Regents reviews in Staines upon Thames, Woking, Sunbury On Thames and 1 more

★★★★★ 1/5

Google

Lack of care in regard to the tenant. Slow to respond (if ever). They only have urgency to deal with something if it benefits them in some way.NegativeQuality

Zoey · 28 August 2021 · Regents Woking

★★★★★ 5/5

Google

I rent a property through Waterfalls and deal mostly with Bel Smith, the property manager. She is always very professional and efficient. Highly recommend!PositiveResponsiveness, Professionalism

Michael · 28 August 2021 · Regents Woking

★★★★★ 5/5

Google

Rented a property through waterfalls for 18 months, Received a great service start to finish, Bel the property manager dealt with any and all issues I had during my time in the property with great service so thank you to her!PositiveProfessionalism

Oliver · 28 August 2021 · Regents Woking

★★★★★ 5/5

Google

With Kevin's excellent assistance in the sale of our property we went from initial marketing to completion in an amazingly short time. The whole process was professionally handled and would highly recommend.PositiveProfessionalism

Matthew · 28 August 2021 · Regents Woking

★★★★★ 5/5

Google

Anna in the Woking office was always available and help me a lot when I was looking for a place to live in Woking. She made the whole process really easy and even managed to speed up my move to the property. I recommend Townends and specially Anna to anyone!PositiveProfessionalism

Víctor · 28 August 2021 · Regents Woking

★★★★★ 5/5

Google

We rented a house for 3 three years through waterfalls and have always found everyone to be extremely helpful and professional. Apart from once during our quarterly inspection where I was told it was unacceptable to have leaves in my garden in October after the trees lost their leaves, perhaps I should have been stood under then tree with a bucket to catch the leaves as they fell. Anyway, recently the boiler broke and Bel, the property manager, was great at trying to get it fixed as quickly as possible and even offered us the use of her shower while we waited as we had no hot water. It was very kind of her and is the true definition of going above and beyond. Thank you to everyone at Waterfalls for a stress free rental experience!PositiveProfessionalism

Kirstie · 28 August 2021 · Regents Woking

★★★★★ 5/5

Google

My properties are with Waterfalls, Bel the property manager, was very efficient and professional.

Carl · 26 August 2021 · Regents Woking

★★★★★ 5/5

Google

I recently completed a property purchase with Waterfalls and they were very friendly, helpful and efficient throughout the whole process. Would highly recommend.

Leanna · 26 August 2021 · Regents Woking

★★★★★ 5/5

Google

We recently purchased a property with Waterfalls and received superb service throughout the process. Every staff member was friendly, professional and thoughtful in helping us find our home. Thank you Waterfalls!

Amrik · 26 August 2021 · Regents Woking

★★★★★ 5/5

Google

I recently rented out my flat through Waterfalls Woking dealing with Shona West in the process and would have no hesitation in recommending her. She was extremely professional and very reactive, patiently guiding me though the tenancy agreement, deposit, inventory and check in stages of the process happily making suggestions where appropriate.

Vincent · 26 August 2021 · Regents Woking

★★★★★ 5/5

Google

We recently sold our Woking property through Waterfalls, after being impressed in buying it through them a few years before. The entire team provided excellent service throughout, they managed to quickly find buyers and managed the post sales process really well. Would definitely recommend.

Andrew · 26 August 2021 · Regents Woking

★★★★★ 5/5

Google

I have used Waterfalls as my lettings agents for many years, they are always responsive, courteous and efficient. Katie and Rachael were brilliant, and Sue and Bel are newer but just as good. Shona has always sorted any queries promptly and efficiently, with a good sense of humour. I cannot recommend highly enough, I intend to continue using them as my agents for the foreseeable future.

Sally · 26 August 2021 · Regents Woking

★★★★★ 5/5

Google

Rating only, no written review.

GA · 24 August 2021 · Regents Staines upon Thames

★★★★★ 3/5

Google

Rating only, no written review.

Zsoltné · 24 August 2021 · Regents Staines upon Thames

★★★★★ 3/5

Google

Sorry Claire, I needed to retract my post until a matter is resolved.

Ricky · 24 August 2021 · Regents Staines upon Thames

★★★★★ 1/5

Google

Unbelievably inept all all aspect and departments. Never again. Communication and attitudes appalling. Excuses and lack of professionalism.NegativeQuality

Chris · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

Chloe House was the Townend's rep I dealt with for selling the property. She was very professional, pleasant to deal with and a very nice person, in fact, a credit to her Company.PositiveProfessionalism

Miles · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

This journey with renting it's not easy at all, as we hit many walls and we met different types of agents: uninterested, unprepared, cold, unfriendly, unprofessional.Yes, we met them all, but I will focus my attention on those kind, professionals and empathic agents. Callum's bubbly personality made our day last Saturday and he was kind and open to any questions we had. He offered as much as he could and knew. I am proud to say that I felt welcomed. Such a big thing nowadays. Thank you, Callum, your kindness was and is very much appreciated. You did your first letting viewing with us and you were brilliant. Fozley, your promptness, your empathy and your patience to explain us everything was not only the best skills that you proven but the most important ones. I must admit that you definitely exceeded my expectations. A simple phrase as |I will help, I will do| driven by the intention to help says a lot about yourself. You are that type who will go an extra mile just to help, and that's why I decided to stop the rush for a minute and be grateful for you support. Thank you! I hope that your manager knows your value and appreciates you as much as I do because you definitely deserve it. I hope your careers will go in the direction you want it to go. Wish you best of luck! Kind regards, RoxanaPositiveResponsiveness, Quality, Professionalism

Roxana · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

Just a special thanks to Ammar from the sales team for helping me so much along the way in buying my first home through this pandemic definitely recommend him and even Akash and Tom from the lettings team too! Helped throughout the process from moving in and out.

Mohammad · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

Akashbir Cheema was an incredible contact and agent to have in my search for an apartment. He was extremely professional, helpful and communicative. I felt all my needs in search for the apartment were met with care and kindness.PositiveQuality

Mint · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

Foz has been amazing! We have been really impressed with the service from Foz at Townends, friendly and professional. He definitely went the extra mile by arranging a tight move in date for me and was proactive throughout the hole process prior, keeping me updated every step of the way. A massive massive thank you from me and dad :)PositiveProfessionalism

Carmen · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

We bought through Townends Staines and couldn't have been happier with the support we had from them. Chloe and Claire were both so supportive and patient. Highly recommend.PositiveResponsiveness, Quality, Professionalism

Laura · 24 August 2021 · Regents Staines upon Thames

★★★★★ 5/5

Google

VERY PROFESSIONAL & FRIENDLY TEAM. I had a very pleasant experience with Townends. Tayler-Paige & team have always been available when I needed them. I had few challenges moving into the rental property due to COVID-19 but Tayler & team were always supportive and helpful. This definitely took away the stress involved in moving houses during these times. Thank You team. I wish you the best !!PositiveResponsiveness, Professionalism

Partha · 24 August 2021 · Regents Staines upon Thames

★★★★★ 1/5

Google

Critical ,not professional the team in Staines Is my first time when I decide to take a house in rent from agency and is the worst decision ever!!! Google should decide to change as well to minus stars cause this branch in staines deserve minus 1 milion stars !!! From the first agent that showed me the house until the assistant manager, Misleading people , appalling staff , unprofessional ,rude I'm not sure if this arrived to the high general manager but probably they don't since March no one called Still awaiting since March to arrive a plumber to fix the tap water ,now is even broken and can't turn on for the hot water ,the water leak continuosly so mean water lost money lost again. The boiler do not have a good pressure going high pressure, generate very hot water (burning under the shower)then stop to work and have cold water !! Ridiculous frustrating how this is dealing with Probably I should not pay rent until all this are fixed maybe like this is working to get something fixed .NegativeResponsiveness, Quality, Professionalism

Valeria · 24 August 2021 · Regents Staines upon Thames