Trusted Agent profile
★★★★★
1,497 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,497 reviews on 1 platform, rated 4.4 out of 5 overall.
1,497
Reviews on Google
All 5 offices
Portico's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would like to recommend Mychris’s service, lovely consultant
Dear Tyffani Robb Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would like to say thank you to Mychris at Battersea. I would recommend her services as she was so friendly and helpful.
Dear Jade Buena Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMychris was very helpful through out the viewing and agreement process of securing our property, with no hidden fees and allowing us time to make decisions.
Dear Lucia Philpot Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently attended a viewing with Mychris Bila, during which I found her to be exceptionally attentive and thorough in her explanations. Being a first-time renter in London, I greatly appreciated her professionalism and the time she took to ensure I understood all aspects of the process. I would like to express my sincere appreciation for her exemplary service and patience. Without hesitation, I would highly recommend her services to both friends and family.
Dear Bernice Birch Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleEfficient and friendly!
Dear Munirah Al Shami Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you so much to Matt, a lovely Lettings Agent who supported me with my lettings journey. Would highly recommend
Dear Eloisa Mills Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI dealt with Matt whilst looking for a rental property and he was a pleasure to deal with. He was responsive and very helpful throughout the whole process. I would highly recommend and will definitely use Portico again.
Dear Clare Brown Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you to Matt, he made our first lettings process a breeze, such a professional and handsome - highly recommend.
Dear Ellie Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great experience with Matthew phillimore from Portico battersea,within one week window we got an amazing flat and he was incredibly responsive throughout the entire process,he responds to all of our queries and making sure we were happy along the way he was super transparent and honest about letting process and made sure we had all the information we needed to find the right place for us. i would strongly recommend deal with Mattew, and we will definitely come back to him if we need in future A BIG THANKS TO MATTEW :
Dear Faris Rahman Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust wanted to give high praise to Ehsan. He was very patient will all my questions and took the time to explain everything to me in detail. Top bloke
Dear Benicio T Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad great service from Mike at the Camden office to help us find a place to rent which was quick and easy.
Dear Alex Halstead Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIeva was our Property Manager for several years and always found her very responsive and helpful. Highly recommended! Having dealt with some pretty shady agents in the past from previous rentals, it was great to finally have an agent that goes above and beyond.
Dear Jeremy Dom Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFrancesca was super helpful when searching for a property, highly recommend her!
Dear Sarah A Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Santina, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleDangerously incompetent, painfully avoidant and criminal tendencies. This site represents everything wrong with the industry. They provided a report about the condition of the property which was completely inaccurate and created a logging system that is painfully long to use to report the actual state of the place. In the end I just dealt with it directly with the landlord, completely making this service redundant. They withheld my deposit for months, ignored emails for weeks at a time and only responded when I threatened to take them to small claims. They even tried to add on an extra month of rent after I had already left and chased me to pay for a place - their excuse, we hadn't updated our system.
Good Afternoon, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Lily Waters, Thank you for taking the time to review your recent experience with our Portico Estate Agents - Camden branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
3/5
GoogleIeva is amazing, the rest of the Portico Camden team is useless. It's not surprising that every time you walk next to their office, you can observe that all the team are on their phones not paying any attention
Di Fic, thank you for taking the time to leave us feedback about your experience with us.
1/5
GoogleIeva from Portico was an absolute pleasure to deal with during my time as a tenant for over 6 years. I only had dealings with her at the end of my tenancy, which was a shame, as she was professional, efficient, and without doubt the most helpful person on the team. Unfortunately, my overall experience with Portico was shocking. The Camden team was generally disorganised, inexperienced, unresponsive, and at times rude. It aligns with other reviews suggesting that Portico’s approach is a trend and part of their business model to prioritise landlords’ interests at the expense of tenants. I found Salman to be disingenuous, misleading, and unhelpful, further contributing to a negative experience. How they are still operating, I have no idea, the whole setup felt like a total scam. I had to dispute a proposed £1,013 deduction from my £2,000 deposit, which I found wholly unjustifiable and disproportionate. Charges for services like unnecessary jet washing, excessive cleaning fees, duplicate rubbish removal costs, and unjustified painting expenses were all disputed. The entire process raised concerns about the authenticity of the invoices provided, as there was a lack of supporting documentation, VAT numbers, and verifiable company details. After a lot of fighting and raising a dispute with the Tenancy Deposit Scheme, I managed to get my deposit back. Portico did not take their legal obligations seriously in the slightest, complaints of mould and damp over many years were ignored completely. This experience has been a sham, and while Ieva’s support was a rare positive note, the overall treatment felt punitive, especially after maintaining the property diligently for over six years and always paying rent on time.
Dear Oscar Hodgson, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleMy partner and I recently had the pleasure of renting a property through Portico with Hugo and Salman, and we couldn’t be more impressed with their professionalism and excellent service. From start to finish, the whole process was smooth, efficient, and stress-free. Hugo was incredibly responsive and helpful, answering all our questions promptly and providing guidance about renting in the UK. Would highly recommend to anyone looking to rent a property.
Dear Sophie Sangster Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMy worst ever experience with a letting agency. Would avoid at all costs.
Good Morning Nicholas Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Camden and they will be happy to discuss this with you further, Kind Regards, Customer Care
1/5
GoogleImpossible to get hold of when a problem arrises (their portal is inefficient and confusing, and nobody with any authority (the property managers) picks up the phone or replies to emails once you have started renting through them - took months for anything to get sorted. Also a massive hassle regarding the move out process - we left the property in significantly better condition (and cleaner) than how we found it. Months later we got an extortionate bill for cleaning however they had no photos/evidence to justify any of it. I sent extensive proof that we left the property in a much better condition - tried to follow this up multiple times over a few months with multiple of their employees however never got a response as usual. Half a year later one of the property managers chases this up demanding the money however since I had deleted all photos/videos/evidence of how we left it, they threatened to take legal action and left us no choice but to pay a completely unjustifiable amount. I have dealt with 4 different lettings agents throughout London and Portico were definitely the worst.
Dear Guy Pearce, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleVery smooth process both moving in and out of my rental. Thanks Cullen for all your help!
Thank you Georgia for such a positive review. I'm glad to hear Cullen was able to help you every step of the way!
5/5
GoogleThank you, Cullen, for being very warm, proactive and responsive. Not every agent are these things, but Cullen made me feel like she wanted what was best for me vs just trying to turn through a transaction. When working with Portico, try to work with Cullen - I would again!
Dear Gina L Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleMike was fantastic and extremely patient with my partner and I throughout the rental application process!
Dear Valla Gudmundsdottir Customer care is important to us so we really appreciate you taking the time to … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (26 Museum Street) has the most, with 380 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.
The five Portico offices, by town:
