Trusted Agent profile
★★★★★
1,513 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,513 reviews on 1 platform, rated 4.4 out of 5 overall.
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Portico's five offices, most reviewed first. Each has its own page.
Showing 1,507 reviews on Google only. Show every review
5/5
GoogleI can't recommend Portico more, especially Gurtegh and Shayamal, they are the best agents I've ever experienced genuinely, they have become friends of mine due to how the managed the relationship during the process, I wish all employees of businesses went this above and beyond for their clients....
5/5
GoogleJodie was great, thank you!
Dear Bode Bamkole We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
GoogleI rented a place from Portico for a year. The flat was fine, nothing wrong there, but the communication from Portico was appalling throughout. We asked repeatedly for access to our meters (which were locked away in cupboards we weren't provided with keys for) and the flat had two large cupboards full of the previous tenants' stuff (as well as some of the landlords') which was never removed, even after we asked multiple times. Almost impossible to get a reply to an email. Not bad people, just not very good property managers. Would absolutely not recommend renting through this company.
Dear Hannah Tomes, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleThank you so much for coming so quickly to let me in when I locked myself out today, I really appreciate it! Sorry I didn’t catch your name!
5/5
GoogleHad a really great experience with Rupert and Cullen. They were very quick to respond and helpful. I would recommend using them!
5/5
Googlegreat working with jodie!
5/5
GoogleEasy to communicate with and everything on time - would recommend to use again
5/5
GoogleJodie was brilliant and helpful!
5/5
GoogleJodie was extremely helpful in making sure that everything was all sorted for our move in!
Hi, Tobin Barker! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleFantastic service on move in.
5/5
GoogleJodie has been extremely helpful and efficient with the process.
1/5
GoogleAWFUL experience. If I could give Portico 0 starts I would, I truly could not recommend them less. The lack of communication was the first and most prevalent issue throughout our Tennancy (which was cut short due to a hazardous mould issue which was flagged many times before and during the Tennancy). My flatmate and I spent hours and hours of our time trying to draw attention to and rectify the multiple issues with the property, some more serious than others, on many occasions we were ignored and on some occasions the portico employees were actually very rude. I will not name names but a lady in the Highbury office in particular. The ordeal with portico cost us a great deal financially but also in terms of stress, not to mention the health implications of living in a damp flat for 5+ months during the height of winter, in an uninsulated room, where the radiator fell off the wall and the heating did not work initially. I don’t ever leave bad reviews but I seriously believe people should avoid this service. Would not wish it upon others, particularly when you are overpaying for a property and working hard to do so! The issues were never ending , and I was constantly in awe of the audacity of Portico to try and charge us for various things that we flagged as issues many times to them and were not our fault. If you have the misfortune of using Portico, I reccomend you keep a record of your engagement with them. Other problems included a gas leak for the first four months of the tenancy, the flat not being cleaned before our arrival, marks all over the place, broken kitchen appliances and shelves, the list goes on. I hope portico work to improve their service and treatment of their clients. Please note the is experience was between August 2024 and March 2025
Dear Rose Slater, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
1/5
GoogleNot open at 4pm when advertised to be open till 6pm!
Dear Paul Stoll, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleHugo was very helpful and professional during our viewing.
5/5
GoogleI had a viewing with Hugo yesterday, and I was really impressed by his professionalism and attention to detail. He took the time to understand what we were looking for and was extremely helpful throughout the process. Friendly, approachable, and very knowledgeable. Overall, a great experience, I’d definitely recommend Hugo!
5/5
GoogleHugo, our letting agent, was a great help and communicated everything clearly
5/5
GooglePortico has been incredibly helpful during the entire process of letting out new flat!! This is all thanks to Brandon, who’s answered every single one of our annoying calls, and who’s offered his help at all times. From paperwork, to key release and after move-in requests, Brandon always picks up the phone and offers the most he can. This is particularly appreciated at a time where all letting agencies are busy dealing with all the move outs triggered by the change of rules. It is the third letting agency I deal with since moving to London over 6 years ago, and it is the first one that is actually honest, and helpful. Thank you Brandon!
Thank you, Badr, for your wonderful feedback! We're thrilled to hear that Brandon provided you with such reliable support throughout the letting process. Helping people find and enjoy the right home is at the heart of everything we do, and your kind words will be shared with our team to encourage their continued dedication to honest and quality service.
1/5
GoogleVery disappointed with how Portico handled our TDS deposit dispute. The landlord’s evidence was successfully submitted to TDS, while the evidence we submitted through Portico’s official system was not. The whole process was confusing and raised serious concerns about how fairly and professionally deposit disputes are handled. I would not recommend renting through Portico. Tenants should be very cautious.
Dear Sun Yongxiang, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GooglePortico has been fantastic with communication and speed of delivery. I called around 2pm and 3 hours later was set up with a viewing! Rupert was fantastic, knew the property as if it was his own, and was really helpful in giving every detail we’d need. I definitely recommend Portico, and hit Rupert up if you are looking for a property in the North!
Thank you, Raffaello, for your fantastic review! We're thrilled to hear that you found our communication and speed of delivery to be excellent, and that Rupert provided you with the support and detailed information you needed. Helping people find the right home is at the heart of what we do, and your recommendation means a lot to us.
5/5
GoogleJodie was incredibly helpful, friendly and professional and made the whole process feel very easy.
Thank you, Daniela, for your wonderful feedback. We're thrilled to hear that Jodie was incredibly helpful, friendly and professional, making the whole process feel very easy for you. Our goal is to ensure every stage of the property journey is clear and supportive, and your kind words will be shared with the team.
5/5
GoogleGreat experience selling my flat with Shyamal and his team. Everything was handled smoothly from listing to completion, with good communication and end result. Would highly recommend.
Dear Alexandra Vernon We greatly appreciate your 5-star review and the time you took to share your experience with Shyamal and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleMy wife and I had the pleasure of meeting Ben L for a walk-in appointment. We were new to the UK and were having great difficulty getting anyone at agencies across the city to speak with us. Ben accepted us as walk-ins and allowed us to see several units. Ben was very communicative and worked hard to get our offers in front of prospective landlords. Ben left such a great impression on us and were thankful for the hard work he put forth on our behalf.
5/5
GoogleMy husband and I moved to London at the beginning of May, and one of our first priorities was finding a flat. We contacted several letting offices, but many never responded to our inquiries. We actually found Portico simply by walking through the Highbury neighborhood and from the moment we walked in Ben Lahcini made us feel welcome. Ben took the time to understand what we were looking for and even showed us a flat that same day. Over the following days, he arranged several more viewings and was always responsive, professional, and genuinely invested in helping us find the right place. His willingness to help without hesitation kept us optimistic during what can be a very competitive and stressful rental market in London. Although we ultimately found our home through another agency, we're incredibly grateful for the time, effort, and kindness Ben showed us throughout our search.
Dear Camille Ancheta, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Ben. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleGreat experience at Portico, really thorough and simple process. Ben Lahcini was the agent who I went through and couldn’t be more happy. Friendly, clear and if I had any questions he was quick to answer! Also stayed in touch after the move to make sure everything went well!
Dear Tony Harrison We greatly appreciate your 5-star review and the time you took to share your experience with Ben. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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London (26 Museum Street) has the most, with 381 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.
The five Portico offices, by town:
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