Trusted Agent profile · Surrey and Berkshire
Verified
★★★★★
920 reviews across 4 offices and 2 platforms
Regents has four offices, in Staines upon Thames, Woking, Sunbury On Thames and Addlestone (Surrey and Berkshire). Together they have 920 reviews on two platforms, rated 4.3 out of 5 overall.
808
Reviews on Google
All 4 offices
112
Reviews on Facebook
Business-wide
Regents's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Regents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAlways a pleasure doing business with these guys, Townends Sunbury amazing team especially Katie & Nadine. Been a landlord with them since 2016 and they have managed to ensure I received my rent in full every time, even during the recent difficult times COVID has brought. Have recommended many to use them. Many Thanks!
Hi Arjun, thank you for taking the time to leave feedback and for the recommendations you have so kindly given. We wish you all the very best - Claire
5/5
GoogleTownends has been very helpful to me my family. They helped us tremendously to find our perfect first time family home. I want to thank Chloe at Townends for all the efforts and hard work put into finding our perfect match House. Also want to thank Maxine and the rest of the Townends Staines team. Very professional and eager to help. 5/5 from us.
Hi Azur, thanks for the fab 5* review. Chloe, Maxine and the team will be so happy to read your kind words! We wish you all the very best - Claire
5/5
GoogleI'd like to express my gratitude to Max and Richard for their excellent services in helping me to find an accommodation in Woking in a short period of time. They are patient in answering all my questions while handling the tenancy agreement and other paper works. They are professional, helpful and efficient. Thank you very much!
Hi Jenny, thank you for the fab 5* and very kind words regarding Max and Richard. Its great to hear and we are so glad that we could help 😊 We wish you all the very best and thank you for choosing Townends - Claire
5/5
GoogleWhat can I say about this branch, I had an extraordinary experience and I owe a lot to Terry, Maxine, James and the team. I sold my flat and purchased a house with Townsend and they worked incredibly hard to get us over the line with 2 days to spare until the stamp duty holiday end. You guys will always have a special place in my heart and I appreciate all the extra work you all put in. I fully can recommend the sales team to anyone thinking of selling or buying via them!
Hi Purna, thank you for leaving such a wonderful review 😊 our Sunbury team will be thrilled and we wish you all the very best in your new home - Claire
5/5
GoogleBen and his team were fantastic when I was buying a house in the area as lockdown 1 approached. They were proactive, friendly, and professional, giving good and honest advice about the different streets and houses on offer. Ben really went …
Hi Andrew, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; Ben and the team will be so happy to read this! We put customer experience and satisfaction as our priority, and your review … More
5/5
GoogleThey were amazing with me, they help me in every step of my application and always informing me about the status in the best professional way. …
Hi Camilia, We ar so happy to hear you enjoyed your experience with us. Wishing you all the very best in your new home 😊- Claire …
5/5
GoogleTireless dedication, endless positivity and successful results!PositiveProfessionalism
Thanks Linda, very much appreciate your kind words! Best wishes, Andrew Waterfall
5/5
GoogleReally lovely experience with Townends, will continue to use as very professional.PositiveResponsiveness, Professionalism
Hi Sarah, thank you for taking the time to leave feedback. We wish you all the very best and thank you for choosing Townends! - Claire
4/5
GoogleIn the short time we have had Bel Smith as our property manager we have found her to be both professional and responsive and quick to resolve problems.PositiveResponsiveness, Professionalism
5/5
GoogleMatt was fantastic throughout our sales process and also in our purchase. We will use Matt on all of our future sales.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWhilst trying to find a flat to rent I contacted various agencies in Woking . By far the best were Townends, primarily due to Anna, who came back to me immediately, was always at the flats before me, always knew detail of each flat and was just extremely professional and friendly ! Big thank you to her for finding me a great flat for me and my son. Would highly recommend !PositiveResponsiveness, Professionalism
Hi Stefanie, thank you for the fab 5* review and lovely feedback. Anna and the team will be so pleased. Wishing you all the very best in your new home - Claire
5/5
GoogleWhat a breath of fresh air Hannah Markall is! We have dealt with many estate agents over the years and Hannah and her colleagues at Waterfalls are head and shoulders above the rest. Hannah is clearly an excellent addition to the team at Waterfalls. She has been professional and responsive throughout our dealings with her thus far. We would highly recommend.PositiveResponsiveness, Professionalism
Thanks for the great review Mrs Wichmann - I'm delighted Hannah's looked after you so well. She's not been with us for very long, so getting a 5* review so quickly is a real feather in her cap! Good luck with the transaction, speak/email with you soon. Best wishes, Andrew Waterfall
5/5
GoogleWe had such a professional and positive experience with Waterfalls. It feels like a family run business, not the usual chains. Hannah led most of our communication and was very clear, efficient and helpful - as well as very personable and easy to work with. Great support from the wider team too, Matt, Alison and Anne. Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you Joni, that's great to read, thanks for the kind review! Best wishes, Andrew Waterfall
5/5
GoogleJust sold my house with Waterfalls, they made a difficult process so much easier. Both Anna and Matt are extremely professional but friendly with an understanding of the stresses that come with buying and selling property. I cannot recommend Waterfalls estate agents highly enough.PositiveProfessionalism
5/5
GoogleFrom the moment we inquired with Waterfalls regarding putting our house on the market, to the point of completion, we couldn’t have had a more positive experience. The team members we have had contact with (namely Ben, Anna and Alison) have all been professional, personable, reliable and responsive whenever we had a query. No house move is stress free, but Waterfalls certainly helped it be a far smoother experience than it could have been, had we decided to use a different estate agent. We wouldn’t hesitate to recommend them to friends and family. Thank you Waterfalls Woking.PositiveResponsiveness, Quality, Professionalism
Thank you Gemma! Very kind of you to take the time & trouble to write your review, and I'm delighted the sale went through smoothly. Best wishes for the actual move, and we all hope you're very happy in your new home. Best regards, Andrew Waterfall
5/5
GoogleWe were looked after by Anna Doyle and we couldn’t recommend her and the Waterfalls team more! After looking for over a year, the team stuck by us and helped us to find our dream home. For which we will be forever grateful! Waterfalls genuinely cared for us as customers and maintained fantastic communication at all times. As a buyer, you do rely on the agency to represent you well to the sellers and we were always confident that Waterfalls would do exactly that. Not only did Anna keep in touch with us throughout the buying process but even after our offer had been accepted, all the way through to completion. It made the experience exciting, enjoyable and smooth sailing. Overall, a great experience and one that we’ll look back on with fond memories.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your great review Stephanie, and I'm glad your patience was rewarded, after waiting so long for the right place to come along! We were all delighted it worked out for you, Anna especially so, and I hope you're settling into your new home well. Best wishes, Andrew Waterfall
5/5
GoogleFantastic service from start to finish. Thank you Katie for all your assistance.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleKatie & Nadine, Have done an excellent job, keeping me informed with all viewings etc, they have been exceptionally professional from start to finish, and answer any questions I have, I could not recommend them more highly. GaryPositiveResponsiveness, Professionalism
Hi Gary, thank you for taking the time to leave such lovely feedback! Katie and Nadine will be thrilled and it is great to hear what great customer service you are receiving 😊 - Claire …
5/5
GoogleI was impressed with the help I received from the Townends team, in particular Katie who I thought was extremely professional and responded promptly to every question I had asked. I would highly recommend.PositiveResponsiveness, Quality, Professionalism
Hi Justin, thank you for taking the time to leave feedback and for the fab 5* rating! We wish you all the very best in your new home - Claire
5/5
GoogleWe had a smooth experience of renting a property with Townends. Nadine and Katie are very experienced and very helpful. Thanks again LucianPositiveResponsiveness, Quality, Professionalism, Value
Hi Lucian, thank you for your lovely 5*review! We wish you all the very best in your new home 😊 …
5/5
GoogleWe had a great experience with Townends. They were very accommodating given our unique situation of moving to the UK from abroad.PositiveQuality, Value
Hi Zoe, Thanks for the fab 5* review! Welcome to the UK and thank you for choosing Towneds as your agent. We are as always, happy to help 😊 - Claire …
1/5
GoogleWe had a terrible experience with Townsend firstly they refused to let us view a property unless we “Proved” we could afford it, which in this current climate wastes time and makes it less likely that we would be the 1st prospective tenants to view and make a offer on this. The reason this happened is because my partner has previously registered with Townsend who took her details “job, income etc” so when she called to enquire they already feigned interest In showing her the house under the assumption they she couldn’t afford it, we have since contacted “Arla” who are the regulatory body for letting agents who advised us that this is what they consider “indirect discrimination” and it’s illegal. ‘ my partner then explained that she is a business owner who runs her own salon to what she was told “so you’re a hairdresser” (like there’s something wrong with that) she then explained that no, she owns the salon and has 5 members of staff who work for her, she offers hair, beauty, sunbeds Botox teeth whitened etc, but also works there herself, to which the reply was “So you’re a hairdresser🤷🏼♂️“ this was rude and dismissive. Me and my partner have over £150k in the bank they we can show and have a combined income of over £100k per year we own a couple of business and another rental property in Clapham. But ever after showing proof of all of that we was informed it was not enough. It seems that if you are not “there sort of people” they will continue to Move the goal posts until you give up, it’s a shame because the landlord is probably unaware or their behaviour and it could ultimately end up costing them money. My income is more then anyone who works at that branch of townends in Sunbury but yet they look Down there nose on my family? It’s Disgusting!! A complaint has been lodged with Arla and townsend head office. Discrimination like that in this current social climate is not on. And for those reason I (or anyone I know) will never do business with them, as since I have experienced this it has become apparent this is not a isolated incident. Change needs to come for theses ignorant bigot people.NegativeQuality, Professionalism, Value
Thank you so much for taking the time to share your feedback with us. We are disappointed to hear how unhappy you are with your experience and I would love the opportunity to discuss this in greater detail with you. Please email me directly at help@townends.co.uk as I would like to make sure that any outstanding issues are resolved ASAP. Thank you, Claire
5/5
GoogleKatie and Nadine on the Lettings team were very efficient and helpful with finding tenants and arranging for my home to be rented out. They made the process smooth and easy and I would I would highly recommend them.PositiveProfessionalism
Hi Lucy, thank you for your 5* review 😊Katie and Nadine will be so happy to read this. Thank you for choosing Townends! - Claire …
5/5
GoogleNadine was professional, responsive and smoothened my journey with the whole tenancy process. She responded immeidately to my emails which I sent very late in the night, as I didn't get time in the day. The communications were to the point and answers were provided in a timely fashion. All in all, brilliant service.PositiveResponsiveness
Hi Vishal, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response times you experienced in the very capable hands of Nadine! Thank you for choosing Townends and we wish you all the very best - Claire
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Staines upon Thames has the most, with 353 reviews rated 4.0 out of 5, followed by Woking with 350.
The four Regents offices, by town:
Yes. In The Trusted Agent 2026 awards: Regents, Sunbury On Thames won Trusted Agent.
