★★★★★ 1/5
GoogleA terrible experience in general. From Helen who forgot about my referencing until 2 days before signing the contract, through various other staff members who promised things will be fixed and then made us wait 3-4 months until we phoned again to remind them. We ended up having on and off heating and hot water turning off every 40 sec. due to boiler being fixed several times over 6 months rather than being replaced in the first place.
They go snooping around the house while doing interim visits, appoint out of ordinary inventory checks due to "landlord requests".
They will constantly disregard your opinion telling you you are wrong, even when you've actually taken a legal advice in the matter (Natalie in this case)
It will all be topped up with trying to take half of your deposit even though the check out report prepared by Oliver says the house was left in a good shape with reasonable wear and tear, but when you point it out he will keep sending you back to inventory you were never sent or have signed.
This agency is a JOKE. Starting with the first contact staff in the agency all the way up to lying managers at the head office who can't admit to the landlord they have neglected the property for 3 years of tenancy and take contractors from out of Cardiff which charge 200% for jobs. Everything comes down to thinking that the tenant will pay for all.
Good advice to any present tenants. Take pictures of everything before and after, whatever needs attention or fixing make sure you have their words on paper or in an email. They will use every opportunity to twist facts and blame things on you.
I 12 years of renting properties in cardiff I have never had a problem like this nor I had to take legal action against an agency, which I am preparing to do now.
If you are thinking of renting from them ten think twice and avoid at all cost.
Response to Agency.
The truth is you just got your backsides handed to yourselves, when the adjudicator ruled in our favor based on evidence provided mostly by your own employee.
I have read correspondence between Oliver and the Landlord and the service he represents is way below what an award winning agency should represent. When an agent prepares a check out report which states the floor coverings are: "all in line with fair wear and tear" and then agrees with landlord to charge the tenant for carpet cleaning, then the level of conduct is obvious here.
You can lie to yourselves as much as you can but award winning ends here, as you've clearly gone over your heads.
Filip · 25 May 2020 · Moginie James Estate Agents Roath
Agent replied · 24 June 2023
Hi Filip, Thank you for taking the time to review us. As you are aware, at the time of your review the deposit dispute process was under way and we were working towards a fair outcome for both parties. It is important that tenants acknowledge their responsibilities whilst renting a property, and we recommend that they check their signed tenancy agreement, if in any doubt. We agree that it is a good idea for tenants to provide us with photos and written correspondence when issues arise, to allow us to advise the landlord accordingly. As much of your review is based upon assumption, we cannot address why you have drawn the conclusions you have, although, as a multi-award winning agency who have won 19 awards within a 9 year period and have a reputation of delivering excellent service, i can say wholeheartedly that the way we conduct ourselves is in no way equal to the conduct you describe.
★★★★★ 5/5
GoogleRating only, no written review.
Daniel · 25 May 2020 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleOutstanding service from a lovely team. Thanks so much for helping us to move to our dream home!
Kath · 25 April 2020 · Moginie James Estate Agents Pontcanna
Agent replied
Hi Kath Ashton,
Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleJust wanted to leave some feedback regarding Natalie Thomas in maintenance: I get excellent customer service and support from her. Always attentive, pays attention to detail, and prompt to reply. A real asset to this company!
Andre · 25 April 2020 · Moginie James Estate Agents Pontcanna
Agent replied
Hi Andre Faria,
Thank you for taking the time to review your recent experience with our Moginie James Estate Agents - Pontcanna Sales and Lettings Office branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleMidway through selling our home and the service so far has been really good. Regular updates letting us know where we are and very reassuring.
Diolch yn fawr
Meic · 9 April 2020 · Moginie James Estate Agents Pontcanna
★★★★★ 5/5
GoogleVery helpful- diolch.
H-JHBROWN · 9 April 2020 · Moginie James Estate Agents Pontcanna
★★★★★ 5/5
GoogleReally helpful, proactive and professional. Would definitely use again
Leo · 9 April 2020 · Moginie James Estate Agents Pontcanna
Agent replied
Hello Leo Higgins
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleProfessional, polite and involved. I would wholly recommend them to anyone and would certainly look to employ their services again for any future transactions. Thanks again!
Andrew · 26 March 2020 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleRating only, no written review.
Jake · 11 March 2020 · Moginie James Estate Agents Cyncoed
★★★★★ 1/5
GoogleRating only, no written review.
Craig · 10 March 2020 · Moginie James Estate Agents Roath
Agent replied
Hi Craig, thank you for taking the time to review us. We notice that you haven't left any comments in connection with your review. We take all client feedback incredibly seriously, so given the opportunity, we would love to look into this further. If you could please email homelife@moginiejames.co.uk with some further information, we will be sure to investigate. Regards, the Moginie James team.
★★★★★ 5/5
GoogleRating only, no written review.
Colin · 10 March 2020 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleThe agency is very professional and it brings amazing service!! Once you are in their hands, you don't need to worry about anything else coming. They are extremely polite and kind and always at your disaposal. I highly recommend Moginie James as your experience will be easy and professionally done!!
Snejina · 25 February 2020 · Moginie James Estate Agents Pontcanna
★★★★★ 5/5
GoogleA first class service from a very professional team. Head and shoulders above any other estate agents I dealt with in Cardiff in my search for a property to rent. Helpful and informative from the very beginning and I would specifically like to say a personal thank you to Joanne (Property Manager) and Jamie (Lettings Negotiator) for their help and advice.
Damian · 25 February 2020 · Moginie James Estate Agents Pontcanna
★★★★★ 5/5
GoogleI can't praise Chris enough for his honest and trustworthy opinion when selling my property. Chris actually sold the property to me, so knowing that he had already had the history on the place and that I'd felt comfortable when I was dealing with him as a potential buyer, it made complete sense to use Moginie James when I came to sell my property. I felt like I was in safe hands throughout the process. I will undoubtedly use Moginie James again in the future. Thank you Chris and the rest of the team at MJ.
Amy-Beth · 25 February 2020 · Moginie James Estate Agents Pontcanna
★★★★★ 5/5
GoogleMoginie James were exceptional estate agents from start to finish when we sold our house through them last year. They were so professional, and nothing was too much trouble for them. We'd previously had a bad experience with another agent and they put our minds at rest. If I could.give ten stars I would .
Stacey · 25 February 2020 · Moginie James Estate Agents Roath
★★★★★ 5/5
GoogleSearching for a property to let has been somewhat soul destroying at times. The team in Moginie James Cyncoed has literally restored my faith that there are kind, friendly, understanding people out there. They have gone above and beyond.
Tricia · 25 February 2020 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleOutstanding service from start to finish.
All staff incredibly helpful and friendly.
This is the third house I have sold through them, wouldn't use anyone else.
I really can't recommend enough.
Neil · 25 February 2020 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleFantastic customer service when buying my new home. They were there to help every step of the way and helped the whole process go much more smoothly. All the staff i dealt with were helpful and professional. Michelle from Sales Progression kept in touch with me throughout with regular updates and it was reassuring to have a friendly person on the end of a phone when dealing with everything! The friendly and personal service was over and above, and really made all the difference in what could otherwise have been a really stressful time ! Thankyou for all your help!
Anne · 25 February 2020 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleIf I ever want to sell or buy another house in Cardiff I would not hesitate to choose MJ again. Very professional staff and lovely team.
The experience with Moginie James was very stress-free. They made the move to the new house easy and were with us at every step of the way.
Thank you
Hisham · 12 February 2020 · Moginie James Estate Agents Cyncoed
Agent replied
Hisham, thank you so much! We were so pleased to work alongside you and to be able to get the purchase through within two short months. We sincerely look forward to working with you again in the future. Please don't hesitate to get in touch if we can be of any assistance in the meantime. Your sincerely, The Moginie James Team.
★★★★★ 5/5
GoogleReally positive experience. I dealt with Karen and Michelle both really lovely, Aaron the Manager at hand at short notice, nothing too much trouble, really lovely team of genuinely nice people. I’m not planning on moving house again but if I did, I’d definitely use these guys again.
Will · 12 February 2020 · Moginie James Estate Agents Cyncoed
Agent replied
Hi Sharon, Wow! What a lovely review. We are absolutely delighted to hear your kind words, as are the team members that you went to the trouble of personally mentioning. You have been a real pleasure to work with! Wishing you all the best, The Moginie James team.
★★★★★ 5/5
GoogleRating only, no written review.
Bizzy · 12 February 2020 · Moginie James Estate Agents Roath
★★★★★ 5/5
GoogleRating only, no written review.
Shai · 12 February 2020 · Moginie James Estate Agents Pontcanna
★★★★★ 1/5
GoogleRating only, no written review.
Raph · 10 February 2020 · Moginie James Estate Agents Cyncoed
★★★★★ 5/5
GoogleThanks Moginie James for your help, have been looking for an apartment for a month now and when I found maginie James it took just a week to get an apartment, now am in my new home, Thanks Joan you where so helpful to me.. Thank you
Silver · 9 February 2020 · Moginie James Estate Agents Pontcanna
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
