Trusted Agent profile
★★★★★
1,497 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,497 reviews on 1 platform, rated 4.4 out of 5 overall.
1,497
Reviews on Google
All 5 offices
Portico's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMy letting agent, Cullen, was absolutely fantastic throughout the entire moving process! She was always available to answer any questions quickly and made everything so smooth. Cullen was incredibly friendly, helpful, and professional, making what could have been a stressful time so much easier. Thank you, Cullen!
Thank you for your positive feedback - its great to hear Cullen made your move so easy & hassle free!
5/5
GoogleHad a great experience with Cullen! Top notch agency
Dear Łukasz Bińkowski Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleCullen, our letting agent, was an absolute star throughout the entire process. We had a lot of questions before move in date, and Cullen was always available to pick up the phone and find a solution for anything thrown at her. Very professional, would be very happy to work with her again!
Thank you for such a great review Nick! Cullen & the team will be here to help again when needed.
5/5
GoogleMy agent was Cullen and she delivered a 5 star service, was very responsive, very helpful and quick resolving issues, very positive and super friendly, you can see throughout that she likes what she's doing. She made my search as easy as it possibly could be, it was definately my best agency experience so far! Thank you!
Thank you Barbara for such a glowing review for Cullen. We're happy to hear you loved our service!
5/5
GoogleWe received an excellent service from Michael. He was super professional and assisted us along the whole process. We always received prompt answers to our questions making the process smoother for us. We are very happy with our new flat. Thanks Michael…
Dear Víctor Manuel Ferrer Rodríguez Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have recently rented through Portico Highbury and the experience was great! We had Michael as our agent and he made the whole process go so smoothly. You can tell he really takes care with the landlords, renters and the whole letting process and he made the viewings and phone calls following great fun (can’t wait to hear his DJ skills one day)! I can’t wait to be fully settled in my AMAZING new house and I highly recommend using Portico for your next rental!
Dear Emilie Pickering Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Rana Hemal Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMichael Chapmen, an agent at this Portico branch, helped me find a flat in the area. Michael was great throughout the process, very clear with information, friendly and helpful.
Dear Alexander Antrobus Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMicheal has been an absolute blessing to work with in facilitating our move. My flatmate and I met him when visiting a property rented out by Portico that we instantly fell in love with. Micheal was there with us every step of the way, meeting every challenge with professionalism, compassion and kindness. Truly the best experience we have ever had with real estate.
Dear Josephine Gibert Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCullen was such an easygoing agent
Dear Dm Pouka Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMagdi from the agency was a great help. She accompanied me every step of the way and was extremely helpful, kind and efficient. She worked above and beyond her duty just to help me in the tedious process of purchasing a property in London. Many thanks!
Dear Oded Amir Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleChris and Samuel did a really good job helping me find the apartment I was looking for! I recommend Portico agency a lot!
Thank you so much for your wonderful review! We are thrilled to hear that we were able to assist you in finding the apartment you were looking for. Your recommendation means a lot to us! If you need any more assistance in the future or have any questions, please don’t hesitate to reach out. We’re here to help! Thanks, Chris Athanasiou
5/5
GoogleAfter an initially bumpy start with a staff member who thankfully moved on, the team at Portico (including the new manager Federico, supported by Magdalena and Gareth) pulled out all the stops to get me a great price and steward the sale through. I cannot thank them enough. Great team. Would thoroughly recommend them.
Dear Tricia Young Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleFrom my view and over two years of residency through them, If there were an option for negative stars, this agency would be deep in the negatives for the following reasons: From the very start, this letting agency was unprofessional. ّI believe that they claim to offer premium service, but what they deliver is far from it. The first major issue was their failure to release the contract through their legal department on time. Despite a 6 month payments being made in advance and all necessary documents being submitted, they only released the contract the day before tenancy initiation, causing massive unnecessary stress. The second issue was their complete lack of professionalism during the handover. No one met with me, nor did they show me basic essentials like the meter room or how to switch the boiler on. I had to figure everything out myself. The third issue was their mishandling of the residency subscription. After canceling it, an error occurred, and to make matters worse, an extra charge was added to my account due to their negligence. I was forced to chase them for over a year to resolve the problem. I sent countless emails, but their communication was abysmal. In the end, I had to visit their branch in person just to finally get the issue resolved. The forth issue occurred at the end of my tenancy when I booked a cleaning service through them for £280. Despite the overpriced rate compared with the market price, they failed to complete the job on time. The fifth issue was being unfairly charged for damages I didn't cause. I was accused of breaking a doorstop that was already broken when I moved in, and their inspection report falsely claimed there was a doorstop in the bathroom when there wasn’t. Raising a dispute would take time and isn’t worth the amount, but the unfairness still stings. They also make the process of releasing your deposit unnecessarily difficult. You have to constantly chase them, as they never make it easy. It feels as though they go out of their way to complicate things for tenants. Despite there being no dispute, 10 working days have passed, even though the tenancy agreement states the deposit should be transferred within that timeframe. I still haven’t received my deposit and have no idea how much longer I will have to wait. Overall, This agency is not just unprofessional but outright uncaring. Beware of early positive recommendations, they can be misleading. Their Communication is consistently poor, and if you're not diligent about keeping thorough records of all interactions and correspondence, you risk being taken advantage of. Make sure to document everything carefully to protect yourself from potential issues or unfair charges down the line. That said, there is one standout person named Cullen who was professional and helpful. If Portico had 10 Cullens in their different departments, they might actually start improving their service. But until then, I personally would not deal with them again. // Update : Despite accepting an unjust deduction to expedite the process, it still took an excessive amount of time to receive my deposit, with £100 unfairly deducted for damages I did not cause. Although I eventually received the deposit, Portico attributed the delays to the landlord or incorrect bank details, which I find questionable. This highlights broader issues with their handling of deposits and disputes. I encourage future tenants to seek agencies that prioritize transparency and efficiency, as dealing with this one was unnecessarily difficult. If you are left with no choice but to rent through them, I strongly recommend opting for a custodial deposit protection scheme for greater transparency and consider it a red flag if they insist on an insured scheme. Furthermore, this letting agency has had recurring issues with tenants, as reflected in numerous reviews across their branches, with no signs of improvement on the horizon.
Dear M, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleReal estate agents without any credit! Very bad attitude! The house was sold to someone else without any notice when the deal was already done! Do not do any business with this agency!
Dear Z英伦小导, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleAvoid using this dreadful company. The worst estate agents I have ever had the displeasure of dealing with. Not only are they completely uncontactable for everyday issues and general property problems but they advised our landlord to evict us on false pretences due to their own incompetence for money that was not owed. We have proof of them admitting an error in their system which failed to take into account a rent payment which had been sent months prior. The result of this was Portico sending us messages constantly, badgering us for money we didn't owe and ultimately advising our landlord to evict us due to the fact we were in arrears which was simply not true. Not only were we evicted under false pretence, but now we have left the property they have still not released our deposit back to us. The legal limit is 10 days, we are now on week 3 with no response from them or their team with any sort of update. These people do not care about their tenants or their wellbeing in the slightest, we have been ignored time and time again on huge issues causing us endless stress and uncertainty. Do not use this agency if it can be avoided.
Good Morning Louis Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Highbury and they will be happy to discuss this with you further, Kind Regards, Customer Care .
1/5
GooglePortico evicted us from our home due to a system error which they didn’t bother to investigate. Despite sending evidence of our rent payments, they insisted we were in arrears. They finally admitted fault when we had gone past the eviction date. This was incredibly stressful, made worse by the fact that the were uncontactable. Even our landlady struggled to get hold of them, and asked us if we had other contact details for them. Weirdly, they were able to call us immediately when we left a review about this. Now they are late to pay us our deposit, despite our landlady confirming that she released it weeks ago. They are past the legal deadline to pay this back. Do not use this estate agents - awful for landlords and tenants. The staff are actively rude and condescending to tenants.
Good Morning Daisy Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Highbury and they will be happy to discuss this with you further, Kind Regards, Customer Care .
1/5
GooglePortico is the worst real estate agency I have ever experienced. Basic tenant rights were grossly ignored as they FALSELY advised the landlord to evict us based on an error found within their payment system. This ordeal went on for months and months and caused a lot of uncertainty and stress. Only after seeking legal advice did they retract their eviction notice, however no real explanation nor apology was ever given despite them finally admitting to the fault. Mind you this wasn’t made until after the eviction date came and went.. Their intimidation tactics and lack of responsibility shown towards their tenants is completely unacceptable. Absolutely no respect or care towards renters given. Since moving out of the property we are still having to deal with their incompetence. They have now withheld our deposits for well over a month even though the legal amount of time for this is 10 days. Again we are left having to chase them for answers, yet our queries are either ignored or met with varying excuses as to why there is a delay.. of course portico still take no accountability for anything. The ongoing incompetence of this office is seriously embarrassing and I do not recommend them to anyone.
Good Morning Cheree Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Highbury and they will be happy to discuss this with you further, Kind Regards, Customer Care
5/5
GoogleSam Pope was very helpful and answered all my questions. He followed up with extra information and the process afterwards went very smoothly. Highly recommend!
Dear Lepage Perla Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a very positive experience dealing with Filiberto for a property purchase in Islington. Very responsive and helpful with any queries.
Dear Erik Hartzuiker Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMagdi was very helpful and responsive throughout the entire process of purchase of a property.
Dear Carolyn Chia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMike Chapman was very patient and understanding when letting our property. would definitely recommend, very easy to get hold of and very nice to talk to!
Dear Bronwen Smith Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have been dealing with Sam at Portico, Bloomsbury to secure a rental flat in London for our son. He is a very professional and pro-active Agent. Any queries have been dealt with promptly.
Dear Amanda Paterson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Olivia Miller, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (26 Museum Street) has the most, with 380 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.
The five Portico offices, by town:
