Trusted Agent profile

Portico estate agents in London

4.4

★★★★★ Great

1,513 reviews across 5 offices and 1 platform

www.edmundcude.com

Portico has five offices, all in London. Together they have 1,513 reviews on 1 platform, rated 4.4 out of 5 overall.

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4.4 / 5

1,513

Reviews on Google

All 5 offices

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Our offices

Portico's five offices, most reviewed first. Each has its own page.

Latest reviews from every Portico office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Whilst I’m aware that there has been an acquisition by leaders so this may not be this branches fault - The Mid Term Change team gives a terrible service, lack of replies, trying to sort a change of tenancy for 3 weeks now and paid the fee last week and still nothing sent through.

Peter · 1 April 2023 · Portico London (129 Northcote Road)

Agent replied · 30 July 2023

Dear Peter Gregory, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Anca Coman has been great with attending to us, kindly and efficiently assisting us in all we have needed regarding our property, her help is warmly appreciated.

Alex · 31 March 2023 · Portico London (1 Theberton Street)

Agent replied · 26 August 2023

Dear Alex Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Megan and Meera was really professional and helpful in handling my house for sale. I would definitely recommend her to anyone who is looking to buy, sell or rent a home. Keep it up the good job. ref: Grand canal

Saleeth · 22 March 2023 · Portico London (1 Theberton Street)

Agent replied · 21 March 2024

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Runy and Erick made our new life in London happen. They were always very good at returning calls and helpful with communication between us and the vendors. Happy to recommend. Many Thanks

A · 20 March 2023 · Portico London (129 Northcote Road)

Agent replied · 20 March 2026

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

I am a tenant of Scott House currently renting an apartment via Portico, to which we are experiencing the WORST customer service. It's a week and counting since we've received an update on an ongoing issue, regardless of how often you …

Abby · 20 March 2023 · Portico London (129 Northcote Road)

5/5

Google

My partner and I have had a wonderful experience finding a home to rent through Portico. The communication from arranging a viewing to contract execution has been efficient and any questions of ours have been quickly answered and support has been provided when needed. Heidi who showed us round the property was very knowledgeable and professional and has guided us brilliantly through the entire process.

Emily · 20 March 2023 · Portico London (129 Northcote Road)

Agent replied

Dear Emily Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Very poor service from start to finish as a tenant. Early on in the tenancy we had no direction on who to contact, the property manager was very hard to get a hold of and our emails were always bounced around from person to person There was numerous things wrong with our place that we were told to make note of on the portal which nothing was done about even after months of chasing. Landlord would have been happy to fix these changes but there was no communication with her from Portico. Upon leaving the property we were blamed for issues that we notified them about in the first place. Also took over a month to receive our deposit back after contacting them on multiple occasions for it and given the run around, again. I would certainly avoid as a tenant and I can't imagine being too pleased as a landlord with the serious lack of communication.

Niall · 20 March 2023 · Portico London (129 Northcote Road)

Agent replied

Dear Niall Farrell, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

As a landlord I never had any issues in over 10 years of letting my flat, then Ama oversaw the refurbishment ready for sale from concept through to completion. Excellent service and a great final result!

Matthew · 20 March 2023 · Portico London (129 Northcote Road)

5/5

Google

Portico Battersea have been managing a property for me for 14+ years. The service has been good throughout, however, since property management is now …

John · 20 March 2023 · Portico London (129 Northcote Road)

5/5

Google

Ama has been managing our property in South London for some time now. I am informed immediately by Ama of any issues that concern me as the Landlord. Ama deals with the tenants directly and keeps me informed at all times. Nothing appears to faze her and she is a pleasure to deal with. Really happy to work with her!

D · 20 March 2023 · Portico London (129 Northcote Road)

5/5

Google

I have been letting my property through Portico Battersea for 2+ years. My main contact has been Ama who who has been superb. A very pleasant personality, endless energy when sorting out problems, excellent advice, looks to save your money when dealing with problems, and always on top of things. Highly recommended.

Danilo · 20 March 2023 · Portico London (129 Northcote Road)

5/5

Google

Portico Battersea have been managing a property for me for 6+ years and have always been v good. In the last two years I have had even better service from Ama who is exceptional. Completely on top of issues, incredibly dedicated, and fantastic to deal with. Highly recommend

Jonathan · 20 March 2023 · Portico London (129 Northcote Road)

4/5

Google

Very much dedicated to the customer. An agent from Portico took good care of us during the search for our place in London.

Lorenzo · 20 March 2023 · Portico London (129 Northcote Road)

Agent replied

Dear Lorenzo, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Hakeem was of great help in getting our new flat. Clear, concise and kind communication. He was understood our situation and help us out where needed. Highly recommended!

Andy · 20 March 2023 · Portico London (129 Northcote Road)

Agent replied

Dear Andy Customer care is important to us so we really appreciate you taking the time to … More

5/5

Google

I would like to personally thank and recommend Hakeem at Portico Battersea for helping us find our new flat in London. It's been a very smooth and swift process so far. If you're looking for a flat in the Battersea area I would recommend going to Portico.

Catriona · 20 March 2023 · Portico London (129 Northcote Road)

Agent replied

Dear Catriona Customer care is important to us so we really appreciate you taking the time to … More

1/5

Google

Unprofessional and discourteous. AVOID! I have trusted them with my brand newly done up flat and they turned it into their convenient little public bathroom stop. On 3 occasions in 1 month I find my bathroom in disgusting states, from not flushing to leaving skid marks for me to clean. Who knows what else they did in my flat. Flora Eshghizadeh and Andrew Murphy were the agents in this office who dealt with my property.

Alistair · 20 March 2023 · Portico London (129 Northcote Road)

Agent replied

Dear Alistair Thank you for your comments. We are aware of your claims and have made contact with you via our office and Customer Care Team. Many thanks, Customer Care Team

5/5

Google

Fantastic service. After going through all the different real estate agents, Portico was our winner (and still is!) Francesca and the team have been nothing but wonderful and helpful during our time trying to find a place called home. She …

Larissa · 20 March 2023 · Portico London (129 Northcote Road)

Agent replied

Dear Larissa Customer care is important to us so we really appreciate you taking the time to … More

5/5

Google

Rating only, no written review.

Olja · 20 March 2023 · Portico London (3 Parkway)

Agent replied · 29 July 2023

Dear Olja Customer care is important to us so we really appreciate you taking the time to … More

5/5

Google

Excellent support by Adam, Salman and Jodie. Keep up the good work!

Tomasz · 20 March 2023 · Portico London (3 Parkway)

Agent replied · 29 July 2023

Dear Tomasz Customer care is important to us so we really appreciate you taking the time to … More

5/5

Google

Salman Peerally is one of the best agents we have ever worked with. Absolutely brilliant service.

Alex · 20 March 2023 · Portico London (3 Parkway)

Agent replied · 29 July 2023

Dear Alex Customer care is important to us so we really appreciate you taking the time to … More

5/5

Google

Great team to work with that were very helpful. Adam and Salman were most helpful and helped with all steps throughout the rental process. Great team

Carlo · 20 March 2023 · Portico London (3 Parkway)

Agent replied · 29 July 2023

Dear Carlo Customer care is important to us so we really appreciate you taking the time to … More

5/5

Google

Portico's Handyman Chris Scott has done an amazing job fixing our bedroom window. There were three other handyman who came to fix the windows, but none of them were able to fix it, but Chris fixed the issue, installed new locks, and even …

황세원 · 20 March 2023 · Portico London (3 Parkway)

Agent replied · 29 July 2023

Good afternoon Customer care is important to us so we really appreciate you taking the time to … More

5/5

Google

Adam Green's team at Portico Camden has been absolutely amazing in helping me to purchase my flat. Salman Peerally and Kate Cooper especially were always there for me, supporting, explaining, chasing - the perfect mediators among all different parties. I highly recommend them!

Maika · 20 March 2023 · Portico London (3 Parkway)

Agent replied · 29 July 2023

Dear Maika Customer care is important to us so we really appreciate you taking the time to … More

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Portico

Which Portico office has the most reviews?

London (26 Museum Street) has the most, with 381 reviews rated 4.5 out of 5, followed by London (3 Parkway) with 329.

Where are the Portico offices?

The five Portico offices, by town:

Reviews may appear on more than one platform.

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