Portico reviews

★★★★★ 5/5

Google

(Editing old review from 2 years ago): We have just finished being with Portico for 2.5 years and can’t complain at all. Property manager Kadi has been amazing to deal with and they always sorted out maintenance issues quickly. Easy company to deal with! Old review: Finlay Winters has been a real pleasure to deal with. They were able to quickly arrange a viewing for us and ensured that we could move through the referencing process as quickly as possible to meet our personal moving deadline. Being new to London we had hundreds of questions and Finlay was always quick to respond and find the answers. Finlay and Portico was a breath of fresh air from other agencies we had been dealing with!

Seb · 16 June 2026

★★★★★ 5/5

Google

I had an excellent experience working with Cullen & Portico. From the very beginning, Cullen was incredibly quick and proactive. After taking my details, she immediately shared a video of the flat, which made the whole process much easier and more transparent. She provided all the information I needed, answered every question clearly, and made me feel completely confident and safe in moving forward with an offer. Throughout the process, she explained each step in a simple and structured way, which made everything smooth and stress-free. She definitely has “get the job done” mentality, and I appreciate that a lot, thank you for making this such a positive and seamless experience.

Selman · 13 March 2026

★★★★★ 5/5

Google

Portico have managed the property I’m renting extremely well over the past year. A huge thank you to Kadi for always staying on top of everything and being consistently amazing. Thanks as well to Pam, who has been equally excellent throughout. The start of the tenancy was quite tumultuous, and the contract process was a nightmare due to the landlord, which initially gave me some reservations. However, since then, Portico have been fantastic, and their ongoing management has been outstanding.

Abdul · 13 January 2026

★★★★★ 5/5

Google

We had a fantastic experience with Portico throughout our recent property viewing, and in particular with Rupert, who was exceptional from start to finish. The viewing itself was thorough and informative. Rupert went above and beyond a standard tour, pointing out details and features of the property that we almost certainly wouldn’t have noticed ourselves. He took the time to answer every one of our questions in depth and was incredibly knowledgeable, which gave us real confidence throughout the process. Following the viewing, Rupert has continued to be extremely responsive and helpful, answering our follow-up questions quickly and providing clear guidance and advice as we’ve navigated the offer process. His professionalism, enthusiasm and genuine willingness to help made what could have been quite a challenging and stressful experience feel straightforward and positive. Rupert is a real credit to Portico. His personable approach, attention to detail and excellent communication made a lasting impression, and we wouldn’t hesitate to recommend both him and Portico to anyone looking for a property.

Tegen · 22 July 2026

★★★★★ 5/5

Google

Portico has been fantastic with communication and speed of delivery. I called around 2pm and 3 hours later was set up with a viewing! Rupert was fantastic, knew the property as if it was his own, and was really helpful in giving every detail we’d need. I definitely recommend Portico, and hit Rupert up if you are looking for a property in the North!

Raffaello · 15 August 2026

★★★★★ 5/5

Google

I would like to share my experience with Portico Islington. They have been very supportive from the beginning of our rental journey. Cullen, the Lettings Manager, was extremely helpful during the renting process. After that, Kadijatu, our Property Manager, has been very friendly, supportive, and always there for us with the best possible solutions. I would like to say a BIG thank you to everyone, especially to Kadi, for being so patient, cooperative, and responsive throughout. Regards, Oya

Burcu · 23 May 2026

★★★★★ 5/5

Google

He was insanely helpful and very open to explaining different areas pf the flat. Thank you Rupert

Ahmed · 22 July 2026

★★★★★ 5/5

Google

Rohan was extremely communicative throughout the viewing process, and very accommodating when my plans changed at short notice. He shared lots of helpful context about the property and the area, and kept me well informed regarding similar properties on the market.

Chidi · 10 December 2025

★★★★★ 5/5

Google

Cullen, our letting agent, was an absolute star throughout the entire process. We had a lot of questions before move in date, and Cullen was always available to pick up the phone and find a solution for anything thrown at her. Very professional, would be very happy to work with her again!

Nick · 1 March 2025

★★★★★ 5/5

Google

Thank you, Cullen, for being very warm, proactive and responsive. Not every agent are these things, but Cullen made me feel like she wanted what was best for me vs just trying to turn through a transaction. When working with Portico, try to work with Cullen - I would again!

Gina · 16 March 2025

★★★★★ 5/5

Google

Finley Winters was excellent to deal with. He was incredibly accommodating and informative bringing both professionalism and warmth to what can so often be a stressful and dispiriting process. Not the case here. While we we not successful with our offer on this occasion, I would certainly reach out to Finley and Portico for any moves in the future and happily recommend Portico to anyone.

Aiden · 23 June 2024

★★★★★ 5/5

Google

Impressive customer support!! Thank you Malaika for finding the perfect flat and being very patient. Malaika was very helpful and engaging and navigated my partner and I through the entire process making it as smooth as possible. She was always there to answer my questions and showed a lot of attention to the finer details in which I required, showing great support to myself and my partner. We are so happy with the outcome, thank you again Malaika :) I can't recommend Malaika and Portico highly enough!!!

Sophia · 15 July 2023

★★★★★ 5/5

Google

My letting agent, Cullen, was absolutely fantastic throughout the entire moving process! She was always available to answer any questions quickly and made everything so smooth. Cullen was incredibly friendly, helpful, and professional, making what could have been a stressful time so much easier. Thank you, Cullen!

Kate · 5 March 2025

★★★★★ 1/5

Google

I let my flat through Portico for 12 months and they were AWFUL!!!! They took months to reply to basic/simple emails and took 4 months to refund us £700 for an error on our invoice. Also had issues with continuity and multiple employees asking us the same questions repeatedly. We have been in touch with the tenant and she had similar issues with not responding to simple emails. If you’re thinking of letting your property through Portico - steer well clear!!!! It’s a shambles!

P · 15 July 2025

★★★★★ 5/5

Google

Finlay was a great agent to work with, very responsive and knowledgeable about the properly. I appreciated how proactive he was in asking for feedback to make sure he understood my priorities. Would definitely work with him again in future.

Elizabeth · 13 April 2025

★★★★★ 5/5

Google

Cullen & Finlay were incredible to work with. Very responsive & helpful throughout the process. Couldn't recommend the team & Portico more highly, thanks to them the the whole process to renting the flat was seamless. Thank you!

Suzannah · 13 April 2025

★★★★★ 1/5

Google

Portico evicted us from our home due to a system error which they didn’t bother to investigate. Despite sending evidence of our rent payments, they insisted we were in arrears. They finally admitted fault when we had gone past the eviction date. This was incredibly stressful, made worse by the fact that the were uncontactable. Even our landlady struggled to get hold of them, and asked us if we had other contact details for them. Weirdly, they were able to call us immediately when we left a review about this. Now they are late to pay us our deposit, despite our landlady confirming that she released it weeks ago. They are past the legal deadline to pay this back. Do not use this estate agents - awful for landlords and tenants.

Daisy · 23 June 2025

★★★★★ 1/5

Google

I'm unsure how this business is legal, and even less sure how the employees sleep at night. Also if you're a landlord and you use these people you're just as much a part of the problem. We viewed and went through the offer stages for a flat with portico. Portico require you to take tenant insurance (unlike anywhere else) which can only be bought via their sister company. They also push you to take a "zero deposit" scheme in which you pay them another £70 a month for absolutely nothing (and I mean seriously push- we had the winning bid and they kept calling threatening that "the landlord is reconsidering another 15 viewings" unless we take the zero deposit scheme). Scammers and absolute scum. Check trustpilot for other real reviews.

Louis · 23 June 2025

★★★★★ 2/5

Google

Mixed Experience with Portico Portico was helpful in finding our flat and knowledgeable about the property and area. Some team members were friendly and approachable, and their occasional effectiveness in communicating with the landlord was appreciated. However, our experience during the tenancy, and the end of tenancy in particular was disappointing. Communication was often rude, condescending, and reactive rather than proactive. Specific issues included: - A 4-week delay in resolving a broken fridge. - Attempted deposit claims for items clearly undamaged in their own checkout report. - Excluding tenants from key communications about the deposit return. - Poor organisation, such as not having a copy of the flat keys, delaying viewings, and arriving 45 minutes late for key pickups. Overall, while they were initially helpful, the end-of-tenancy experience left much to be desired.

Sam · 23 June 2025

★★★★★ 5/5

Google

Finding a flat was so easy and relaxing through Portico! Cullen was especially so friendly and helpful. I recommend!

Katie · 1 November 2025

★★★★★ 5/5

Google

Portico proved an excellent service in helping us find our new home in London. We finally have our home and are very pleased. Christos was an absolute star and has the patience of a saint. He showed us so many properties as they are all so different and really supported us in taking our time to make the right decision and find the right place for us. Would highly recommend Portico to anyone looking to rent.

Patrycja · 14 September 2022

★★★★★ 5/5

Google

I had Kadi from Portico's Islington office as my property manager during the tenancy. She's super responsive, friendly, and quick to handle any requests or questions I’ve had. Communication with her has been smooth and easy throughout and even after the tenancy. I really appreciated her professionalism and can't thank her enough for her assistance.

Mo · 10 December 2025

★★★★★ 5/5

Google

Great support from Elianna while renting with Portico! She was so kind and lovely, had kept me promptly informed whenever there was an update throughout the process. I appreciate her help so much! Highly recommend Elianna and the Portico Islington team :)

Mo · 23 June 2024

★★★★★ 5/5

Google

I’ve had a great customer and rental experience with the Portico Islington team. They have helped answer my questions and queries. Tom was very receptive, understanding and funny he was always on the look out for properties that might be …

Wendy · 23 June 2024