Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleWhilst I’m aware that there has been an acquisition by leaders so this may not be this branches fault - The Mid Term Change team gives a terrible service, lack of replies, trying to sort a change of tenancy for 3 weeks now and paid the fee last week and still nothing sent through.
Peter · 1 April 2023 · Portico London (129 Northcote Road)
Agent replied · 30 July 2023
Dear Peter Gregory,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAnca Coman has been great with attending to us, kindly and efficiently assisting us in all we have needed regarding our property, her help is warmly appreciated.
Alex · 31 March 2023 · Portico London (1 Theberton Street)
Agent replied · 26 August 2023
Dear Alex
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMegan and Meera was really professional and helpful in handling my house for sale. I would definitely recommend her to anyone who is looking to buy, sell or rent a home. Keep it up the good job. ref: Grand canal
Saleeth · 22 March 2023 · Portico London (1 Theberton Street)
Agent replied · 21 March 2024
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRuny and Erick made our new life in London happen. They were always very good at returning calls and helpful with communication between us and the vendors. Happy to recommend. Many Thanks
A · 20 March 2023 · Portico London (129 Northcote Road)
Agent replied · 20 March 2026
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI am a tenant of Scott House currently renting an apartment via Portico, to which we are experiencing the WORST customer service. It's a week and counting since we've received an update on an ongoing issue, regardless of how often you …
Abby · 20 March 2023 · Portico London (129 Northcote Road)
★★★★★ 5/5
GoogleRating only, no written review.
Moises · 20 March 2023 · Portico London (129 Northcote Road)
★★★★★ 5/5
GoogleMy partner and I have had a wonderful experience finding a home to rent through Portico. The communication from arranging a viewing to contract execution has been efficient and any questions of ours have been quickly answered and support has been provided when needed.
Heidi who showed us round the property was very knowledgeable and professional and has guided us brilliantly through the entire process.
Emily · 20 March 2023 · Portico London (129 Northcote Road)
Agent replied
Dear Emily
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleVery poor service from start to finish as a tenant.
Early on in the tenancy we had no direction on who to contact, the property manager was very hard to get a hold of and our emails were always bounced around from person to person
There was numerous things wrong with our place that we were told to make note of on the portal which nothing was done about even after months of chasing.
Landlord would have been happy to fix these changes but there was no communication with her from Portico.
Upon leaving the property we were blamed for issues that we notified them about in the first place.
Also took over a month to receive our deposit back after contacting them on multiple occasions for it and given the run around, again.
I would certainly avoid as a tenant and I can't imagine being too pleased as a landlord with the serious lack of communication.
Niall · 20 March 2023 · Portico London (129 Northcote Road)
Agent replied
Dear Niall Farrell,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleAs a landlord I never had any issues in over 10 years of letting my flat, then Ama oversaw the refurbishment ready for sale from concept through to completion. Excellent service and a great final result!
Matthew · 20 March 2023 · Portico London (129 Northcote Road)
★★★★★ 5/5
GooglePortico Battersea have been managing a property for me for 14+ years.
The service has been good throughout, however, since property management is now …
John · 20 March 2023 · Portico London (129 Northcote Road)
★★★★★ 5/5
GoogleAma has been managing our property in South London for some time now. I am informed immediately by Ama of any issues that concern me as the Landlord. Ama deals with the tenants directly and keeps me informed at all times. Nothing appears to faze her and she is a pleasure to deal with. Really happy to work with her!
D · 20 March 2023 · Portico London (129 Northcote Road)
★★★★★ 5/5
GoogleI have been letting my property through Portico Battersea for 2+ years. My main contact has been Ama who who has been superb. A very pleasant personality, endless energy when sorting out problems, excellent advice, looks to save your money when dealing with problems, and always on top of things. Highly recommended.
Danilo · 20 March 2023 · Portico London (129 Northcote Road)
★★★★★ 5/5
GooglePortico Battersea have been managing a property for me for 6+ years and have always been v good. In the last two years I have had even better service from Ama who is exceptional. Completely on top of issues, incredibly dedicated, and fantastic to deal with. Highly recommend
Jonathan · 20 March 2023 · Portico London (129 Northcote Road)
★★★★★ 4/5
GoogleVery much dedicated to the customer. An agent from Portico took good care of us during the search for our place in London.
Lorenzo · 20 March 2023 · Portico London (129 Northcote Road)
Agent replied
Dear Lorenzo,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleHakeem was of great help in getting our new flat. Clear, concise and kind communication. He was understood our situation and help us out where needed. Highly recommended!
Andy · 20 March 2023 · Portico London (129 Northcote Road)
Agent replied
Dear Andy
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleI would like to personally thank and recommend Hakeem at Portico Battersea for helping us find our new flat in London. It's been a very smooth and swift process so far. If you're looking for a flat in the Battersea area I would recommend going to Portico.
Catriona · 20 March 2023 · Portico London (129 Northcote Road)
Agent replied
Dear Catriona
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 1/5
GoogleUnprofessional and discourteous. AVOID!
I have trusted them with my brand newly done up flat and they turned it into their convenient little public bathroom stop.
On 3 occasions in 1 month I find my bathroom in disgusting states, from not flushing to leaving skid marks for me to clean.
Who knows what else they did in my flat.
Flora Eshghizadeh and Andrew Murphy were the agents in this office who dealt with my property.
Alistair · 20 March 2023 · Portico London (129 Northcote Road)
Agent replied
Dear Alistair
Thank you for your comments. We are aware of your claims and have made contact with you via our office and Customer Care Team.
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFantastic service. After going through all the different real estate agents, Portico was our winner (and still is!) Francesca and the team have been nothing but wonderful and helpful during our time trying to find a place called home. She …
Larissa · 20 March 2023 · Portico London (129 Northcote Road)
Agent replied
Dear Larissa
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleRating only, no written review.
Olja · 20 March 2023 · Portico London (3 Parkway)
Agent replied · 29 July 2023
Dear Olja
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleExcellent support by Adam, Salman and Jodie. Keep up the good work!
Tomasz · 20 March 2023 · Portico London (3 Parkway)
Agent replied · 29 July 2023
Dear Tomasz
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleSalman Peerally is one of the best agents we have ever worked with. Absolutely brilliant service.
Alex · 20 March 2023 · Portico London (3 Parkway)
Agent replied · 29 July 2023
Dear Alex
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleGreat team to work with that were very helpful. Adam and Salman were most helpful and helped with all steps throughout the rental process. Great team
Carlo · 20 March 2023 · Portico London (3 Parkway)
Agent replied · 29 July 2023
Dear Carlo
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GooglePortico's Handyman Chris Scott has done an amazing job fixing our bedroom window. There were three other handyman who came to fix the windows, but none of them were able to fix it, but Chris fixed the issue, installed new locks, and even …
황세원 · 20 March 2023 · Portico London (3 Parkway)
Agent replied · 29 July 2023
Good afternoon
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleAdam Green's team at Portico Camden has been absolutely amazing in helping me to purchase my flat. Salman Peerally and Kate Cooper especially were always there for me, supporting, explaining, chasing - the perfect mediators among all different parties. I highly recommend them!
Maika · 20 March 2023 · Portico London (3 Parkway)
Agent replied · 29 July 2023
Dear Maika
Customer care is important to us so we really appreciate you taking the time to … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.