Trusted Agent profile
★★★★★
1,513 reviews across 5 offices and 1 platform
Portico has five offices, all in London. Together they have 1,513 reviews on 1 platform, rated 4.4 out of 5 overall.
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Portico's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you Salma for your attentiveness and professionalism.
Dear Diet Forme Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePatient and nice support from the agent. Great location.
Dear Alex Lin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSalma has been amazing with answering all the questions I have had
Dear Abad Hussain Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleMy friend and I have been looking for an apartment for a while now but other companies have let us down. Then we found Portico and placed a nice apartment in an ideal location. Salma was the agent to help us solidify the whole process. Many thanks Salma!
Dear Tim Cheung, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleThe renting experience with Portico Bloomsbury was very smooth and easy thankfully to the amazing Salma and her team (Tom)! I would highly recommend Salma, she was always extremely kind, honest, and efficient, and always available to answer all my questions. This has been my best renting experience since being in the UK!
Dear Emma Natale Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter struggling for ages to find a suitable flat as a student in London, Salma was able to find one almost immediately for me. She made the process really enjoyable and easy and always respond in a timely manner to any questions I had. I would highly recommend using this company if your a student or young professional working in London.
Dear Alex Maher Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleRating only, no written review.
Dear Fengqi Wang, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleSalma was so helpful! She was thorough and sent me apartment after apartment to help me find a place that would best suite my needs. I highly recommend Portico and working with Salma to find your next place.
Dear D'Arcy Carlson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a great experience - Tom was really amazing and helped us with everything from start to finish and beyond :)
Dear Cassy Le Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSalma is an great agent, she kept me updated of any available flat, she is very patient and professional.
Dear Ziaaa Chen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFound my dream flat very quickly with Portico. The agent Salma Munir was especially helpful all throughout the process. Proactive, transparent, and easy to reach out agent.
Dear Oscar Fontaine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI found a flat thanks to Salma from Portico, who made this usually stressful experience so easy. She was very helpful, always available to help and answer any questions, in a very friendly and kind way. Definitely recommend:)
Dear Andela Markovic Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePortico in bloomsburry is really helpful and Mrs. Salma responded me so quickly, although she was so busy. It makes me feel that I will have a superb renting experience after moving in.
Dear 郑浩林 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleTerrible service. They are nice until you pay, and then they do not reply to any request. I have rented a flat for 10 months and have had no water in my shower for more than 9 months out of the 10 months. Not to mention that they will not hesitate to break into your flat without asking you if you agree, supposedly to repare something, and will leave your flat super dirty. Avoid them at all costs.
5/5
GoogleSalma, my lettings agent, is a very caring and gentle person and has helped me find a flat near my university while addressing my concerns. It was a good experience overall, and I look forward to moving into my new flat.
Dear Brococcado Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Dear Jingyi Li Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThank you helping me Salma for finding a place to rent in Bloomsbury 100% recommend coming to you guys and telling my friends to use portico for any housing needs
Dear Charlie Lowe Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleDefrauding consumers: The apartment I rented was next to an elevator. When I was taken to see the house, I was not told that the elevator had abnormal noises, but after I moved in, I would hear the sound of the elevator every day when I slept. When asked, they simply replied to you that I didn't find any problems with this house before, without any apology. Fraudulent deposit and ignoring you when asking for help: Even though I emailed the agent that the toilet was leaking, when I checked out I was asked to deduct 2000 pounds from the deposit to cover the cost of repairing the toilet. All agent in the UK knows very well that it is a normal thing to ask the landlord to repair the house. Also, they did not provide any help to the tenant at the end of the contract when there is a dispute, instead they asked me to provide evidence like a prisoner. My personal suggestion: When looking for this agency to rent a house, you must keep screenshots of emails and contact TDS when you have any problems. Oh, by the way, they will also ask you for a cleaning fee of 225 pounds, but I didn't find that they cleaned it on the checkout report. A bunch of liars!
5/5
GoogleI was looking for flat to spend 6 months in London and I met Salma who was very professional and friendly. Moreover, she speaks english and french ! What a surprise ! It’s was a great experience and we has a good communication between us. Thank you Portico Bloomsbury & a special thanks to Salma !
Dear Carla Guirand Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had Salma as my consultant and she was extremely helpful and attentive throughout the whole process. She was consistently available to help me whenever I had a question and guided me beautifully through the process. She really cared about finding me the perfect flat and I couldn’t be more happy with the outcome, thankyou Salma! I couldn’t recommend more. :))
Dear Rowan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGoing to move soon in our new house. Tom, our agent, was really helpful, friendly and professional
Dear Giuseppe Marti Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat Agency would definitely recommend. Make sure you speak to Tom Newman as he is always happy to help.
Dear Femi Akindele Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePositive experience from start to finish. Thank you to Tom Newman for all the time and focus in what is currently a busy rental market.
Dear Jake Lewis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (26 Museum Street) has the most, with 381 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.
The five Portico offices, by town:
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