Trusted Agent profile
★★★★★
1,499 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,499 reviews on 1 platform, rated 4.4 out of 5 overall.
1,499
Reviews on Google
All 5 offices
Portico's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleDo not rent from Portico. Their fees are extortionate, and for that they provide abysmal service. I moved out of a property over a month ago - I've received no information at all about the return of my deposit, despite repeated emails and calls. Avoid this company.
1/5
GoogleVery professional service prior to giving them any money. As soon as you begin the lease, you will soon realise how diabolical the service truly is. We reported an issue 3 months ago and unsurprisingly absolutely nothing has been done.
1/5
Googlethis is by far one of the worst agencies I have ever rented a flat from. overpriced, they didnt give me information on things about the flat, which cost me more money, they didnt tend to my maintenance issues and respond to me for about a month. I had toilet water all over my floor and they didnt even bother themselves to abide by the terms of the contract to fix this issue. I ended up paying for it and they still have not reimbursed me. they are so rude and accusatory... I've never in my life come across such a terrible agency... please do not rent from them, trust me - if i could give them negative 5000 stars i would, not even exaggerating. these people wasted my time and money - its been 1 month and they still havnt given my deposit - the charged me 2 and a half months of rent, and i found out this is illegal in london, they are allowed to charge 1 month or so. - not to mention, i had the apartment professionally cleaned and they just happened to "FEEL" like it wasnt clean ennough and charged me another 150pounds for another cleaning - they are unprofessional theives. i'd rather be homeless then do any sort of busniess venture with these sick people again
4/5
GoogleLucy and Portico were both excellent despite a recalcitrant seller who didn't bother to take any items from the property or move out properly before sale. Many thanks for the sterling work.
5/5
GoogleWell done Lucy A. and Portico team. Excellent service during a complicated sales process. Always quick to find solutions. Paul.
1/5
GoogleUnreliable, unresponsive, super expensive and inefficient
5/5
GoogleAll the sales team did a really good job in a difficult period for the London market so we were pleased to sell the flat and are grateful to Portico for their persistence.
5/5
GoogleGabriela was really helpful when we were looking for a property. We were only in London for a couple of days she quickly established what we were looking for and showed us a few lovely properties. We are in the process of purchasing one.
5/5
GoogleDima showed us properties and was overall very friendly and helpful
5/5
GoogleAfter the holidays, my husband and I decided that we should arrange a more spacious and comfortable flat. We need more space to receive our relatives who come to visit us on holidays. We resorted again to the services of Portico and the lovely state agent Shoun Cherian and as expected he was the most attentive, showed us several properties gave us time to think and choose the apartment that we liked the most. As always the patient Shoun gave us all the help to relocate all the payment services of concil tax, gas, electricity. We are very happy for my husband and I to respect and dedicate ourselves to Portico. Thank you for another year of our partnership.
5/5
GoogleJust rented a property with Dmytro in Fitzrovia, he was very responsive and always followed up - catering well to my busy life style. I can’t recommend him enough. Thanks for everything.
5/5
GoogleReally nice service and chat to Mr. Dmytro Dyriv who abandoned his lunch to give us advice and we found his recommendations really sincere and useful.
5/5
GoogleJust wanted to thank Dima. He was very professional and answered all my questions. Unfortunately we took property with another agent but i would reckon Dima to everyone. He warranted a 5 star review.
5/5
GoogleI would like to thank Shaun Cherian and the team at Portico for being extremely helpful and responsive, which made the entire rental process efficient and straightforward.
5/5
GoogleI am a year 1 student from UCL. I had a great experience with portico and my agent is Shaun Cherian. The process of renting a studio went very smoothly with the help of Shaun. He is very friendly and helpful throughout the process.
5/5
GoogleGreat experience. The team is thorough and fast and their tech is up to date. Great to see a company work this way.
5/5
GoogleShout out to Dmytro Dyriv for being a professional and responsive consultant. I would like to thank him for answering all my questions promptly and offering sincere advice.
5/5
GoogleAs a relocation agent, Portico, Shaun specifically has been one of the most communicative and helpful agents I have ever had the pleasure of working with. The entire process has been straightforward, to the point, and in the best interests of all parties involved.
1/5
GoogleA place where pay them a lot of money and get nothing done. Sure they are nice to you and answer all your questions before you sign the lease. After you start your lease, they reply very slow. I slept on a tilted bed for 2 months.
5/5
GoogleShaun is a very good agent. When I booked a view online, he connected me very soon. It’s a pleasure experience with portico.
5/5
GoogleJust wanna say thank you to my agent Dmytro Dyriv who has been professional and helpful throughout. I have received tons of useful information that enables me to settle. Good experience at Portico so far.
5/5
GoogleDmytro was really professional and fast to reply. I had my non-English-speaking parents with me during the property viewing, and Dmytro was really nice and patient, answering all of our questions and having all the information, paperwork and even the floorplan printed at hand. Had a great experience, highly recommend him!
5/5
GoogleHad a great experience, particularly with Dmytro, who was incredibly helpful and paid a great deal of attention to exactly what we were looking for. Highly recommend Portico!
5/5
GoogleIt has been a good experience with them. Dmytro, one of their staff in Museum Street branch, is very helpful with his profession and patience. Definitely will get back to them the next time!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (26 Museum Street) has the most, with 380 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.
The five Portico offices, by town:
