly love where we live now and couldn't be happier. He was able to match us with the property we needed and wanted as well as to the landlord helping to find the best fit that worked for all of us. Thanks again for all your hard work! We definitely know where to go for our next move :)PositiveResponsiveness, Professionalism

S · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

Townends Estate Agents are 💯% Fantastic, the Best Estate Agents with an Amazing, Friendly and professional help. Highly recommend Estate Agents. 5* Their staff Ben was the first person I met. Ben and their other team assisted me and my wife to complete our purchase and we got our first home yesterday. They were always friendly and professional to help us at every stage of buying the property., I’m more than happy for Townends Estate Agents. Highly recommended for everyone, 5 *. Thanks by all my heart ♥️ Kind Regards MUHAMMADPositiveResponsiveness, Quality, Professionalism, Value

MUHAMMAD · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

I received a first class experience from Townends Staines in renting my property. From first contact through to the tenant moving in the process was professional and hassle free. I was guided through the steps, my requirements were listened to, and no question was too much trouble. Thanks David and team, keep up the good work and should I need letting services in the future I will be sure to return.PositiveResponsiveness, Professionalism

Paul · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

As a first time landlord I didn’t have a clue what I was doing but Jess, Dave and the team were brilliant from start to finish. They had my property on the market within a few days and came to me with 3 offers within a week. They managed to rent my property for the full asking price with the tenants moving in within 2 weeks of it being empty. Couldn’t recommend them more! Friendly, professional and extremely knowledgeable.PositiveResponsiveness, Professionalism

Hannah · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

I’ve been with Townends for 12 years now. I’m always confident in their ability. I wouldn’t go anywhere else, they have never let me down.PositiveProfessionalism

Lawrence · 24 August 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Katie and Nadine are very professional, friendly and helpful. Would highly recommend! Thank you so much for everything you have done for us! Amazing team!PositiveResponsiveness, Quality, Professionalism, Value

Keva · 24 August 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Highly professional, committed and pleasant staff, latterly Katie and Nadine, who have managed several propoerties for me and my family for the past 5 years. Nothing has ever been too much trouble and they have used their diplomacy to quell concerns, reasonable and otherwise, on the part of tenants and neighbours as circumstances have required.PositiveResponsiveness, Quality, Professionalism

Peter · 24 August 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Nadine & team were very professional right from start to finish. Townends had many more clients on their list compare to other local letting agents! Have been using this agent more than 15 years and will be carry on using their service in the futurePositiveResponsiveness, Professionalism

Jas · 24 August 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

This is a great agency if you want to rent your home. Katie and Nadine were super helpful even when we had several last minute changes to our tendency start dates. Excellent customer service and highly recommended.PositiveResponsiveness, Professionalism

Y · 24 August 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Dealing with townends, Sunbury for more than 9 years as tenants and landlord and every time , they come across as very professional and responsible. Having our property for full management, Katie and Nadine do make sure that we are kept up to update about the property and tenants changes . They are quick to find new tenants and respond to the emails in timely manner.Very happy with the services been offered so far .PositiveResponsiveness, Quality, Professionalism

Lekshmi · 24 August 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Townsend Estate agents letting division did an amazing job. They understood my requirements and looked after my case with the utmost respect and professionalism. I cannot thank them enough for finding me a perfect solution to my renting preferences. Special shout out to the Ladies Nadine, Katie and Suzanna who all helped beyond expectations to make the move as comfortable as possible.PositiveProfessionalism

Syed · 24 August 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Townends in Sunbury Cross has been my letting agent since 2014. It is always a pleasure doing business with them who are always helpful, professional and know the business well. That's why I stay with them, knowing that I am in good hand. I would like to say a big thank you to every member of staff specially Katie and Nadine who always keep me informed of any update and progress. Even in this difficult times, they are still doing their best to find me a tenant and at the same time, keeping every body safe. Really appreciate their hard work. Good job and keep it up, many thanks.PositiveResponsiveness, Professionalism

James · 24 August 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Very happy with the service received from Townends, particularly from Fozley. He had professional approach to me, as well as was extremely helpful. Recommend them!

Lina · 30 July 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

Rating only, no written review.

Maqbool · 30 July 2021 · Regents Sunbury On Thames

★★★★★ 1/5

Google

Rating only, no written review.

Abel · 30 July 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Would highly recommend. Excellent photos and service from Joe Lynch throughtout the sales process.

Elizabeth · 30 July 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Great service from Joe & Terry. Sold our flat during these uncertain times and kept us informed throughout the whole process. Will highly recommend them!

Y · 30 July 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

I am very happy with the service I received, constant communication to reassure me and guide me. Nadine was fantastic throughout the process. Would recommend if you want to rent, buy or sell!

Jacob · 30 July 2021 · Regents Sunbury On Thames

★★★★★ 1/5

Google

Unfortunately I was lied to by a sales person at this branch. Had I have known the truth, I’d not have purchased. 2 years later, I’m still trying to get a sewer vent removed and it’s costing me thousands to do so. What I needed as a first time buyer is trustworthy agents, I hadn’t found them here and consequently won’t be considering them in the future.

Andi · 30 July 2021 · Regents Sunbury On Thames