Trusted Agent profile
★★★★★
1,497 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,497 reviews on 1 platform, rated 4.4 out of 5 overall.
1,497
Reviews on Google
All 5 offices
Portico's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GooglePortico and Michael were very helpful in finding us a rental property. Michael ensured everything was done at speed, which was necessary due tp the short amount of time we had.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleMatt’s friendly and professional approach was just what I needed after many months of struggling with other letting agencies. He was really thoughtful and thorough in his approach. Will be using Portico again purely to deal with Matt!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI have rented my flat through Portico and I have to say my experience was great with the whole team I have liaised with. Professional and responsive, Michael Chapman followed through the whole process and has been of great help and assistance, proactive in getting everything sorted as smoothly as possible.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleThanks for Michele from Islington office hi was so help full to move new property
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleWe had a great experience finding a rental property with Matt Phillimore. He is always friendly and quick to respond. He guided us through the process and answered all our questions. Highly recommend! Thanks for all your support.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleWe had a great experience from the very beginning with Matthew Phillimore. In just one week, we secured a beautiful flat. Matthew was very responsive throughout the entire process. Thank you for all your help!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleUsed Portico to find a flat between friends. Allocated Matthew by the team and he was extremely useful and very impressed with how professional he was. Always at hand helping us with different questions and making the process as smooth as possible. From showing me around the property all the way through to handing over the keys made it feel seamless and stress free - thank you Matt.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleTerrible service. Takes them more than three weeks to respond for an essential problem in the property. And their answer is “you are on your own.”
Dear Ozlem Yildiz (alumni), We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleIn January, I viewed a few Portico properties, which Salma arranged for me. She is very kind and proactive in arranging for me to view properties. She knows the condition of each property very well, and I really appreciate her service.
Dear Wan-chen Chang Customer care is important to us so we really appreciate you taking the time to … More
1/5
GoogleThe least professional agency I've ever worked with. Charlotte the manager is largely unresponsive, incredibly derogatory and accused …
Good Afternoon, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for … More
5/5
GoogleWe had a great experience with portico Highbury. Its our first time renting and our guide Mike was amazing, friendly and exceptionally helpful. He made sure we were kept up to date at every point and clearly explained everything we needed …
Dear Richard Cheung Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleWe have been speaking to Melissa and she is very prompt in replying and takes accountability in her communication. She’s super speedy in getting our issues resolved or at least letting us know the status of everything. Prior to Melissa we’ve been having trouble with property managers being responsive.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleI would like to say how great everyone dealing with my move in was. I would like to highlight Michael Chapman as a key figure in everything. Any issues or questions I had, I could go to him. Very dependably and always guaranteed a timely and comprehensive response. Thank you Michael for everything.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
1/5
GoogleDo not respect the law. DO NOT USE THIS CRAPPY AGENCY. 1. Entered the property we rented without our consent and without notice on at least 4 occasions while we were renting, for no valid reason. Leaving dirt …
Dear Léane DUFIS-SIMON , Thank you for your feedback. I’m sorry to hear about your experience. … More
5/5
GoogleCullen & Finlay were incredible to work with. Very responsive & helpful throughout the process. Couldn't recommend the team & Portico more highly, thanks to them the the whole process to renting the flat was seamless. Thank you!
Dear Suzannah Plimmer Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleTerrible service, seems like no one does their job properly there, especially when looking after the tenant. I've lived in London for a decade and this was by far the worse experience I had, would not recommend.
Dear Juliana Miraglia, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI had the privilege of working with Cullen and Fin who were lovely and worked very hard to help me and my partner find a home. Would definitely reccomend them!
Dear Sukhi Sandhu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFinlay was a great agent to work with, very responsive and knowledgeable about the properly. I appreciated how proactive he was in asking for feedback to make sure he understood my priorities. Would definitely work with him again in future.
Dear Elizabeth Nations Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
GoogleRating only, no written review.
Marie Carr, we truly appreciate your honest feedback.
5/5
GoogleJess has been involved with managing my property for 7 years and now leads on it. She has consistently been very responsive to both myself and tenants and is very proactive. I cannot recommend Jess highly enough.
Dear Simon, thank you for your wonderful 5-star review! We’re very happy to hear that Jess provided you with an excellent service. Our team is dedicated to ensuring you receive a smooth and professional experience and your kind words mean a lot to us. We really appreciate your support!
5/5
GoogleI would like to say thank you to Mychris for helping me on my property search journey as i have come from outside UK, i had no knowledge of the right to rent procedure and she guided me in learning about who to call, how to obtain my BRP and share code, i am grateful as although we did not rent through her , she made my property search journey easier.
Dear Charlenè Anne Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMychris was very helpful. She did not fail to provide all the information i asked her. She went above and beyond to look for the answes to all my questions. Her professionalism was brilliant, and i am very grateful for her. I have full trust in her dealing with any of my queries and help.
Dear Pooja Varsani Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHeidi was very helpful in finding us a flat during these tricky times! Lots of tips and honest advice and we are very greatful! :)
Dear Hazelsrandomvlogs Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSuch a smooth move in process, Ehsan was unbelievable and always there if need any questions answering, helped us move into a wonderful flat. Would highly recommend. Welcome gift was lovely as well
Dear Archie King Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Portico has 1,497 reviews across its five offices, rated 4.4 out of 5 overall: 1,497 on Google.
London (26 Museum Street) has the most, with 380 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.
The five Portico offices, by town:
