Regents reviews in Staines upon Thames, Woking, Sunbury On Thames and 1 more

★★★★★ 5/5

Google

I am very satisfied with the services I received (Styling Ackroyd). The agent Sardorbeck Aripov answered all my questions and all the stages we ha bn d to go through, he was call by me almost every week, and the manager Rob, every week he called me and asked me what stage I was at, what documents I had received from the lawyers, what I sent documents if I need help in case I don't understand. the house at 54 Bryony way is my first house in the UK, I was very satisfied.

Dima · 2 March 2023 · Regents Sunbury On Thames

★★★★★ 5/5

Google

We dealt with the whole team At some point during the process and found them all to be friendly and very professional but it was Bek who secured a purchaser for our property. We were extremely satisfied with the service provided.

Steven · 31 January 2023 · Regents Sunbury On Thames

★★★★★ 5/5

Google

Rating only, no written review.

Gagandeep · 28 January 2023 · Regents Woking

★★★★★ 5/5

Google

Rating only, no written review.

Maricica · 11 January 2023 · Regents Woking

★★★★★ 4/5

Google

I was moving from London to Woking and Alex from Stirling sorted me out well into letting an apartment; he corresponded well and assisted in all formalities of the contract. Particularly, he was available to answer any quick questions and ensured the onboarding was smooth as possible.

Usama · 11 January 2023 · Regents Woking

★★★★★ 5/5

Google

Had such a great experience with the team in staines. David especially did a fantastic job. Communication and appointments spot on. Even on his off days he communicated so i was up to date and felt at ease. Thank you guys im very pleased with your professional service. ⭐️⭐️⭐️⭐️⭐️

Carmen · 1 January 2023 · Regents Staines upon Thames

★★★★★ 5/5

Google

We are returning clients and Anna is professional to the core! Thanks again

Bianca · 29 December 2022 · Regents Woking

★★★★★ 5/5

Google

Extremely pleased with help to find our new home I received from David (Staines SA) same day viewing even though it was late in the day, same evening paperwork done for us, quick and easy through out the process . Recommend doing business with this agency.

Laura · 2 December 2022 · Regents Staines upon Thames

★★★★★ 5/5

Google

Outstanding service from the Sunbury Branch. Joe valued our place and even sold the place for us. He was professional from the beginning right till the end. Communication was brilliant, always upbeat and positive throughout. We got our asking price and this was down to Joe’s negotiation skills. Joe also goes above and beyond and is clearly knowledgeable in his field. Thanks again for the smooth and easy purchase of our flat.

Nishaan · 2 December 2022 · Regents Sunbury On Thames

★★★★★ 3/5

Google

We let our property our through Waterfalls, Woking. Very disappointed with their services because they were not proactive or communicative and didn’t seem to care. I would not recommend them at all. Sounds like the sales side of their business is much stronger than the lettings side. 😞 …

SP · 29 November 2022 · Regents Woking

★★★★★ 1/5

Facebook

I really don’t know how this company is still going, there is no communication between the staff and definitely no communication between the agency and the tenants. We moved into the property and no proper hand over was completed and we were phoned on the morning of our move in to be told we needed to buy a fridge freezer which we were told was included in the property, no apology was given and no proper information passed on to us about the actual move in process or who would meet us at the property. Was told we couldn’t enter the property until 4pm due to it being cleaned but when arriving at the property found hair in the plugs still and toilets filled with lime scale and the shower covered in mould .. not very clean in my opinion. We were left without heating and hot water for the first week we were in which with 2 kids under 2 is not helpful!! Whilst in the property the agency had awful communication and took forever to sort out any issues we had which resulted in us having to go directly to the landlord to get anything sorted, this included being without an oven for over a month during Christmas. We have now moved out of the property in September and have yet to even received a phone call back after calling them over 30 times in regards to an update on the refund of our deposit. We have emailed the head of property management and has even been escalated to the director , although I don’t know how true this is as we have not received any sort of email or phone call. We sent our confirmation on the 18th October to receive of deposit back and our landlord also emailed on 18th as well. Emails ignored again and the head of property management had gone on holiday and not bothered to change her email to out of office so no emails were redirected, just sat in an inbox until she returned. Not setting a good example as a manager in my personal opinion.. Any time we call them all property managers are conveniently out or in a meeting, probably more interested getting the money of new tenants and getting them in than they are the current ones which are ignored and forgotten about. Here we are 7 weeks later and still no deposit and no communication!! I never post or complain but we really are been taken for mugs by this company!! I rang again today and was told I would have a phone call back even after it being marked as urgent , I didn’t hold my breathe on it as I knew no one would phone back and you guessed it right NO PHONE CALL BACK AGAIN!!! If you want to choose an agency that like to throw you in a property take your money and ignore you then townends/stirling ackroyd are your guys!!!! Absolutely shocking and disgusting!! The WORST estate agents I have ever known!!! I’m hoping by posting this they might actually pull their finger out and respond to me and give me my money back!

Anoushka · 15 November 2022 · Regents Woking

★★★★★ 5/5

Google

Superb service, follow through and professionalism from David Rudley, the agent that took time even on his day off to ensure our transition into a new home was flawless.

Mark · 2 November 2022 · Regents Staines upon Thames

★★★★★ 5/5

Google

Shona looked after me through the whole process of becoming an "accidental" landlord. Waterfalls have great links to their maintenance contractors and the whole process for me of renovating my property for letting was smooth. I was well informed throughout.

Andrew · 30 October 2022 · Regents Woking

★★★★★ 5/5

Google

We sold our property through Waterfalls. Anna Doyle and Matthew Parr have been absolutely fantastic in making the whole process as smooth as possible. Despite a number of hiccups up and down the chain they worked really hard with all involved to ensure the sale went to completion. Their professional and calm attitude really helped in what became a pretty stressful time. We are very grateful for the time they took keeping us informed of what was happening and for answering our calls whenever we needed reassurance. We have no intention of moving again for a long time but if we do we will definitely use Waterfalls and will not hesitate in recommending them to others.

Ian · 30 October 2022 · Regents Woking

★★★★★ 1/5

Google

a nigthmare to rent from here.....

Stan · 13 October 2022 · Regents Woking

★★★★★ 1/5

Google

AVOID Malicious crooks that rent dangerous, disgusting, lacking health and safety properties. Make sure that you collect all your evidence, have a legal advice and know your rights if you are unfortunate to deal with them.

Quepasaxxxx · 3 October 2022 · Regents Staines upon Thames

★★★★★ 5/5

Google

Amazing experience all the way round! Moving in was super smooth and easy, thanks so much to David who helped me through every step as well as was as kind as to make his way out of today's bank holiday to be able to give me the keys so I could move in on the planned date. Despite the sudden and unexpected situation, his actions gave me a feeling of relief and certainty that despite the news I could still stick to my plans for the move. Couldn't recommend him more !

CM · 3 October 2022 · Regents Staines upon Thames

★★★★★ 5/5

Google

Terry and the team sold our house in Shepperton and we couldn't have been happier with their service. They found us a buyer really quickly and agreed an offer over the asking price. I would highly recommend them to anybody.

Aaron · 3 October 2022 · Regents Sunbury On Thames

★★★★★ 1/5

Google

Time wasters

Kristian · 3 September 2022 · Regents Staines upon Thames

★★★★★ 5/5

Google

David's dealing had been professional throughout and also very helpful. I was coming from a different city, so physical viewing wasn't possible - David was prompt in arranging the video viewing and we managed to get the flat quite quickly!

Raman · 3 September 2022 · Regents Staines upon Thames

★★★★★ 5/5

Google

David has been a great asset and has been very helpful with finding us a property to rent from in the London southwest area. Has helped acting as a great communicator between us and the landlord. Very reliable and thorough for each step on the way!

Robin · 3 September 2022 · Regents Staines upon Thames

★★★★★ 5/5

Google

Everyone we dealt with at Waterfalls was professional, friendly and efficient, no matter what their particular role was. We felt well looked after and above all we appreciated their expertise and were confident that we could trust their advice. We followed their recommendations and the result was a smooth process and progression through from sale to completion. I would also say that their various online marketing tools are very good and well executed, while communications and updates were efficiently handled.PositiveResponsiveness, Quality, Professionalism, Value

Lydia · 28 August 2022 · Regents Woking

★★★★★ 5/5

Google

Rating only, no written review.

Paul · 26 August 2022 · Regents Woking

★★★★★ 1/5

Google

Rating only, no written review.

Sam · 26 August 2022 · Regents Woking