Trusted Agent profile · Cardiff, Wales and Cardiff Gate
Verified
★★★★★
118 reviews from sellers across 5 offices
118 reviews of Moginie James Estate Agents come from sellers, rated 4.9 out of 5 on average, across five offices in Roath, Pontcanna, Cyncoed and 2 more.
118 reviews from sellers, newest first, with the office each one is about.
5/5
View AgentsExcellent, professional and friendly service. Cat and colleagues never failed to give first class su
Working with the team at Moginnie James has been a pleasure throughout. They have been reliable, efficient and straightforward with a great sense of humour thrown in! We are very glad we chose them with our house sale and would readily recommend them.
5/5
View AgentsProactive, knowledgable and helpful
I can't rate Michelle and all the staff at Moginie James highly enough. We had a stressful sale and purchase, but Michelle was always available to guide us through it and provide helpful advice and assistance. She was great at pulling all parties together and getting us through to the end.
5/5
View AgentsExcellent Service
Good attention to detail. Maximum viewings arranged and regular feedback on those viewings.
5/5
View AgentsMichelle Lloyd
The service provided by Michelle Lloyd and the team at Moginie James has been excellent from start to finish. I have been kept informed and reassured at every stage of the process, which has made selling y property pain-free.. I cannot recommend this company highly enough and will be using them again in the future.
Dear Sarah,Thank you so much for your supportive and wonderful review! This is so important to us as we are so committed to the very best customer service and raterAgent is a site that we trust to present only manually-checked reviews to the public. Thank you also for choosing to use Moginie James? services and if there is anything we can help further with in the future please do not hesitate to contact us.
5/5
View AgentsSelling out property
Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and fantastic at keeping us informed. Feedback from viewings were always on time and constructive. We can't thank Michelle and the team enough for all their help. I would highly recommend them to anyone looking to sell their property.
Dear Alys Thank you so much for your supportive and wonderful review! This is so important to us as we are so committed to the very best customer service and raterAgent is a site that we trust to present only manually-checked reviews to the public. Thank you also for choosing to use Moginie James’ services and if there is anything we can help further with in the future please do not hesitate to contact us.
5/5
View AgentsExcellent
Liz Allen and her team work hard to give accurate advice, realistic up to date information and match buyer to seller. This is the second time we have gone to Moginie James, Pontcanna to sell a property. They certainly 'go the extra mile' to make sure everything fits together - even taking photos of our property on a Sunday (thank you Chris), as it was the only time we could be here. Liz, Chris and Claire are really good at what they do and know the market inside out. Nothing was too much trouble and they answered every question we asked. Totally recommend them - brilliant team. Ali, Pontcanna
5/5
View AgentsExcellent service
Michelle was extremely professional, dedicated and helpful during the sale of my property. I would definitely recommend using Moginie James again.
Dear Aled Thank you so much for your supportive and wonderful review! This is so important to us as we are so committed to the very best customer service and raterAgent is a site that we trust to present only manually-checked reviews to the public. Thank you also for choosing to use Moginie James’ services and if there is anything we can help further with in the future please do not hesitate to contact us.
5/5
View AgentsEfficient, professional and friendly service
Moginie James acted in the sale of our property. We used the Albany Road office and found all staff to be competent, enthusiastic and extremely helpful.. Alyson and Anna Marie provided great support in what can often be a stressful time. The team always provided feedback on viewings and the sales progression team kept you up to date on how the subsequent sale was proceeding .I would highly recommend using their services.
5/5
View AgentsSale of property.
Moginie James are an absolutely fantastic agent. The service I received was second to none at what is an incredibly stressful time, full of expense, uncertainties, and strong emotions. All staff I dealt with at the Albany Road branch were so friendly and always available to deal with any queries....Graham, Annamarie, Joanne and Lynn to name a few. They always provided prompt feedback after viewings and were respectful of my wishes when at my property (watch the cats!!). They own Roath because they are the best. They non-invasively offered me their additional financial services. We chose to accept their legal services recommendation which made the process even more seamless due to the high level of communication. The after sales care was also fantastic and Michelle would keep in regular contact to advise of progress and chase things up where necessary (another burden relieved). I would only ever use Moginie James (although can't be doing with another move just yet). I only wish I had been able to buy through Moginie James as well.
4/5
View AgentsMogenie James sold our house.
Mogenie James sold our house. It was an excellent experience dealing with them. The firm represent quality service and value for money. Every member of the team we had dealings with was patient, courteous and helpful.. In particular our sales progression contact Michelle Lloyd was a star. She made what could have been a stressful experience rather pleasant. With a fab sense of humour she worked very hard for our benefit. Nothing was a problem for Michelle. Also our initial contact with senior sales negotiator Andrew Trinick was very helpful. I would recommend MG without hesitation. The final bill was also fair and reasonable. Thank you very much team. PS The house sold quickly
5/5
View AgentsPractical, efficient and proactive. What more could you want?
I am happy to say that my own experience of dealing with Jill and her colleagues at Moginie James has been very similar to that of previous reviewer Mike R. After the initial sale fell through the MJ team quickly located another purchaser and Jill impressed me with the practical and efficient way that she steered the sale to a satisfactory conclusion. I particularly appreciated receiving regular progress reports from her without any prompting. And, finally, Jill was very helpful in persuading the developer from whom I was buying to remain patient whenever there was a delay in the process.
5/5
View AgentsGenuine and atypically 'estate agent'!
Everyone who I came into contact with in the process was knowledgeable friendly and professional but un sales like (which is exactly why I chose them!).Chris and Claire had a genuine enthusiasm for selling my flat, and Liz was always on hand to answer questions in the office. In combination a good experience.
5/5
View AgentsSterling Service
My recent house sale was the second conducted by Moginie James on my behalf. I had no hesitation in engaging them once again based on my previous experience and I was not disappointed. All the members of staff at the lovely new Pontcanna branch were relaxed and friendly as well as being thoroughly professional.. A big thanks to Chris, Liz and Claire who all played a big part in ensuring a very smooth swift sale. A genuine heartfelt thank you to you all!
5/5
View AgentsFriendly and professional
From beginning to end, the service we have received with Moginie James has been excellent. The team in the Albany Road office are very friendly and approachable as was Andrew, who came out to give us the valuation. None of the team were ever pushy, and every person we dealt with left us confident that they would deal with our requests. Michelle managed and progressed the sale and kept us up to date with very regular emails and phonecalls, and we felt completely 'in the picture' at all times. Michelle was very knowledgeable, moved things through quickly and easily and was always available to answer questions or emails. We did consider going with an online estate agent, but having received such excellent customer service, and had such a stress free sale, we were delighted that we chose to go with Moginie James, I wouldn't hesitate to recommend their team to friends and family!
5/5
View AgentsExcellent service in both Welsh and English
Moginie James provided an excellent service when they sold my hose in the Pontcanna area of Cardiff. They provided a very no- nonsense, efficient and effective service. The house was sold very quickly and they updated me regularly as we progressed through the legal process linked to selling the property. One aspect which was especially pleasing was the fact that much of the service was provided in Welsh, my language of choice. Diolch yn fawr i ti, Liz,, gwasanaeth ardderchog.
5/5
View AgentsFirst class Cardiff estate agent
We already had high expectations regarding the service that Moginie James would provide for our sale, and we were not disappointed. Everyone we dealt with at the Roath office were extremely professional and attentive in their communication and approach to our sale. They calmly managed what was a fast moving situation, and handled all our demands and requests with ease. It very rare that I write online reviews, but given the service from Moginie James and the team in Roath, I would unreservedly recommend their services.
5/5
View AgentsOutstanding Service
All members of staff were excellent and kept us appraised of the sale from beginning to end. Calls were always returned promptly and Annemarie, Maria and Siobhan were friendly and efficient. From the initial valuation by Andrew Trinnick through to Jill O'Shea in Sales Progression, I was impressed by the professionalism shown. I would have no hesitation in recommending them either to sell or purchase or property through.
5/5
View AgentsGreat agent
We used Jill at Moginie James for the sale of our house, twice in fact after the first sale 2 years ago fell through. Jill's role is to progress the sale from offer stage to exchange, and she was always chasing up rather than being chased. She also went beyond her remit in helping chase up the agents we were buying from in an attempt to keep the chain together. She is someone who is clearly well organised and efficient and can be relied upon to be acting in your best interests.
5/5
View AgentsExcellent communicator, kept us informed at all stages and handled a potentially tricky sale efficie
Michelle kept all parties upto speed with conveyancing process, effectively dealt with queries. Many thanks Gareth
5/5
View AgentsFabulous teamwork
From the very first contact to completion day, the team at Moginie James provided a friendly, professional & co-ordinated service throughout. Their knowledge & expertise was really reassuring for a first time seller and any anxiety I had about the daunting process of moving home after over 20years in the house soon dissipated. A fabulous bonus was the ability to conduct a lot of the business in Welsh - Diolch o galon Liz. - and, when the house was sold, to see Gwerthwyd up on the boarding! Special thanks must go to Claire who's positive determination to find a buyer was so reassuring. Once an offer was accepted it was over to Jayne who was always there, ready to answer every query & keep me updated on every step until completion. Many many thanks to you all!
5/5
View AgentsExcellent service from Michelle
Very happy with service from Moginie James but particularly Michelle in the sales progression team. Friendly, informative and explained the process professionally, whereas some agents and solicitors assume we know it all.
5/5
View AgentsThe Only Estate Agents To Use If You Want An Efficient Sale
1st class service , more than what I expected to receive. A very smooth process and would recommend you try the best before going to any other agents.
5/5
View AgentsFrom start to finish, the whole team at Moginie James were excellent.
We had heard good reports about Moginie James and can confirm that we were NOT disappointed! Everything went smoothly and all communications were outstanding. A very professional and friendly team that go the extra mile. Would defiantly recommend Moginie James and would certainly use them again..
5/5
View AgentsJust a brief note of thanks to the staff of Moginie James for the professional way that they have handled our house sale. From the beginning, Andrew provided us with a valuation that was competitive without being over optimistic. The purchaser was identified within a week, and the whole matter completed in about eight weeks. Michelle at the sales progression team kept us fully informed at all stages, and made sure that the pace didn't drop. A service that I would recommend to everyone. Chris D
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
118 reviews from sellers across five offices, rated 4.9 out of 5 on average. For example, Alys wrote: "Michelle and all her colleagues at Moginie James made the process of selling our property a stress-free experience. Everyone was approachable, helpful and ..."
