Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe have been letting out our flat for 7 years and have tried multiple agents, but Portico is far and away the best, and as a result we've used them now for several years. They are efficient, communicative and operate to a high standard. We've had the same Property Manager throughout our time letting with them, which has been excellent for continuity and relationship-building. I wouldn't hesitate to recommend them.
J · 20 September 2025 · Portico
Agent replied · 20 March 2026
Dear J & A A-w
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleDO NOT ACCEPT NDO DEPOSIT PAYMENT.
ALWAYS CASH! DON'T BE FOOLED
Riccardo · 20 September 2025 · Portico
Agent replied · 20 March 2026
Dear Riccardo Ferracin,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
GoogleGood experience letting my property through Portico on Museum Street - Brandon was on hand to help where needed and the process was simple and straightforward 👍 …
Dylan · 13 September 2025 · Portico
Agent replied · 13 April 2026
Dear Dylan Clerkin
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 1/5
GoogleDO NOT ACCEPT NDO DEPOSIT PAYMENT.
ALWAYS CASH! DON'T BE FOOLED
Riccardo · 13 September 2025 · Portico
Agent replied · 13 April 2026
Dear Riccardo Ferracin,
We value your feedback and sincerely appreciate you taking the time to share … More
★★★★★ 5/5
GoogleMichael made the finding, process and move in for my property so simple and personable. Thanks to him and the team at Portico everything made it one of the smoothest moves I’ve done. Props to Michael Chapman and the Portico team for making getting a new tenancy such a joy !
CB · 1 September 2025 · Portico
Agent replied · 30 December 2025
Hi, Cb Drums! Thanks for the great review!
All the best, Customer Care Team
★★★★★ 1/5
GooglePortico took a reservation deposit from us and then gave our flat away to another tenant without cause. They then took weeks to repay our deposit back despite constant reminders. We were left without a flat to live in having spent hours on …
Neel · 22 August 2025 · Portico
Agent replied · 13 April 2026
Dear Neel Shah,
We appreciate your feedback and thank you for taking the time to let us know … More
★★★★★ 5/5
GoogleOur experience with Finlay and Portico couldn't have been better. Finlay was super friendly and quick on his feet, ready to reply to messages and solve problems. I am super happy with the new place and cannot be more grateful for the team …
Victoria · 22 August 2025 · Portico
Agent replied · 2 September 2025
Dear Victoria Zabeo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Finlay and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to … More
★★★★★ 1/5
GooglePortico did not acknowledge us confirming our notice on a fixed tenancy of 12 months and tried to trap us into another month of renting after ignoring multiple emails and calls. …
Lily · 22 August 2025 · Portico
Agent replied · 30 March 2025
Dear Lily Mcdermott,
We appreciate your feedback and thank you for taking the time to let us know … More
★★★★★ 5/5
GoogleMatthew and the team have been amazing. The process of renting through portico felt easy and we were kept updated throughout. Professional and friendly!
Aleyna · 20 August 2025 · Portico
Agent replied · 20 March 2026
Dear Aleyna Turgutogullari
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJodie was very professional and helpful, she kept me updated with progression of the tenancy and has kept me updated with issues I have reported.
Max · 20 August 2025 · Portico
Agent replied · 20 March 2026
Dear Max Heard
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI thoroughly enjoyed the viewing in Camden! Hugo was very professional and communicative throughout the process.
Max · 20 August 2025 · Portico
Agent replied · 20 March 2026
Dear Max Graham
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHugo and Sal showed me around a few properties which they recommended, they were super helpful and very polite - recommended them to a few of my colleagues at work and they have managed to help them to find properties.
Alisa · 20 August 2025 · Portico
Agent replied · 20 March 2026
Dear Alisa M, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleHad a flat viewing in Camden led by Hugo, who was most helpful and informed on the property. He gave a very helpful and honest insight, which is much appreciated.
Esmile · 20 August 2025 · Portico
Agent replied · 20 March 2026
Dear Esmile Macyte
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience with Matt - fast and efficient responses and always happy to help.
Ewan · 11 August 2025 · Portico
Agent replied · 20 March 2026
Dear Ewan Gray, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matt. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWas looking for an apartment around a month ago. I had reached out to Portico Camden and was put in touch with an agent called Hugo. He carefully listened to my annoyingly long list of requirements and found me the perfect place. I am now moving into my new place and really could have not found a better place and a better experience with him and Portico. ❗️Make sure to ask for Hugo Fanning❗️
Filippo · 9 August 2025 · Portico
Agent replied · 20 March 2026
Dear Filippo La Scola
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWould definitely recommend! We had the pleasure of working with Mike and he was absolutely lovely. He was so professional, kind, and easy to deal with throughout the whole process. He made the total experience feel smooth and positive. Couldn’t have asked for better - thank you so much!
Chelsea · 2 August 2025 · Portico
Agent replied · 30 December 2025
Dear Chelsea Chapman
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt is my first time renting in London and the Portico team Highbury has been amazing. Michael guided me through the whole process, was always responsive and very professional. He made a stressful process really easy. I can highly recommend him and Charlotte as a team.
Florian · 2 August 2025 · Portico
Agent replied · 30 December 2025
Dear Florian Von Groote
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHi every one out there, I was looking for a property to rent and find on what it was managed by Portico Highbury. I was deal all the way with Michael Chapman a very great guy and highly recommended.
I been so please throughout the entire process, Couldn't have asked for better.
Many Thanks
Iulian · 24 July 2025 · Portico
Agent replied · 30 December 2025
Dear Iulian Vasile, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMatt was very patient and quick with responses through out moving out journey
Michail · 20 July 2025 · Portico
Agent replied · 20 March 2026
Dear Michail Franckevic, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matt. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleVery lovely and helpful people. Process of moving went very smoothly and stress free. Matt, our agent, was super caring. Thank you Portico.
Irina · 20 July 2025 · Portico
Agent replied · 20 March 2026
Dear Irina Franckevic, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matt. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleVery happy to have been assisted by the very helpful Jodie. She went above and beyond for us - we really appreciated her knowledgable and friendly demeanour, it made a potentially stressful process much easier. Thank you!
Alice · 20 July 2025 · Portico
Agent replied · 20 March 2026
Dear Alice Clements, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jodie. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleMatt was very helpful throughout the whole process of finding and renting our new flat!!
Kirsty · 20 July 2025 · Portico
Agent replied · 20 March 2026
Dear Kirsty Roberts
We greatly appreciate your 5-star review and the time you took to share your experience with Matt. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI let my flat through Portico for 12 months and they were AWFUL!!!! They took months to reply to basic/simple emails and took 4 months to refund us £700 for an error on our invoice. Also had issues with continuity and multiple employees asking us the same questions repeatedly. We have been in touch with the tenant and she had similar issues with not responding to simple emails. If you’re thinking of letting your property through Portico - steer well clear!!!! It’s a shambles!
P · 15 July 2025 · Portico
Agent replied · 31 December 2025
Dear P Kizzle,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
★★★★★ 1/5
GoogleAvoid Portico like a plague. The management has changed recently, and unfortunately, it's been a disaster since. They have hired a bunch of clowns , the new Property Manager escpecially - Melissa Alves Meireles. Appears completely unprofessional, service quality has dropped dramatically compared to just two years ago.
Communication is poor, and attempts to clarify contractual obligations are met with vague or dismissive responses. Honestly, even ChatGPT could have provided more coherent and respectful responses.
Benny · 13 July 2025 · Portico
Agent replied · 13 April 2026
Dear Benny Yeung,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
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