Portico reviews in London

★★★★★ 5/5

Google

I cannot fault the support, advice and help Charlotte has given me as a landlord. I have worked with her for a few years now and find her friendly, personable and a great communicator. She is always willing to help, enabling things to run efficiently and smoothly for everyone.

Sue · 13 July 2025 · Portico London (102 Highbury Park)

★★★★★ 1/5

Google

Absolutely useless people. I have put an offer for studio and waited 2 days . They did not even come back to me and when I called they said it was let already. If the studio was let why did you not come back and informed me. …

Shukrullo · 13 July 2025 · Portico London (26 Museum Street)

★★★★★ 5/5

Google

Cullen was excellent and portico made the process easy!

C · 4 July 2025 · Portico London (1 Theberton Street)

★★★★★ 2/5

Google

Mixed Experience with Portico Portico was helpful in finding our flat and knowledgeable about the property and area. Some team members were friendly and approachable, and their occasional effectiveness in communicating with the landlord was appreciated. However, our experience during the tenancy, and the end of tenancy in particular was disappointing. Communication was often rude, condescending, and reactive rather than proactive. Specific issues included: - A 4-week delay in resolving a broken fridge. - Attempted deposit claims for items clearly undamaged in their own checkout report. - Excluding tenants from key communications about the deposit return. - Poor organisation, such as not having a copy of the flat keys, delaying viewings, and arriving 45 minutes late for key pickups. Overall, while they were initially helpful, the end-of-tenancy experience left much to be desired.

Sam · 23 June 2025 · Portico London (1 Theberton Street)

★★★★★ 1/5

Google

I'm unsure how this business is legal, and even less sure how the employees sleep at night. Also if you're a landlord and you use these people you're just as much a part of the problem. We viewed and went through the offer stages for a flat with portico. Portico require you to take tenant insurance (unlike anywhere else) which can only be bought via their sister company. They also push you to take a "zero deposit" scheme in which you pay them another £70 a month for absolutely nothing (and I mean seriously push- we had the winning bid and they kept calling threatening that "the landlord is reconsidering another 15 viewings" unless we take the zero deposit scheme). Scammers and absolute scum. Check trustpilot for other real reviews.

Louis · 23 June 2025 · Portico London (1 Theberton Street)

★★★★★ 1/5

Google

Portico evicted us from our home due to a system error which they didn’t bother to investigate. Despite sending evidence of our rent payments, they insisted we were in arrears. They finally admitted fault when we had gone past the eviction date. This was incredibly stressful, made worse by the fact that the were uncontactable. Even our landlady struggled to get hold of them, and asked us if we had other contact details for them. Weirdly, they were able to call us immediately when we left a review about this. Now they are late to pay us our deposit, despite our landlady confirming that she released it weeks ago. They are past the legal deadline to pay this back. Do not use this estate agents - awful for landlords and tenants.

Daisy · 23 June 2025 · Portico London (1 Theberton Street)

★★★★★ 5/5

Google

Really good experience at this viewing. Jodie showed me round and made me feel comfortable even when I was being indecisive!

Emily · 20 June 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

Spoke to Jodie who made the letting experience stress free and very smooth - thank you!

Olivia · 20 June 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

Amazing experience with Portico! Matt helped my partner and I find and view our flat whilst we were travelling and made the whole experience easy and enjoyable :) such a great service would highly recommend

Tasha · 20 June 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

Really happy with my experience renting through Portico in Battersea. From the first viewing to moving in, everything was straightforward and well-handled. Jodie was especially great, super friendly, quick to respond, and genuinely helpful throughout the whole process. She made what can often be a stressful time feel really easy. Would definitely recommend them to anyone looking to rent in the area.

Kashif · 20 June 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

EDIT June 3rd 2025(Post Moving Review after 5 Years): Due to my move abroad I left the property after 5 years. I can confirm everything was great. I really want to give a shout-out to Ieva who dealt with any issues swiftly and professionally. Really can recommend Portico, and if you get Ieva as your property manager you are guaranteed to be in great hands! ---- 2020 NOV: I am about to move into the new property tomorrow and so far experienced a very good Customer service. Jodie (Camden Office) replied immediately to any questions and the entire process from me expressing interest to signing the contract took less than a week. I would definitely recommend her! I have also received an email with 2 contacts for property management issues and questions. I can see from older reviews that it sometimes took them a while to respond to issues however, seeing that they were quite organised so far and provided me these 2 contacts I believe this won't be an issue. To sum up: I am now looking forward to be moving in and would recommend the Camden Office & Jodie at any time!

Kat · 20 June 2025 · Portico London (3 Parkway)

★★★★★ 5/5

Google

Very efficient good communication, did not try and misrepresent the property, nice and kind staff. Would rent from again!!

Matthew · 1 June 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

As a person that works in the business, I was pleased with the service. It has been an absolute pleasure to work with Jodie, very responsive and helpful.

Salvatore · 20 May 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

Matt has been absolutely amazing throughout the entire letting process. Professional, proactive, and incredibly supportive, he made everything seamless from start to finish. He always kept us updated, answered every question with clarity and patience, and went above and beyond to ensure we were happy and comfortable at every stage. Truly one of the best agents we’ve worked with, highly recommend!

Florence · 20 May 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

My fiancé and I had the easiest experience renting through Portico, all thanks to the lovely Jodie! She went above and beyond every time even responding outside of working hours to make sure we felt secure in our renting process! Honestly cannot recommend her services more, she is the friendliest and most efficient lettings agent I have worked with in a very long time.

Amy · 20 May 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

Really pleased with my experience here, Jodie was especially helpful!

Natasha · 20 May 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

Jodie was really helpful and friendly during my moving process! I would strongly recommend her to anybody looking to move.

Meg · 20 May 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

Very happy with my experience letting from Portico. Special thanks to Jodie for being incredibly helpful and responsive throughout the process

Taran · 20 May 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

Had a really positive experience finding a place to rent with Jodie Nightingale. Looking for a flat in London is so stressful, especially finding one suited to your requirements and budget, but Jodie’s relaxed and understanding nature made the whole thing so much easier. Highly recommend!

Isy · 20 May 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

Had a great experience with Portico, spoke with Jodie who was very helpful- thank you!

Hen · 20 May 2025 · Portico London (129 Northcote Road)

★★★★★ 5/5

Google

We have an amazing experience with Portico helping us find the perfect place to rent! Matthew Phillimore has been super helpful with all the information we have needed and accommodating with move in dates. Would highly recommend when looking to rent your next property.

Chloe · 20 May 2025 · Portico London (129 Northcote Road)

★★★★★ 1/5

Google

Very bad their service. They showed us one bedroom flat and said us to confirm them by other day within 4pm. Then we called them to confirm for shifting as we have interested to go. But they did not pick up the call, send them message and email, no response. The girl who showed our house called- Cullen, gave us her personal number while showing thr flat, I knocked there as well. But no response. At least they should have picked up the call or replied the mesaage that the flat is not available right now. They did not inform us anthing. Very very bad service, very bad.

Rumana · 16 May 2025 · Portico London (3 Parkway)

★★★★★ 4/5

Google

In our rental experience we found Mike Chapman very helpful, approachable, polite and good with communications. We would rate Mike personally 5/5 and we are really happy that he was our guide through this process... but we had some issues …

M · 13 May 2025 · Portico London (102 Highbury Park)

★★★★★ 5/5

Google

Hugo was so helpful and always available to assist us with any enquiries my boyfriend and I had renting our place! The team was super friendly!

Nicole · 4 May 2025 · Portico London (3 Parkway)