1/5
GoogleRating only, no written review.
Trusted Agent profile
Portico reviews in London
★★★★★
1,497 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,497 reviews on 1 platform, rated 4.4 out of 5 overall.
1,497
Reviews on Google
All 5 offices
Our offices
Portico's five offices, most reviewed first. Each has its own page.
- Portico London (26 Museum Street)26 Museum Street, WC1A 1JU380 reviews · 380 on Google (4.5)2 in the last 90 days
- Portico London (3 Parkway)3 Parkway, NW1 7PG329 reviews · 329 on Google (4.4)4 in the last 90 days
- Portico London (102 Highbury Park)102 Highbury Park, N5 2XE292 reviews · 292 on Google (4.5)5 in the last 90 days
- Portico London (1 Theberton Street)1 Theberton Street, N1 0QY265 reviews · 265 on Google (4.2)3 in the last 90 days
- Portico London (129 Northcote Road)129 Northcote Road, SW11 6PS233 reviews · 233 on Google (4.1)6 in the last 90 days
Latest reviews from every Portico office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleThe worst letting agents I have ever encountered.
5/5
GoogleSecured us the house we wanted at a great price. Thanks
1/5
GoogleWe're renting a house through Portico. Our experience has been very poor. Compared to our previous landlord who would fix any issue within days, it feels like our new home is unmaintained. We were without a tumble drier for 2 months. Our shower has broken for 4 months -- if we use it, water floods through a light socket in the living room. We've sent over a dozen e-mails to Portico, but the problem has yet to be resolved.
5/5
GoogleGood customer service, friendly staff and easy to deal with.
4/5
GoogleA painless and well guided process throughout; Portico have been reliable and trustworthy in a market which lacks many credible agents with both these qualities.
1/5
GoogleWe have rented a house from Portico since May 2015 - and I must say it has been a miserable miserable experience as the house has had issues with damp on the walls and moth eaten carpets etc. The property management team have not responded to multiple requests and it feels like getting even minor issues fixed is like pulling teeth. It took close to 2 months to fix a damp issue and another month to fix the carpet. I do not understand some of the positive reviews, seem too generic to be genuine - because with hindsight seems like other people renting with Portico have had an awful experience as well.
4/5
GooglePortico helped us move into the property very quickly and were happy to allow us multiple viewings
5/5
GoogleExcellent service - very friendly and efficient team who took the time to understand what I was looking for.
5/5
GooglePortico are one of the most efficient and thoughtful estate agents that I have worked with. The team at Portico Battersea are extremely helpful and my move was a success due to the professionalism of the agents.
5/5
GoogleReally helpful lovely staff members! prompt responses when emailing or calling, made the whole process so much less stressful than it has previously been when moving house. Thank you!
5/5
GoogleVery helpful and friendly service! Made the experience painless and less stressful. I would definitely use portico again and recommend them to anyone.
5/5
GoogleThanks Portico Battersea for a lovely smooth transition into our new flat. Holly and Emma were really helpful and made the process as least stressful as possible. The bottle of wine that greeted us as we walked in was a very nice touch, cheers!
5/5
GoogleMy wife did most of the communication with portico but everything was done so quickly and very efficiently. We knew exactly where we stood and what we had to do next. It was a painless experience and I have recommended them to our friends.
5/5
GoogleThe service I've - and are still receiving at Portico is second to none! Emma and Holly were amazing throughout the entire process they are highly professional and helpful and I was encouraged to give them a shout with any concerns or questions. This is the first time we've used this Portico and were really pleased with their performance and the prompt results they delivered! Will definitely recommend them to friends and family and use them again.
5/5
GoogleEmma at Portico was really helpful and forthcoming. We had to deal with a hole range of estate agents and Emma and the hole Portico team really stood out throughout the hole process of renting a new flat. She was always helpful when we had something to discuss and the process was smooth and unproblematic.
5/5
GoogleWe recently rented a two bedroom flat from Portico. It was a very painless experience. Everything was done to a timely fashion, and the staff were helpful and friendly whenever we got in contact with them. I would recommend.
5/5
GoogleJust about to move into a 2 bed house, rented through Portico, and the helpfulness and patience of Emma and the team have been fantastic! Emails were replied to within hours, and all our concerns and questions were dealt with professionally and in a friendly manner by Emma and Goda. When issues arose with the referencing process Emma kept in constant contact and kept us informed of all the updates, and the online signage of the contract made the whole process that much easier! Never before have I experienced an estate agents that actually appeared to care about me as a person rather than just my business. Hopefully through the course of the tenancy Portico will continue to live up to their wonderful first impression!
1/5
GoogleUndeniably the worst possible service that could be provided to both tenants are landlords. Portico rented a property that they knew to have major structural damp problems, whilst these are now being dealt with, it has been a struggle to achieve this - it has entirely been driven by us, rather than Portico - who are meant to manage the property. One room of the flat remains uninhabitable over two months after we moved in. It is also costing the landlady some £10-15k to resolve. Had this been addressed when Portico became aware there is a strong chance the cost would be much lower. 2 days before we moved in, Portico alerted us to a that they had just become aware of damage to a carpet. This damage was caused by the damp problem, and Portico had in fact been aware of the damage for over a year. It was also incorrect to say it was damage to a carpet. The whole room is close to destroyed by damp, and previous work in the room had been done to a pathetic standard, probably by contractors "approved" by the property manager. We have also had to allow the previous tenants access to the flat to confirm that certain items were still in the flat. Portico were attempting to charge the tenants for these items, even though Portico had a copy of the inventory stating that they were in the flat. Avoid at every possible cost - if you don't the personal costs you will suffer will be high.
5/5
GoogleHaving previously looked for houses with other unhelpful estate agents I found Portico a very refreshing experience. All the staff were extremely friendly and helpful with the multitude of questions i had for them and the whole process ran very smoothly. I Would thoroughly recommend!
1/5
GoogleDreadful, awful and embarassing service. Levi was terrible on the lettings side!
5/5
GoogleWe used Portico to rent a flat in Wandsworth Common. Portico were the stand out estate agents that we had to deal with through our process, they were very helpful and forthcoming but were not pushy as some estate agents are. The reference and contract signing process was very smooth and all performed online which was very hand. Would recommend Portico to rent in the area. Also it is a lovely flat. Thank you.
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Questions about Portico
How many reviews does Portico have?
Portico has 1,497 reviews across its five offices, rated 4.4 out of 5 overall: 1,497 on Google.
Which Portico office has the most reviews?
London (26 Museum Street) has the most, with 380 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.
Where are the Portico offices?
The five Portico offices, by town:
- London (1 Theberton Street): 1 Theberton Street, London, N1 0QY
- London (102 Highbury Park): 102 Highbury Park, London, N5 2XE
- London (129 Northcote Road): 129 Northcote Road, London, SW11 6PS
- London (26 Museum Street): 26 Museum Street, London, WC1A 1JU
- London (3 Parkway): 3 Parkway, London, NW1 7PG
