Regents reviews in Staines upon Thames, Woking, Sunbury On Thames and 1 more

★★★★★ 5/5

Google

Alex has been very helpful throughout, he has been able to answer all of my questions and has dealt with all of my concerns. Alex has presented himself as professional throughout, trusting and able to confidently help me through the whole process, which has subsequently gone smoothly. Highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Steffi · 20 June 2022 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Joe has been so helpful and never complains. He made sure all my Covid concerns were adhered to, and even sold all my excess furniture too. He sold the house for full price twice within 24 hours of going up for sale. The first buyer did not make the Stamp Duty Holiday deadline, so got another buyer without any trouble within 24 hours. In fact, the house attracted a lot of offers, but I got fullorice twice.PositiveResponsiveness, Quality, Professionalism, Value

Helen · 20 June 2022 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Terry, Joe & Rodney were great - they sold our house within 36hours and helped us find exactly what we were looking for. The team were very efficient in responding to emails and calls and made the whole process effortless.PositiveResponsiveness, Quality, Professionalism, Value

Cemaliye · 20 June 2022 · Regents Sunbury On Thames

★★★★★ 1/5

Google

To say we had a bad experience using Townends as our agent to sell our property would be a gross understatement. To elaborate; initially things seemed OK, had plenty of viewings & after 2/3 weeks we had a buyer in place. However, a few weeks later they pulled out citing that they’d found a more suitable property. Obviously this was frustrating but not much Townends could do about that so didn’t hold this against them. We obviously had an eye on the SDDL & by now we are at the end of Nov, so we were back to viewings throughout Dec & not getting any luck in terms of offers. We were now getting slightly frustrated at the number of viewings for which we simply didn’t hear from Townends with any feedback. When we did get feedback the impression we got was that the ‘agents’ conducting the viewings weren’t really doing much to ‘sell’ the property & were simply facilitating a walk round. We also got feedback such as “the property doesn’t have a garage” which begs the question why Townends were arranging viewings with people who’s criteria clearly didn’t align with our property. Anyway, as we neared the Xmas period we were obviously getting nervous at keeping our onward chain intact given we didn’t have a buyer in place. On 18 Dec (Friday before Christmas) Townends gave us a call & just let us know that their office was open on the Mon & Tues of the following week, then the Weds they were shut but they were working from home so were contactable to provide feedback / updates on any offers on the viewings we had booked in on Sat 19 Dec…. Monday comes, nothing. Tues, nothing (we tried to email & call, no response). So we are going in to Christmas without any feedback on the viewings we had despite Townends going out of their way to tell us they were working these days & knowing our situation. In the New Year we issued Townends with their 28 days notice as we were utterly fed up. In this period we actually managed to find a new buyer. We settled for a lower price than we were happy with but weighed up the situation with the SDDL etc & decided it was doable. This is where the fun began. Townends assured us they’d done their due diligence & the buyer was ‘solid’. We basically fast forward 14 weeks (yes, 14) & these buyers still cannot obtain a mortgage offer. As a result our onwards has collapsed as the chain above us realise our buyers have an issue. In this period the goalposts are constantly moved. We had multiple assurances that our buyers “just need to submit 1 bit of paper” and that the offer was imminent. It became beyond a joke. We finally had enough towards the end of April & had no option but to pull out (as we had no onwards to move into!). Then randomly about 5 weeks later Townends call trying to resurrect it as they’d had a call from an agent that was involved further up the line… This was a non-starter as the new SDDL was only 7 wks or so away so completion in the timescale required would have been impossible, so we confirmed this wasn’t a viable option. What I found incredible at this stage was that Townends hadn’t actually told our buyer we had pulled out and so they were being strung along still…! A few weeks later we then get an “Off Market Letter” from Townends stating an completely arbitrary “Termination Date” (which was some 6 months after we issued them with the 28 Days Notice and 6 weeks later than the date we pulled the plug with the replacement buyers) telling us that if we sell within 6 months of said date to any applicant they brought not view our house they’ll come after us for commission. Whilst the principle of such a letter isn’t too much of an issue (very Contractual though especially considering what they’ve put us through!), but the fact they’ve lazily used an incorrect arbitrary date trying to tied us in for a longer period is particularly galling. Also their fee of 1.50% is 50% higher than other more user friendly estate agents in the area so anybody looking to sell I would highly recommend shopping around!NegativeResponsiveness

Matthew · 20 June 2022 · Regents Sunbury On Thames

★★★★★ 1/5

Google

We sold our late parents home with Townsends and the process was so upsetting and stressful, after allowing them to have the keys they only took one buyer around and that buyer wanted to keep going back. When we went to check on the property they had left it unlocked, lights left on and carpets pulled up. Total disregard of our feelings as we had not long lost our mother. We had to take the keys back. They assured us it was not a builder buying the property as we believed it was. So we allowed the sale to continued. which took 7 months to finalise. We now know that in fact they are builders and changed the house into flats. Something we didn’t want as it was our family home and we wanted it to go to another family. They even held out until we dropped the price further as they wanted us to carry out some work for Damp. Which they have now ripped out and changed the wall anyway. Would never recommend this Company. Unprofessional and total lack of respect and they should have been working for us as we paid their fees.NegativeQuality, Professionalism, Value

Ann · 20 June 2022 · Regents Sunbury On Thames

★★★★★ 5/5

Google

We were lucky enough to sell our property via Townends Sunbury, Joe and Terry were excellent, keeping us well informed at every step of the process. Any questions were quickly dealt with. Overall a excellent experience and the team are a credit to the Townends organisation.PositiveResponsiveness, Professionalism

Jason · 20 June 2022 · Regents Sunbury On Thames

★★★★★ 5/5

Google

We were so impressed by the whole team, especially Terry, James and Maxine who managed our sale and purchase. From our first meeting, they were relational and never pushy. Throughout every stage of the process, from marketing and photography to viewings and sales progression, we always had quick responses to our questions. Their knowledge and expertise continually reassured us. We definitely recommend the whole team at Townends, Sunbury.PositiveResponsiveness, Quality, Professionalism, Value

Stuart · 20 June 2022 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Dealing with Townends in Sunbury is pure pleasure, professional, clear in communication. We sold our property with this agency last year and as we decided to rent for some time they have been extremely helpful with finding something for us that met our needs. I would recommend this estate agency to friends and family and for sure will be dealing with them in the future. I loved the fact that their digital customer journey was super easy to use and meant that we could complete the documentation and check in short timeframe - all online! All staff was helpful, however Nadia and Katie were, as always, absolute stars!PositiveResponsiveness, Quality, Professionalism, Value

Sabina · 20 June 2022 · Regents Sunbury On Thames

★★★★★ 1/5

Google

Avoid renting with them if there is lady called Liz Owen involved with the property you are planning to rent . We moved out last August and still no deposit back she is hiding and the agency is doing nothing about it .All they did was rolling yes and saying well we know it’s difficult with Liz we have lots of complaints about her .

Galya · 15 June 2022 · Regents Woking

★★★★★ 1/5

Google

Rating only, no written review.

Haweii · 16 May 2022 · Regents Woking

★★★★★ 5/5

Google

Max offered a personable and attentive service. Made the entire process seamless.

Dylan · 16 May 2022 · Regents Woking

★★★★★ 5/5

Google

Great as always!!!! Highly recommended!

Catia · 16 April 2022 · Regents Woking

★★★★★ 5/5

Google

Rating only, no written review.

Elvis · 13 April 2022 · Regents Addlestone

★★★★★ 5/5

Google

Myself and my wife bought through Stirling a couple months ago. Rich in the sales team single handily made sure the sale went through. The team in branch were very helpful throughout the process.

Steve · 13 April 2022 · Regents Addlestone

★★★★★ 5/5

Google

Darcey and the team at Townends have been great and professional. Definitely recommend Townends for their helpful and pragmatic approach.

A · 13 April 2022 · Regents Addlestone

★★★★★ 1/5

Google

Rating only, no written review.

Akshaya · 12 March 2022 · Regents Woking

★★★★★ 1/5

Google

Rating only, no written review.

Divarti · 12 March 2022 · Regents Woking

★★★★★ 5/5

Google

We had a really good agent in Anna, who moved quickly so we could secure our property and move in swiftly. Excellent customer service and feedback.

Jack · 12 March 2022 · Regents Woking

★★★★★ 5/5

Google

Fantastic service all throughout our purchase. Excellent communication throughout, at every stage. Shout out to Anna for all her help!PositiveResponsiveness, Quality, Professionalism

Barney · 10 January 2022 · Regents Woking

★★★★★ 5/5

Google

Positive: excellent, professionalism , Quality, responsiveness I honestly cant thank Ammar Bhatti and not forgetting yash with his team work enough for the help support excellent customer service and cummunication through out the sale process made so easy and sold my house in 6 days wow .... big thanks to Ammar .... and yes I will 110% recommend romans any time to any one .PositiveResponsiveness, Quality, Professionalism, Value

Charnjit · 9 January 2022 · Regents Staines upon Thames

★★★★★ 5/5

Google

Great experience with renting a property from Townends Sunbury. The process has been smooth and easy. Nadine and Katie are both lovely and very professional. Would highly recommend!PositiveResponsiveness, Quality, Professionalism, Value

Els · 11 December 2021 · Regents Sunbury On Thames

★★★★★ 1/5

Facebook

one of the worst estate agents , i will never allow them to rent my property and will not recommend any landlord to do same . Those in Weybridge branch will skim every penny out, in my case i made the mistake to allow them collect rent on my behalf as i live abroad . This gave them control over the money hence every few month they started deducting extra amount from my rent by false billing and tenants deposit is till date not completely paid . I finally managed to get out of the contract, as i was lucky to have a decent tenant renting my property. They will quote you 5 times more than what the job is worth and will still overbill you once job is done. My advice stay away from these crooks , i am now with a decent agent and i can see how useful a good estate agent can be.

Asim · 24 November 2021 · Regents Woking

★★★★★ 5/5

Google

Terry, Joe & Rodney were great - they sold our house within 36hours and helped us find exactly what we were looking for. The team were very efficient in responding to emails and calls and made the whole process effortless.PositiveResponsiveness, Quality, Professionalism, Value

Cemaliye · 25 October 2021 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Me and My Partner have just moved into out first rental home with the amazing help of Nadine and Katie! They made the process simple and stressfree and where always updating me if I had any questions. Thanks girls!!

Tayler · 8 September 2021 · Regents Sunbury On Thames