Moginie James Estate Agents in Roath, Pontcanna, Cyncoed and 2 more

★★★★★ 5/5

Google

Had a really smooth and positive experience with Moginie James - huge thanks to Safiyah who was absolutely brilliant throughout. Her communication was polite, clear, and refreshingly prompt, which made the whole process of securing the flat feel calm and straightforward. She was consistently helpful, kept me in the loop at every stage, and made what can often be a stressful process feel totally manageable.

James · 17 October 2025 · Moginie James Estate Agents Pontcanna

★★★★★ 5/5

Google

I had a great experience working with Safiyah while searching for my new apartment. From the very beginning, she was professional, responsive, and genuinely helpful. She really listened to what I was looking for and showed me options that matched perfectly. What stood out the most was how patient and approachable she was throughout the entire process, always ready to answer questions and guide me through every step. Thanks to her support, I was able to secure a lovely apartment without any stress. Safiyah made the whole experience smooth and straightforward. I highly recommend her to anyone looking for a new place, she truly goes above and beyond!

Sourav · 17 October 2025 · Moginie James Estate Agents Pontcanna

★★★★★ 5/5

Google

I’ve had a great experience so far with the team at Moginie James. As a reluctant landlord, Safiyah Evans Aziz and Jessica Rigby did an excellent job of explaining the options for letting my property, supporting me through the process, and finding suitable tenants for my apartment. I’ve felt in the loop and confident in the team throughout. Would happily use again!

Rebecca · 17 October 2025 · Moginie James Estate Agents Pontcanna

★★★★★ 2/5

Google

Slow to deal with issues and would regularly hide behind the excuse of "We're waiting for the landlord's approval." This approach culminated in us being without water for four days in January, and having to stay in a hotel, which they eventually covered cost of. (The stains left from this issue were still present when we left seven months later, despite us reporting this a number of times.)

Rhys · 17 October 2025 · Moginie James Estate Agents Pontcanna

★★★★★ 5/5

Google

Naomi was instrumental in letting out my property. She was efficient, professional, and proactive throughout the entire process. Naomi and the team at Moginie James updated me all through the way. I truly appreciate her support and would highly recommend her services

Naveen · 17 October 2025 · Moginie James Estate Agents Pontcanna

★★★★★ 1/5

Google

After entrusting Moginie James with the management of our property for 7 years, the state in which it was returned to us is nothing short of shocking. Throughout our tenure, we encountered recurring issues with invoicing and maintenance, but nothing prepared us for the devastation we found upon returning to our apartment. In March 2023, we were notified that the floor required maintenance. We paid for partial floor and joist repairs, and Moginie James assured us the work had been completed and the floor was now fit for purpose. However, upon our return, we discovered a gaping hole in the floor and extensive damage to the bathroom floor that requires complete replacement. Despite their claims of managing and maintaining the property, Moginie James failed spectacularly. The checkout report noted minor damage to the flooring, which they dismissively categorized as "Lino damage." When confronted about the severe issues, Moginie James attempted to shift the blame onto the tenant, falsely claiming it was their responsibility to sign off on the work. Their response of "tough luck" demonstrates a complete disregard for their responsibilities as property managers. If you are paid to manage and maintain a property, basic upkeep and oversight are expected, something Moginie James clearly failed to deliver. To add insult to injury, we were paying an additional amount for insurance in case a tenant defaulted on payment, only to find out that such insurance did not exist. Our tenants were also treated poorly, Moginie James lost our keys and did not hand over all the keys that were provided by us. They then had the audacity to try to charge us for their mistake! The condition in which they returned the property to us is appalling and has caused a substantial financial burden. We are currently in the process of collating all necessary information and have commenced legal action against Moginie James for their gross mismanagement and failure to uphold their contractual obligations. Absolutely useless. Must do better.

Mattw · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

Elli has honestly been a dream with finding us somewhere to rent - her communication was 10/10 and we’re super grateful for her assistance and support in moving back to South Wales from further afield. Naomi was also excellent when meeting at the property and answered any questions I had that Elli hadn’t already covered.

Rhian · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

We have just been through the process of renting a property through Mogenie James, the first time we have rented for many years. The process is much more complex than it used to be but Elli Mai Collins, who showed us round the house and guided us through the process, made it easy for us. She explained everything clearly, answered all of our questions and was a pleasure to deal with throughout.

John · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

Karen, Michelle have been good communicators and have replied to my E mails even when It's not been under there remit. Very happy with them both Airren captains a strong team both ladies are a credit to this professional outfit Thanks guys.for your continued support

Steve · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 4/5

Google

Great experience with Moginie James as a first time buyer, from the initial viewing with Michelle D who was knowledgeable, friendly and professional; to keeping in contact with Michelle L throughout the buying process who chased solicitors and was very responsive to emails. We saw their inhouse mortgage broker, Rob, who was also fantastic- efficient and professional. We wouldn't recommend the solicitors we were recommended by MG due to poor communication but this is not through fault of MG. Overall would recommend buying though MG, a smooth and easy process with a lovely team.

India · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

I wanted to share the positive experience I have had with the Moginie James Cyncoed branch. I dealt mainly with Aaron, Michelle and Karen at the branch. I used them to sell a house for me, and they found a buyer and achieved the asking price. They kept me informed throughout the process and everything went as it should. I would recommend them to anyone selling a house in the area!

Robyn · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

We recently worked with Naomi Hall from Moginie James to find a new home, and we couldn’t be more pleased with the experience. From start to finish, their professionalism, responsiveness, and dedication were outstanding. Naomi went above and beyond to understand our needs and preferences, ensuring the properties they showed us aligned perfectly with our requirements. Their knowledge of the local market and neighbourhoods was invaluable, especially since we were relocating from another country. What truly set them apart was their attention to detail and commitment to making the process as smooth as possible. They guided us through all the paperwork, provided clear explanations for every step. We felt supported throughout the entire journey and are incredibly grateful for their efforts in finding us the perfect home. We highly recommend Naomi from Moginie James to anyone looking for a trustworthy and efficient letting agent. Thank you again for helping us find a place we’re proud to call home!

Wayne · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

Rating only, no written review.

Richard · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

We recently decided to make the move to Cardiff after a 5 year stint in North Wales and started looking at properties on onthemarket. We really took a fancy for a property in Pontprennay and contacted Naomi Hall at Moginie James. From the outset communication and help received from Naomi was excellent and the whole process was a breeze. Thanks a lot! We are very happy with our new place.

Francois · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

We have recently purchased our first house through Moginie James Cyncoed. From start to finish they have been so helpful in explaining every step of the process to checking in to see how we have settled in our new home. We can’t thank Moginie James enough for helping us find our perfect forever home and making the whole process smooth and stress free. Highly recommend!

Bray · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

Great team, very proactive and friendly. Nothing is too much trouble and I would highly recommend Moginie James.

William · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 2/5

Google

While my original review for MJ was quite positive I have to report major issues in getting my deposit back. It has now been months since I moved out and had a great leaving report from them, saying I'll get my full deposit back. It took them weeks to get that officially signed off and months later the money has not arrived. Contacting them has been fruitless. Original: The property I rent was acquired by Moginie James last year. They resolve any issues that they can, rapidly, and have been a pleasure to work with since they took over.

Boris · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

What a journey I've had. After a lengthly and trying refurb to a house I bought, Cameron from Moginie James politely checked in each month until I was ready. I was then referred on to James who was helpful in setting me up with a part mangaged contract for letting. As a first time landlord I am grateful to Moginie James for their patience and great communication (they emailed or called back the same day) in answering questions I had. I highly recommend them.

James · 14 October 2025 · Moginie James Estate Agents Cyncoed

★★★★★ 5/5

Google

Safiyah was absolutely lovely! She was really helpful, professional, and informative showing us two properties today. Would definitely recommend her for lettings inquiries! Thank you :)

Aidan · 13 October 2025 · Moginie James Estate Agents Pontcanna

★★★★★ 5/5

Google

Was met by Safiyah at the property I was to view. Very personable and friendly. Showed me around the apartment and was exceptionally helpful. Also made a note of my issues. She didn't attempt to gloss over the defects in the apartment and I appreciated her honesty.

Neil · 13 October 2025 · Moginie James Estate Agents Pontcanna

★★★★★ 5/5

Google

Great service by the Pontcana branch, in particular Claire for selling our flat so quick and Neil for finding our home after our purchase fell through with another agency! …

James · 11 October 2025 · Moginie James Estate Agents Pontcanna

★★★★★ 5/5

Google

i really appreciate safiyah during the viewing and the application process. Good job done

Rotimi · 11 October 2025 · Moginie James Estate Agents Pontcanna

★★★★★ 5/5

Google

Great service and safiyah was very professional and helpful.

Tom · 11 October 2025 · Moginie James Estate Agents Pontcanna

★★★★★ 2/5

Google

One of the worst estate agency i had in my life. How can you reply email after 2 weeks and try also to hide issues?

MYSELF · 11 October 2025 · Moginie James Estate Agents Pontcanna